Hermes International Movers

If the boxes themselves were dammaged/destroyed the [redacted] would not have picked them up from the destination agentFurthermore when he called us, I explained to him that the liability is limited because we are not the packersTo send us photos of the boxes being dammaged before he actually unpalleted them and opened them up [Standard procedure] to try to do what I canIf the boxes that the client decided to use not the correct type [Burst Rating] and they could not handle the weight of their contents that is his responsibility he could have used our double wall boxes and ensured that everything would be fine[MAY I add we provide boxes for FREE to any of our clients who are shipping with us and he knew this] Needless to say I have never received such photos, more than likely because boxes had no or minimal wear and tear and the client accepted them thinking the contents to be also intactUnfortunately without having done the packing, I cannot in good conscience accept liability for the contents of the boxes P.S If my agent at the time of unlading in the destination had seen any sort of exterior wear and tear on the stretch wrapped pallets/cartons then before the client was ever notified he would have notified myself for insurance purposes [Again Standard Procedure] Again the main points here are: If you chose cartons that are not strong enough to contain goods that you are shipping and to be stacked one on top of the other for export, when you have the ability to take double wall enhanced cartons for free, then it is your responsibility to ensure that the cartons you chose have the right specs for thatNot all cartons are created equally If you chose to not use ours or somebody elses professional packing services then you have to make sure you pack the items well If you chose to not utilitze enough packing material or utilize inferior packing material [Which again we provide free of charge] then it does not matter how I stack things Fragile items went on topNon fragile items go to the bottomOnly exception is when a fragile item is really heavy and there is a much lighter item to be placed on top of itThe lighter item takes precedenceThat is on par with safety standards and loading procedures for all moves Best Regards ***

This complaint is quite unfair [redacted] came to our office wanting to have the transportation of his personal effects from New York, to MaltaI gave him an explanation of all the services that we offer, and we also provided our own double wall boxes free of chargeHe chose to pack himself his items opting out of professional packing to avoid the costs and to chose randomly sized boxes and cartons along with our own to avoid the hassle of coming to our office [coincidentally we are located within a few blocks of his residence]Once he had completed the items he asked us to pick them up, which we did, and send them to Malta We offered him insurance, which again he opted to avoid because of costAnd because of the insignificant value of his items I have been in the same business for quite a few yearsAnd I will usually bend over backwards to help a client outEspecially someone has had something damagedI understand the frustration and the anger that comes with that But we did not pack any of the items, I do not even know if the boxes he used [Other than ours] had the right burst ratingOr if he used any packing material or just put them in thereI do not even know what was in the boxes, when I asked him he just said clothes and used personal effects The cartons labeled Fragile were given care in their handling, and we even built the pallets in such height that nothing else could go on top, so as not to damage themSomething that greatly increased our laborOnce the things arrived in Malta I received a very short and abrupt email, that bordered on insulting and nothing elseI replied to the email trying to provide any assistance I could, asking for some photographic materials so I can see if something went wrong and if the loading itself was the faultI even called his contact information twice in Malta [once no one answered, the second time I believe his wife answered I let her know who I was and that I was calling to see if I can help and she told me [redacted] will call back]I received no reply to my email, no reply to my phone calls And may I add, that [redacted] did not even ever come by my office to discuss the matter, we are less than a mile from his residence This is why once I got his original first and only email I requested to be sent some photos of the condition he received the boxes not opened but on the pallets, shrink wrapped and tapedBecause if the pallets were in good condition and his boxes were fine but the insides were damaged that has nothing to do with the service I providedOf course I already know they were because both my agent and the client themselves would have had issue with receiving crushed boxesThis entire theory could have been discussed if [redacted] had replied to my original email with some photographs[Standard Claims Procedure] and a list of items that were broken That being said I am open to providing advise and assistance in any way I can [redacted] was our client and we always do our best to provide the best possible service we canIt is unfortunate that the experience has left him with such a bad aftertaste, but there is a reason there is a packing profession and that some boxes are more expensive than othersI wish there is a way to make his experience one more on par with all our other clients but I am certainly not going to accept liability for a job I did not get hired to do

