Herman's Upholstery

We absolutely would love to resolve this issue with Ms. [redacted]. Our top priority is customer satisfaction. If Ms. [redacted] agrees, we are will to make the necessary repairs to her vehicle. If, willing we would like to set up a date and time when  she can bring her vehicle in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11498356, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Attached are two pictures showing one instance of what occurrs when I take my car BACK to Mr. [redacted] for "repair." As I have stated and as you can see from the pictures here, as well as from the pictures and timeline of events I provided in my previous response, he has been unable to repair his own installation job upon several attempts. In other words, Mr. [redacted], despite giving him multiple opportunities (not to mention ample time) has, unbelievably, now rendered the top useless. Each time I have taken my car back to his shop, it is returned to me in worse condition than before -- he continues to cause even further damage to the appearance and functionability of my car and vinyl top. Bottom line?  It is ludicrous to suggest I take the car back to him so that he may make additional repairs. This offer is completely unacceptable for many obvious reasons.
[redacted]

Ms. [redacted] came in to get her vinyl top to her vehicle replaced on May 10, 2016. I advised Ms. [redacted] that we did not have the convertible top in stock and would have to be ordered which can take a couple days for us to receive. I also gave Ms. [redacted] a quote of $850.00 for both the labor and...

parts. ($500.00 new convertible top) ($350.00 labor). I also advised Ms. [redacted] that we usually ask for a deposit from customers when their vehicles are dropped off and the remaining portion when the work has been completed and the customer is satisfied. Ms. [redacted] did not agree to leave a deposit, I decided to still decided to satisfy my customer and complete work on  her on vehicle without a deposit. I also provided Ms. [redacted] with the information that she asked for such as a list of the vendors that we use and advised her that our parts are ordered  brand new from one of our top suppliers. When Ms. [redacted] came to pick up her vehicle she seemed to be satisfied with the work that had been done to her vehicle and made her payment. A week later Ms. [redacted] came back into the shop and advised that she was not satisfied and requested a full refund. I advised Ms. [redacted] that our number one priority is customer satisfaction and offered to take another another look at her vehicle, Ms. [redacted] refused.I do apologize if Ms. [redacted] was not satisfied with the work done to her vehicle. Our goal is to provide 100% customer satisfaction. I am offering for Ms. [redacted] to come into our shop so that can take a look at her vehicle and resolve this issue or due to the parts being non- refundable, we are willing to refund Ms. [redacted] half of the labor cost which is $175.00 so that we can move forward in getting this matter resolved.Thanks.