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Herold's Farm Market

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Herold's Farm Market Reviews (1)

I am writing to you in response to a letter received from your business concerning Revdex.com Complaint ID: [redacted]Dear [redacted],We take a lot of pride in our customer relations and a large part of our business is from Word of mouth and repeat business from happy customers. We are a farmer's...

market with most of our spring product being sold in pots. We set our prices based on the size of the pot that the product is planted in. The pots we use are of a noticeably different size and the few that are similar in size are of a different color. All our signage for pricing our products state the size along with color, if necessary, of the pot and the price of the pot.As [redacted] stated did look at the table with her and did tell her all the 4 1/2 inch pots on that table were $3.89. I did see that the table was properly marked with the price and I told her I would tell the cashier. When I walked into the building to talk to the cashier noticed the cashier had 2 - 6 inch pots from [redacted]'s earlier purchase on the table and when turned around noticed [redacted] hoiding 2 more 6 inch pots. I told her that the pots she had were $6.99 each and that they were not 4% inch pots. She stated that she got them from the table that I just told her were all priced at $3.89. I went back out to that table to check and there were no 6 inch pots on that table. I explained to her that it may have been possible another customer placed the pots on the wrong table and that the 6 inch pots she was holding were $6.99 each. She stated that I had to sell them to her for the $3.89 price because they were placed on the wrong table and that it was the law that comply with her request. I told her was sorry but it is not our policy to give amount of $21.66 which was the total of her invoiced items.We have looked at this incident to see if we can better or signage to help prevent this from happening in the futureand have a few recommendations that we are going to try. Our policy is not to give price reductions on items that are placed in the wrong area by our customers.Sincerely,price reductions on items that are placed on the wrong tables by Customers. The conversation continued with [redacted] demanding that lower the price on the 6 inch pots she brought in. As I is. [redacted] became louder and realized we were not going to come to an agreement on this situation asked her to leave our store. She was refunded the ? ?? ??????.....................Raymond B[redacted]. Herod's Farm Market

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