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Dear *** This complaint is entirely baselessSo to start off with a few correct datesThe clients cargo arrived at the US 5/**/It was cleared and arrived in our warehouse on 5/**/So I do not know when this month long waiting period comes into playI should also inform you that the client had been calling to threaten, harass and insult our staff about days prior to its arrivalOnce he was informed both by letter and by phone call he opted to have it shipped to him by *** on 5/**/he was informed that the repackaging process takes a few days and that it should leave the warehouse and he should have them by the *** or *** of JuneThe *** he called me yelling and insulting everybody on his path because he claimed the tracking number we had given him was a lie only to realize that he was in the *** page not the *** pageOn June *** he called again screaming and insulting everybody again, because of the day delay on his packages and then he just hung up the phone onSince it is the policy of the company not to facilitate business with anyone actively threatening our personnel we refunded his credit card in full and are awaiting further instructions either from the shipper or the consignee on what to do with these itemsBest Regards*** **
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If the boxes themselves were dammaged/destroyed the [redacted] would not have picked them up from the destination agent. Furthermore when he called us, I explained to him that the liability is limited because we are not the packers. To send us photos of the boxes being dammaged before he actually unpalleted them and opened them up [Standard procedure] to try to do what I can. If the boxes that the client decided to use not the correct type [Burst Rating] and they could not handle the weight of their contents that is his responsibility he could have used our double wall boxes and ensured that everything would be fine. [MAY I add we provide boxes for FREE to any of our clients who are shipping with us and he knew this].
 
Needless to say I have never received such photos, more than likely because boxes had no or minimal wear and tear and the client accepted them thinking the contents to be also intact. Unfortunately without having done the packing, I cannot in good conscience accept liability for the contents of the boxes.
 
P.S If my agent at the time of unlading in the destination had seen any sort of exterior wear and tear on the stretch wrapped pallets/cartons then before the client was ever notified he would have notified myself for insurance purposes [Again Standard Procedure]
 
Again the 3 main points here are:
 
If you chose cartons that are not strong enough to contain goods that you are shipping and to be stacked one on top of the other for export, when you have the ability to take double wall enhanced cartons for free, then it is your responsibility to ensure that the cartons you chose have the right specs for that. Not all cartons are created equally.
 
If you chose to not use ours or somebody elses professional packing services then you have to make sure you pack the items well.
 
If you chose to not utilitze enough packing material or utilize inferior packing material [Which again we provide free of charge] then it does not matter how I stack things.
 
 
Fragile items went on top. Non fragile items go to the bottom. Only exception is when a fragile item is really heavy and there is a much lighter item to be placed on top of it. The lighter item takes precedence. That is on par with safety standards and loading procedures for all moves.
 
Best Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This complaint is quite unfair. [redacted] came to our office wanting to have the transportation of his personal effects from New York, to Malta. I gave him an explanation of all the services that we offer, and we also provided our own double wall boxes free of charge. He chose to pack...

himself his items opting out of professional packing to avoid the costs and to chose randomly sized boxes and cartons along with our own to avoid the hassle of coming to our office [coincidentally we are located within a few blocks of his residence]. Once he had completed the items he asked us to pick them up, which we did, and send them to Malta. 
 
We offered him insurance, which again he opted to avoid because of cost. And because of the insignificant value of his items.
 
 
I have been in the same business for quite a few years. And I will usually bend over backwards to help a client out. Especially someone has had something damaged. I understand the frustration and the anger that comes with that. 
 
But we did not pack any of the items, I do not even know if the boxes he used [Other than ours] had the right burst rating. Or if he used any packing material or just put them in there. I do not even know what was in the boxes, when I asked him he just said clothes and used personal effects. 
 
 
The cartons labeled Fragile were given care in their handling, and we even built the pallets in such height that nothing else could go on top, so as not to damage them. Something that greatly increased our labor. Once the things arrived in Malta I received a very short and abrupt email, that bordered on insulting and nothing else. I replied to the email trying to provide any assistance I could, asking for some photographic materials so I can see if something went wrong and if the loading itself was the fault. I even called his contact information twice in Malta [once no one answered, the second time I believe his wife answered I let her know who I was and that I was calling to see if I can help and she told me [redacted] will call back]. I received no reply to my email, no reply to my phone calls. 
 
And may I add, that [redacted] did not even ever come by my office to discuss the matter, we are less than a mile from his residence. 
 
 
This is why once I got his original first and only email I requested to be sent some photos of the condition he received the boxes not opened but on the pallets, shrink wrapped and taped. Because if the pallets were in good condition and his boxes were fine but the insides were damaged that has nothing to do with the service I provided. Of course I already know they were because both my agent and the client themselves would have had issue with receiving crushed boxes. This entire theory could have been discussed if [redacted] had replied to my original email with some photographs[Standard Claims Procedure] and a list of items that were broken. 
 
