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Hermitage Roofing Company, Inc.

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Reviews Hermitage Roofing Company, Inc.

Hermitage Roofing Company, Inc. Reviews (11)

Hermitage Roofing submitted a written proposal to perform certain gutter repairs on September 9, 2012. The customer signed the proposal and returned it to Hermitage Roofing on September 12, 2014. Hermitage Roofing completed the repairs on October 4, and invoiced customer for the
work on October 11, 2013. On October 23, 2013, we re-sent the invoice to the customer due to our sending the invoice to the incorrect addressOn December 4, 2013, we called to check the status on payment and were told that they would need to check the payment status with their CPA and could call us backFinally, on December 11, we called to check the status on payment and were notified of an issue with the deck for the first timeOn January 2, Hermitage Roofing received a photograph from customer in response to Hermitage Roofing’s requests for payment The photograph showed a board that was nailed to the customer’s deck to secure the ladder used to perform the gutter repairsHermitage Roofing’s attorney sent a letter to the customer on January 3, demanding payment due to the fact that the customer did not pay Hermitage Roofing per the terms of the signed proposal. Customer called Hermitage Roofing’s attorney in response to the demand letter and complained about nail holes in decking boards. Hermitage Roofing inspected the deck and observed a number of nail holes in old decking boards. Hermitage Roofing offered to reduce its bill in an effort to resolve the customer’s complaint. The customer rejected Hermitage Roofing’s offer and demanded that Hermitage Roofing replace all decking boards with nail holes to match the remaining decking. Hermitage Roofing does not believe that new decking can match the existing decking due to the age of the existing decking. Since we have been unable to resolve the dispute, Hermitage Roofing filed a warrant in debt in the Richmond General District Court that is returnable on April 24,

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After careful review of the response from Hermitage I have found the information to be inaccurate and without full diclosureThe documentation submitted by *** *** indicates the first warranty repair was August 22, This is incorrectThe first warranty repair was requested on August 22, The account had multiple payments made by both me and the insurance companyBased on my records the full payment had been submittedA check number and information was provided to Hermitage Roofing for their reviewI did not hear back from Hermitage and assumed the issue had been resolvedAfter requesting the warranty service I was challenged with the outstanding balance conversation and was told that I had received a letter from the Corporate AttorneyAfter requesting a copy I received a copy of the letter which revealed an incorrect postal city address which was an error made by the attorneyThe owner *** *** apologized after being made aware of the error and a full payment for the agreed balance was made immediately*** *** stated that his word was" if there were any other issues the area would be replaced opposed to patched." Last but not least the email that was sent to the email address on *** *** business card was sent with delivery receiptThe email was delivered to the mailbox of *** ***The level of accuracy and consistency of commitments by Hermitage has given me no reason to agree to close this complaintI will accept and agree to the offer once a resolution has occured of replacement of the area discussedThe timelines indicatd by the roofing company for this process is outside of the day window that you have indicated for a resolution of the complaintThe documentation of the misaddressed letter and a copy of the delivery receipt to *** *** email address as noted onhis business card is available for your review if desired
Regards,
*** ***

In response to the complaint filed by *** *** on March 7, 2014, Hermitage Roofing Co., Inchas and is making every effort in order to resolve *** *** complaint in a timely manner*** *** roof was installed on September 13, He purchased a
*** *** shingle roof in BlackWhen *** *** called for his first warranty repair on August 22, 2014, there was an outstanding balance due for the original installation in which our corporate attoney was involved in collectingUpon receipt of payment from the customer, warranty repairs were made on August 24, 2013 to correct lifting shingles on *** *** roofOn February 24, 2014, *** *** received a call from *** *** stating that shingles had once again lifted on his roof in a 4' x 6' area over his garage*** *** prepared a repair ticket and *** *** forwarded a video of the lifted shingles blowing in the wind that same dayThe video was shown to *** ***, our Superintendant, who in turn contacted *** *** and scheduled a meeting on February 26, at 3:00pm with the customerOn the day of the meeting, *** *** and a service technician arrived on site and assessed the roof and took photographs*** *** was advised that a repair crew would be on site the following day, February 27th at 8:30am to make repairs to the roofDue to ** *** insistance that the roof be replaced, *** *** further told *** *** that the *** shingle representative would be called and notified of the problem regarding the shingles liftingUpon *** *** return to the office, he placed a call to *** ***, the area *** representative requesting a date and time to meet at *** *** home to inspect the roofOn February 27, 2014, a repair crew arrived at *** *** home and re-nailed and caulked shingles at the front right valley area at the garage*** *** stated that an e-mail was sent to *** *** on February 28, which has not been received by *** *** or any employee of Hermtiage Roofing Co., Inc*** *** ***, the *** representative, and *** *** set up a meeting for March 14, at 11:00am to meet at *** *** home*** *** was called by *** *** and told of this meetingOn March 14, at 11:00am, *** *** of ***, *** *** of Hermitage Roofing Co., Inc., and *** *** all met and discussed the roof* *** of *** looked over the roof and had our technicians remove three (3) shingles as samples from *** *** roof to be sent back to *** to be tested for Manufactuter's defect as the shingles do not appear to be sealing properly after having been installed properly by Hermitage Roofing*** *** was told that as soon as Hermitage Roofing Co., Incis made aware of the results of the testing performed by *** and a determination can be made as to the cause of the problem, *** *** would be notifiedIn the mean time, *** *** roof has been repaired and is not leaking at this timeWe have and will continue to communicate with *** *** as to the status of *** testing and have every confidence that the issue will be resolved

