Hero General Contracting, LLC

Dear Homeowner,We strive for excellence with every customer of ours and we realize that to become excellent it first starts with communicationWe apologize for the lack of communication and that shortfall has been addressed company wideAs for the problem you are having, you previously had a
leak that caused "Rot" along your soffit & fasciaWe attempted to get the insurance to pay for the rot however they refused to pay for it because it was not storm damage relatedThe problem was the design of the roof when your house was "added-on". We attempted (4) times to fix, repair, and divert the rain water with marginal successThe last time we were their we explained the problem and gave you a solution however it would come at a small cost since the leak has nothing to do with our workmanshipOnce again, we apologize for any inconvenience however we do have a solution to your problem if you would like for us to proceed