 
That being said I am open to providing advise and assistance in any way I can. [redacted] was our client and we always do our best to provide the best possible service we can. It is unfortunate that the experience has left him with such a bad aftertaste, but there is a reason there is a packing profession and that some boxes are more expensive than others. I wish there is a way to make his experience one more on par with all our other clients but I am certainly not going to accept liability for a job I did not get hired to do.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 long  story  short , I  provide  my credit card number,  he  withdraw  the  money from  my  cc
     and  promised me  my package  will  go  out   the  next   2  days    ,  5  days after  my  packages   was  still in  his  warehouse   ,,  that`s  when  I  call  my  cc  and  dispute   payment       RECORDS   AVAILABLE  , then   he  reimburse   my   MONEY   I m   not  crazy  I  scream  on     him   after   only  I  had reached   my  limits   with  his  lies    , on  my  last  respond,   I  want the  olive oil in  Florida  or  back  to  the sender   ,  Personally  I went  to  [redacted]    and  I  was  told  one  tracking  number  was  good   he  had create   a  label  ,  the  second   tracking  #was  fake here  the  tracking  [redacted]   LABEL          [redacted]   FAKE       
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]
 %

Review: I employeed hermesintmovers to ship boxes from point A to point B. The boxes that had FRAGILE items where so labeled on all sides and [redacted] was informedof such and to place same on top so they would not crush. Upon receiving the said boxes, some FRAGILE boxes where found damaged and items broken for the amount of 1,200 dollars. I made phone calls to [redacted] and Emails to [redacted] with no positive answer.Desired Settlement: I just want payment for the broken items, 1200.00 dollars

Business

Response:

This complaint is quite unfair. [redacted] came to our office wanting to have the transportation of his personal effects from New York, to Malta. I gave him an explanation of all the services that we offer, and we also provided our own double wall boxes free of charge. He chose to pack himself his items opting out of professional packing to avoid the costs and to chose randomly sized boxes and cartons along with our own to avoid the hassle of coming to our office [coincidentally we are located within a few blocks of his residence]. Once he had completed the items he asked us to pick them up, which we did, and send them to Malta.

Review: for a month I am try to get Hermes Int to ship my packages to [redacted]... he promised to me he`s going to ship my packages the ** of may , to day is June * and my packages still in his warehouse , after he charge my credit card on may ** he create a label for one of the package for the second packages he just give me a tracking number ( of the record if I can say .... delivery time the latest may [redacted]) after all this back and forth I don`t trust the packages ( it is olive oil )Desired Settlement: REFUND MY CREDIT CAR D AND RETURN THE OLIVE OIL TO [redacted] (FROM)

Business

Response:

[redacted]

Dear [redacted] This complaint is entirely baseless. So to start off with a few correct dates. The clients cargo arrived at the US 5/**/15. It was cleared and arrived in our warehouse on 5/**/15. So I do not know when this month long waiting period comes into play. I should also inform you that the client had been calling to threaten, harass and insult our staff about 10 days prior to its arrival. Once he was informed both by letter and by phone call he opted to have it shipped to him by [redacted] on 5/**/15 he was informed that the repackaging process takes a few days and that it should leave the warehouse and he should have them by the [redacted] or [redacted] of June. The [redacted] he called me yelling and insulting everybody on his path because he claimed the tracking number we had given him was a lie only to realize that he was in the [redacted] page not the [redacted] page. On June [redacted] he called again screaming and insulting everybody again, because of the 2 day delay on his packages and then he just hung up the phone on. Since it is the policy of the company not to facilitate business with anyone actively threatening our personnel we refunded his credit card in full and are awaiting further instructions either from the shipper or the consignee on what to do with these items. Best Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

long story short , I provide my credit card number, he withdraw the money from my cc

and promised me my package will go out the next 2 days , 5 days after my packages was still in his warehouse ,, that`s when I call my cc and dispute payment RECORDS AVAILABLE , then he reimburse my MONEY I m not crazy I scream on him after only I had reached my limits with his lies , on my last respond, I want the olive oil in Florida or back to the sender , Personally I went to [redacted] and I was told one tracking number was good he had create a label , the second tracking #was fake here the tracking [redacted] LABEL [redacted] FAKE

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

%