Hermiston Family Foot & Ankle Clinic

Complaint: [redacted] I am rejecting this response because: DrC [redacted] never said anything to me about arthritis nor did he say anything about an ankle brace he did tell me that the blood pressure test was lower than but should not bea problem he did not tell me to make another appointment told me to come back if I kept having problems I never told him I was having pain told him my legs got very triedSINCE I visited Dr C [redacted] I took the x-rays tothe VA doctor he didn't say anything about arthritis the VA doctor sent me to a clinic in Kennewick WA I went in the first visit they made impressions the next week I GOT the SUPPORTS and have been doing a lots betterI also took the blood pressure test to my doctor in Portland that I've going to for about twenty years he did not think the pressure was low enough to cause a problem Now I am eighty two years old and have had flat feetand have always worn some kind of supports always that is what I went to DrC [redacted] for I asked if they could get some made Sincerely, [redacted]

[redacted] Case # [redacted]     This letter is in response to a better business complaint. Complaint admitted on 1/23/17.   This gentleman presented to our office requesting custom-made arch supports for his flat feet. He stated that he recently received custom-made arch supports...

from the Veterans Administration Hospital but unfortunately they hurt his feet and he cannot wear them. An examination followed including x-rays to determine if there is any underlying arthritis that may be exacerbating pain. The exam also found that the patient's circulation was compromised. A follow-up appointment was made for an ankle brachia! index to further determine the status of his circulation and indeed it was found to be decreased. At a follow-up appointment to discuss these results the patient was informed of this. We also discussed possibly placing him into a different style of foot and ankle braces. Since he was having trouble with his current orthotics it was felt that something different should be tried and thus the foot and ankle braces were recommended. At this point the patient stated that as long as he wears a flat shoe he is doing okay and he elected not to follow­ up with any further care. Should he reconsider we will be happy to see him again for continued care.                                              Best Regards,                                              Dr. Donald C[redacted], DPM

Complaint: [redacted]
I am rejecting this response because: Dr. C[redacted] never said anything to me about arthritis nor did he say anything about an ankle brace he did tell me that the blood pressure test was lower than normal but should not bea problem he did not tell me to make another appointment told me to come back if I kept having problems I never told him I was having pain told him my legs got very tried. SINCE I visited Dr C[redacted] I took the x-rays tothe VA doctor he didn't say anything about arthritis the VA doctor sent me to a clinic in Kennewick WA I went in the first visit they made  impressions the next week I GOT the SUPPORTS and have been doing a lots betterI also took the blood pressure test to my doctor in Portland that I've going to for about twenty years he did not think the pressure was low enough to cause a problem  Now I am eighty two years old and have had flat feetand have always worn some kind of supports always that is what I went to Dr. C[redacted] for I asked if they could get some made.
Sincerely,
[redacted]