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to claim #[redacted] filed by [redacted] of [redacted] on November 2, 2014against LeisureMedia360 lnc.[redacted] of [redacted] signed an advertising contract with LeisureMedia360 Inc. to run an ad in the2014 [redacted] publication on January...

14, 2014. This contract was for a full page color ad on page 7 (premiumplacement) in the amount of $3,995.50 with a digital hotlink in the amount of $100,00. The contract advertisingterms state that the advertiser agrees to make payment within 30 days of the date of billing and that no changes orcancellations were allowed beyond the sales close date. After signing the contract, Mr. [redacted] requested cancellationof the advertisement on April 17,2014 after the sales deadline of March 31, 2014. Mr. [redacted] requested thiscancellation because he did not receive co-op funding to pay for the advertisement. Mr. [redacted] was given the choiceof paying for the advertisement in six equal monthly installments beginning in June, 2014 or cancelling the ad andpaying a 20% cancellation fee. Mr. [redacted] did not agree to these terms and the ad ran in the publication.The advertisement was invoiced on May 20, 2014 and [redacted] made one payment of $776.00 on July 7,2014. In October, 2014, LeisureMedia360 Inc. mailed a collection letter to [redacted] requesting payment of the balancedue in the amount of $3,319.00 by October 27, 2014 to avoid a Warrant in Debt filing after mailing monthly past duestatements to his attention.On November 2, 2014, Mr. [redacted] filed a complaint with the Roanoke Revdex.com and sent an email to[redacted] and [redacted] stating that he filed the complaint, and would tell others that we bullied him intosending art work for an ad that he had cancelled.LeisureMedia360 Inc. has researched all the events that lead to this claim being filed, and in the mutual interest of allparties involved, we will accept [redacted]'s payment for $776.00 as a cancellation fee. We ask that uponMr. [redacted] accepting this settlement that he will sign this letter and then send a copy to the Revdex.comand update his complaint that the issue is resolved and then cease any negative communications concerningLeisureMedia360 Inc.l, [redacted] of [redacted], herewith acknowledge that the dispute with LeisureMedia360 Inc. has beenresolved to my satisfaction and that Leisure has agreed to write off the $3,319.00 balance on our account. l will senda copy of this notice to the Revdex.com and l will cease all negative communications concerningLeisureMedia360 Inc.With receipt of a signed copy of this response and a resolution of the claim letter from the Revdex.com,shall consider this claim closed.[redacted], [redacted]

Due to both parties reaching an impass, this matter unfortuanely will be handled by our attorney.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hermitage Roofing is not offering a resolution other than that they have destroyed the appearance of our deck and have no intent to correct it or provide compensation to do so as any logical person would expect. Also, their timeline is incorrect and conflated. They initially sent the invoice to the wrong address. So when they called we asked that a new invoice be sent. Our office manager was not aware that I had issue with the deck at that time and said that we payment would be forthcoming. We also did not fully know the status of the work as there was still roofing slate sitting around that had not been applied to the building. The new invoice they sent was backdated I believe. I believe that when we called to talk about the issues with holes in the deck, it took them a long time to respond to that phone call. After we did talk about the holes in the deck, they continued to harass us for payment which we said we would not make until the deck issues had been resolved. Then they said that they had to come out and look at the damage. This took time as well. Once they did come look at the deck, they took a while to respond again. After a couple more phone conversations, they made an offer that was not acceptable to us as it did not return our property to the condition it was in when they came to work on our roof. 
We plan to countersue for the cost to replace the deck. We are 100% confident we will prevail as Hermitage had admitted to improper billing, the damage to the deck and their inability to repair the deck properly. We shall seek attorney's fees and any costs related to the repair of the deck and any poorly done roof repairs. It is completely unimaginable to me that a company would destroy someone's property and expect to be paid for work that cost half as much as the property they destroyed....I'm positive that any judge in his right mind would agree.
Regards,
[redacted]

Review: Hermitage Roofing installed a roof September 2012.

