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Herm's Automotive and Repair, Inc.

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Reviews Herm's Automotive and Repair, Inc.

Herm's Automotive and Repair, Inc. Reviews (2)

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business is clearly not questioning their employee and the call was on speaker phone. Neither party swore or used expletives and this is a clear example of an employee trying covering himself. Rather than address the employees complete disregard for a courteous, customer service based professional call, they take no steps to correct the situation.The request is for payment: the payment is being processed in the manner in which they process their payments. 
Regards,
[redacted]

We have received formal notice of this complaint initiated by Mr. [redacted].  In reviewing his Customer Statement of the Problem, I struggle to determine what he is trying to express in regards to Rental/Criminal History on the rental application.  He mentions an instance on his...

background “from ‘06”.   Mr. [redacted]’s rental application was unable to be approved for tenancy due to an instance on his background report that happened before 2006, of which was a felonious conviction that did involve harm to persons or property.   When answering the question on his rental application that states:  “Have you or any occupant listed in this application ever been convicted of a crime that involved harm to persons or property?”, he clearly checked the box for “No”.   In addition, the verbiage on Page 2 of the standard rental application above the signature line states the following:WARNING:18 U.S.C. 1001 provides, among other things, that whoever knowingly and willfully makes or uses a document or writing containing false, fictitious, or fraudulent statement or entry, in any matter within the jurisdiction of any department or agency of the United States shall be fined not more than $10,000 or imprisoned for not more than five (5) years, or both. Equal Housing Opportunity:Northview Apartments does business in accordance with the federal Fair Housing laws.  We offer equal service to all clients and prospects without regard to race, color, religion, sex, handicap, familial status or national origin. It should be noted that this application is only the preliminary step in the resident selection process and in no way guarantees you occupancy.  However, this process cannot begin until the application is fully complete.  Should the application be approved, then in accordance with the Code of Virginia Section 55-248.6:1, the landlord retains the right to claim actual damages if applicant fails to rent the unit. I hereby state and represent that the information provided by me in the application is complete and accurate.  I authorize the landlord to obtain a consumer report and any other information deemed necessary, for the purpose of evaluating my application for residency.  I understand that such information may include, but is not limited to, credit history, civil and criminal information, records of arrest, rental history, employment/salary details, vehicle records, licensing records and/or other necessary information. I hereby expressly release the landlord and any procurer or furnisher of information from any liability in connection with any information they provide and understand that my application information may be provided to various local, state and/or federal government agencies, including without limitation, various law enforcement agencies. I acknowledge and agree that in the event I enter into a lease with the owner, the lease may be cancelled by the owner in the event any of the information provided by me in this application is materially inaccurate or incomplete.  I understand that the Rules and Regulations are adopted for the benefit of all residents and proper operations of the property and I agree that the residency will be subject to cooperation of them. I hereby authorize Northview Apartments to verify the above information.  I understand that the $40.00 fee for verification of the rental application is not a deposit, will not be applied to any rent, and will not be refunded even if application is denied. Mr. [redacted] has requested in his Desired Settlement that a “full discloser” is needed.  The paragraphs above include the disclosure for rental applications, of which is also listed on Mr. [redacted]’s completed rental application.   The information provided in this email shall warrant this complaint as being acknowledged with a determination for being closed.   Thank you in advance for your time and consideration in this matter. Kind Regards, [redacted]Operations Manager

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