Hernan B. Conant insurance agency needs some help deciphering the basics of business. Let's start with customer service. I unfortunately dread contacting them for any kind of inquiry because of how rude and unpleasant they are. Then when asking for seemingly simple things about my policy I hear too often the words "I don't know" or "that's not something we can answer".
Even worse is hearing " we can't do that". This is not the first time where I have been searching for a new vehicle and looking to quote the price of the new policy. This is not something they "can" do. I am forced to search on OTHER INSURANCE WEBSITES to get a baseline for the new policy. Just recently I bought a new car and did not have a copy of my policy or know the cost of that policy FOR OVER 3 WEEKS! Not until the policy was in effect and payment was due did I know the price. Talking to many colleges Hernan B. Conant is the only one to refuse a quote for a new vehicle.
I have been with them for 6 years now solely due to their relatively low price. After my recent experiences I RATHER SPEND MORE than interact with them again. With their agonizing customer service and lack of services offered why wouldn't I go direct to an insurance company online?
Hernan B. Conant insurance agency needs some help deciphering the basics of business. Let's start with customer service. I unfortunately dread contacting them for any kind of inquiry because of how rude and unpleasant they are. Then when asking for seemingly simple things about my policy I hear too often the words "I don't know" or "that's not something we can answer".
Even worse is hearing " we can't do that". This is not the first time where I have been searching for a new vehicle and looking to quote the price of the new policy. This is not something they "can" do. I am forced to search on OTHER INSURANCE WEBSITES to get a baseline for the new policy. Just recently I bought a new car and did not have a copy of my policy or know the cost of that policy FOR OVER 3 WEEKS! Not until the policy was in effect and payment was due did I know the price. Talking to many colleges Hernan B. Conant is the only one to refuse a quote for a new vehicle.
I have been with them for 6 years now solely due to their relatively low price. After my recent experiences I RATHER SPEND MORE than interact with them again. With their agonizing customer service and lack of services offered why wouldn't I go direct to an insurance company online?