I had issues with the roof shingles not laying flat and requested assistance from your organization in August 2013 after having issues with service being honored by the contractor.

At that time I was told by [redacted], President that the issue was due to heat why the shingles in one given area was not laying flat.

[redacted] did have his worker install additional nails in some of the shingles.

At that time I was assured that if I had any additional issues in that area that the shingles in that area would be removed and replaced.

I reached out to Hermitage on February 24, 2014 indicating I had shingles in the same area literally blowing in the breeze and sent a video to Hermiatge representative [redacted] for delivery to [redacted].

I followed up with a call to request to speak with [redacted] on February 25, 2014 @ 11:20 AM.

On February 26 [redacted] inspected the work and indicated that he would have a repair techinchian come out and secure the loose shingles.

In addition the next steps were to contact the manaufacturer rep and provide his opinion of the shingle issue.

[redacted] did indicate that he was not going to take the expense of the replacement and the manufacturer would need to.

I expressed I appreciated the concern but given the severity and the agreement with [redacted] the expectation was "We come back for this no questiosn asked I will replace it it is my word."

[redacted] stated give me a chance to resolve this I will call the rep today and I will call you onlater today.

I did not hear from [redacted] and I did send an email which showed delivered to him on February 28, 2014.

As of today I have not heard from [redacted] or any representative of his organization.Desired Settlement: I am requesting the replacement of the area that was identified and the adjoining area is showing the same issue.

I look forward to a response in a timely manner.

Business

Response:

In response to the complaint filed by [redacted] on March 7, 2014, Hermitage Roofing Co., Inc. has and is making every effort in order to resolve [redacted] complaint in a timely manner. [redacted] roof was installed on September 13, 2012. He purchased a [redacted] shingle roof in Black. When [redacted] called for his first warranty repair on August 22, 2014, there was an outstanding balance due for the original installation in which our corporate attoney was involved in collecting. Upon receipt of payment from the customer, warranty repairs were made on August 24, 2013 to correct lifting shingles on [redacted] roof. On February 24, 2014, [redacted] received a call from [redacted] stating that shingles had once again lifted on his roof in a 4' x 6' area over his garage. [redacted] prepared a repair ticket and [redacted] forwarded a video of the lifted shingles blowing in the wind that same day. The video was shown to [redacted], our Superintendant, who in turn contacted [redacted] and scheduled a meeting on February 26, 2014 at 3:00pm with the customer. On the day of the meeting, [redacted] and a service technician arrived on site and assessed the roof and took photographs. [redacted] was advised that a repair crew would be on site the following day, February 27th at 8:30am to make repairs to the roof. Due to [redacted] insistance that the roof be replaced, [redacted] further told [redacted] that the [redacted] shingle representative would be called and notified of the problem regarding the shingles lifting. Upon [redacted] return to the office, he placed a call to [redacted], the area [redacted] representative requesting a date and time to meet at [redacted] home to inspect the roof. On February 27, 2014, a repair crew arrived at [redacted] home and re-nailed and caulked shingles at the front right valley area at the garage. [redacted] stated that an e-mail was sent to [redacted] on February 28, 2014 which has not been received by [redacted] or any employee of Hermtiage Roofing Co., Inc. [redacted], the [redacted] representative, and [redacted] set up a meeting for March 14, 2014 at 11:00am to meet at [redacted] home. [redacted] was called by [redacted] and told of this meeting. On March 14, 2014 at 11:00am, [redacted] of [redacted], [redacted] of Hermitage Roofing Co., Inc., and [redacted] all met and discussed the roof. [redacted] of [redacted] looked over the roof and had our technicians remove three (3) shingles as samples from [redacted] roof to be sent back to [redacted] to be tested for Manufactuter's defect as the shingles do not appear to be sealing properly after having been installed properly by Hermitage Roofing. [redacted] was told that as soon as Hermitage Roofing Co., Inc. is made aware of the results of the testing performed by [redacted] and a determination can be made as to the cause of the problem, [redacted] would be notified. In the mean time, [redacted] roof has been repaired and is not leaking at this time. We have and will continue to communicate with [redacted] as to the status of [redacted] testing and have every confidence that the issue will be resolved.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After careful review of the response from Hermitage I have found the information to be inaccurate and without full diclosure. The documentation submitted by [redacted] indicates the first warranty repair was August 22, 2014. This is incorrect. The first warranty repair was requested on August 22, 2013. The account had multiple payments made by both me and the insurance company. Based on my records the full payment had been submitted. A check number and information was provided to Hermitage Roofing for their review. I did not hear back from Hermitage and assumed the issue had been resolved. After requesting the warranty service I was challenged with the outstanding balance conversation and was told that I had received a letter from the Corporate Attorney. After requesting a copy I received a copy of the letter which revealed an incorrect postal city address which was an error made by the attorney. The owner [redacted] apologized after being made aware of the error and a full payment for the agreed balance was made immediately. [redacted] stated that his word was" if there were any other issues the area would be replaced opposed to patched." Last but not least the email that was sent to the email address on [redacted] business card was sent with delivery receipt. The email was delivered to the mailbox of [redacted]. The level of accuracy and consistency of commitments by Hermitage has given me no reason to agree to close this complaint. I will accept and agree to the offer once a resolution has occured of replacement of the area discussed. The timelines indicatd by the roofing company for this process is outside of the 7 day window that you have indicated for a resolution of the complaint. The documentation of the misaddressed letter and a copy of the delivery receipt to [redacted] email address as noted onhis business card is available for your review if desired.

Regards,

Review: While repairing a portion of the roof on the front of our Fan row houses, Hermitage's workers screwed pieces or wood into our [redacted] decking to help prop up their ladders while they worked. In the process, they riddled our deck with holes. When we asked Hermitage to replace the damaged boards, they offered us a fraction of the cost of the work off our bill to compensate us for the damage. When we asked them to return our property to its original condition, they threatened us by having their attorney send letters and call us. Hermitage Roofing is the most unprofessional company I have ever worked with in Richmond. We have been in business for 18 years and have never had an issue like this. Hernitage Roofing is very unprofessional and aggressive. Our company has a stellar reputation in the community, and we don't take making complaints about our fellow businesses lightly. All told the Hermitage Roofing contract was $2,400 and the deck damage was $5,000. Why should I pay Hermitage for my roof when they cost me twice as much by damaging my deck while they fixed my roof!Desired Settlement: We would simply like Hermitage Roofing to return our property to the condition in which they found it. I cannot imagine doing work on someone's home, destroying a portion of that home you were not charged with repairing and then expecting the customer to pay you for the portion you did repair that is worth less than half of the part your damaged.

Business

Response:

Hermitage Roofing submitted a written proposal to perform certain gutter repairs on September 9, 2012. The customer signed the proposal and returned it to Hermitage Roofing on September 12, 2014. Hermitage Roofing completed the repairs on October 4, 2013 and invoiced customer for the work on October 11, 2013. On October 23, 2013, we re-sent the invoice to the customer due to our sending the invoice to the incorrect address. On December 4, 2013, we called to check the status on payment and were told that they would need to check the payment status with their CPA and could call us back. Finally, on December 11, 2013 we called to check the status on payment and were notified of an issue with the deck for the first time. On January 2, 2014 Hermitage Roofing received a photograph from customer in response to Hermitage Roofing’s requests for payment. The photograph showed a board that was nailed to the customer’s deck to secure the ladder used to perform the gutter repairs. Hermitage Roofing’s attorney sent a letter to the customer on January 3, 2014 demanding payment due to the fact that the customer did not pay Hermitage Roofing per the terms of the signed proposal. Customer called Hermitage Roofing’s attorney in response to the demand letter and complained about nail holes in decking boards. Hermitage Roofing inspected the deck and observed a number of nail holes in old decking boards. Hermitage Roofing offered to reduce its bill in an effort to resolve the customer’s complaint. The customer rejected Hermitage Roofing’s offer and demanded that Hermitage Roofing replace all decking boards with nail holes to match the remaining decking. Hermitage Roofing does not believe that new decking can match the existing decking due to the age of the existing decking. Since we have been unable to resolve the dispute, Hermitage Roofing filed a warrant in debt in the Richmond General District Court that is returnable on April 24, 2014.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hermitage Roofing is not offering a resolution other than that they have destroyed the appearance of our deck and have no intent to correct it or provide compensation to do so as any logical person would expect. Also, their timeline is incorrect and conflated. They initially sent the invoice to the wrong address. So when they called we asked that a new invoice be sent. Our office manager was not aware that I had issue with the deck at that time and said that we payment would be forthcoming. We also did not fully know the status of the work as there was still roofing slate sitting around that had not been applied to the building. The new invoice they sent was backdated I believe. I believe that when we called to talk about the issues with holes in the deck, it took them a long time to respond to that phone call. After we did talk about the holes in the deck, they continued to harass us for payment which we said we would not make until the deck issues had been resolved. Then they said that they had to come out and look at the damage. This took time as well. Once they did come look at the deck, they took a while to respond again. After a couple more phone conversations, they made an offer that was not acceptable to us as it did not return our property to the condition it was in when they came to work on our roof.

We plan to countersue for the cost to replace the deck. We are 100% confident we will prevail as Hermitage had admitted to improper billing, the damage to the deck and their inability to repair the deck properly. We shall seek attorney's fees and any costs related to the repair of the deck and any poorly done roof repairs. It is completely unimaginable to me that a company would destroy someone's property and expect to be paid for work that cost half as much as the property they destroyed....I'm positive that any judge in his right mind would agree.

Regards,

Business

Response:

Due to both parties reaching an impass, this matter unfortuanely will be handled by our attorney.

Review: I had a roof replaced by Hermitage Roofing 09/13/2012.The job was a combination of insurance and cash payouts.At one point there was a difference declared owed by the roofing company.I sent info regarding the payments made and the various insurance amounts.I did make additional payment also by personal check.I have not received billing invoices from the company in regards to an outstanding balance.After review it appears that the balance due is accurate.I am making full payment to the company but am concerned with the approach taken and the withholding of the warranty work.On Monday July 29 I contacted the roofing company in regards to an area where the shingles are coming off.I got a response by email from the company that I had an outstanding balance of 961.35 and a copy of a letter that was sent to me from an attorney [redacted].The letter was never received by me and it was addessed to an incorrect zip code.The 5 year warranty is not being honored until this aledged balance is paid.Please advise on validity of the failure to honor a warranty.Desired Settlement: Honor warranty and withdrawal of any penalty or interst or legal harm due to incorrect address info used on mailing from Roofing Company by their attorney.

Business

Response:

Hermitage Roofing Co., Inc advised the customer that upon receipt of the past due amount, we would gladly honor the warranty and perform any necessary repairs to the roof. Warranty repairs have been made and the customer has paid their past due balance in full. Our President personally met with the customer and all issues have been resolved. I apologize for the delay in responding to this complaint as I was on vacation at the time that this issue arose.

Please let us know if anything else is needed.

Review: Hermitage Roofing installed new siding, gutter on back and new shutters on the front. I see a problem with the gutter on the back left hand side of the house if standing in the back yard, facing the house. It appears to me that the gutter on that end is slopped down too much or it is pulling away from the house, or coming off. I can see a piece of the wood frame, one side is cover one side is not. I can see up under the roof. I've sent my estimator T. B[redacted] pictures of this on 10/23/15. He sent some contractor out on Oct 26th or 27th. This man stated to me that the gutter needed to be fixed, but he did not have the part on his truck. He said he would get back with B[redacted] at Hermitage roofing. I called B[redacted] yesterday, he said he had to come out and lookt at it himself. As of today,

the gutter has not been fixed. I haven't heard from Hermitage Roofing. I need you to help me get my gutter fixed or get my money back to get someone else to fix it. I have my contract and pictures. I took pictures to the best of my ability. I have paid Hermitage Roofing with a check. I want my gutter fixed. Can you please help me????Desired Settlement: Repair, if not complete replacement of gutter, if not give me my money back to have another company repair or replace the gutter. I really want the job done right.

Business

Response:

We are looking into this matter and hope to have it resolved immediately.

Consumer

Response:

Customer called and spoke with Revdex.com to provide an update to the complaint. She stated that the business had been out and fixed the issue this morning and that it was resolved.

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Description: Roofing Contractors, Roofing Contractors (NAICS: 238160)

Address: 11106 Air Park Road, Ashland, Virginia, United States, 23005

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