On 3-3-consumer called in wanted to know if on his credit was informed no he made a payment and a hold was placed on account to keep off credit to give him time to clear the remaining balance left msg on 4-21-was contacted and on May 22, was contacted promised to pay remaining balance to call him at 10AMOn 4-23-no answer left message and we called again on 4-28-we got a pick up and hang up at this point the hold was removed Reached on 5-5-he said will get with wife about payment and was advised on credit the hold was removed said will not pay and was advised we held for days and kept arguing The times that we spoke to the consumer he never stated it was not his account or requested validationIf he wants to pay the remaining balance it will update with credit bureau as a paid account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The consumer is correct and this had to do with the coding issue on the incoming mail. Her letter was received on the October 13, 2015, not October 23, 2015 per my notes on the account when the itemize was requested from our client was on October 15, 2015. When itemize was received... it was past the 30 days to respond to the consumers request and should have been deleted. Both accounts have been coded to be deleted on my CBR update tomorrow. We apologize for the inconvenience this has caused you.
Complaint: [redacted] I am rejecting this response because: My name was not [redacted] until a year ago so this could not have been the info the business had at that time, nor the address since I have never lived in KilleenI ask for an itemized statement so I can look over the charges that were presented AND if any insurance was credited at that timeI did offer to make a settlement for a percentage if they would take it off my credit which they stated they are not allowed to delete it but other collection agencies I have spoke to have done this for a percentage settlementAlso, there are TWO companies on my credit trying to collect on this and not sure why but I have contacted them tooI will also be contacting the business these charges were associated with at that timeI will NOT call you because when I spoke to you in the past you proceeded to demand full payment and not allow me to speak at allIt is easier for me to correspond through emails since I have a baby and work too Regards, [redacted] ***
I have verified with our client all the information regarding consumers concerns The patient is her child, she took him into the ER this put her as his guarantor and responsible partyAlso her son was at TOS which makes him his own guarantor The information we sent is per her request what we had when disputed The reason for the different address is the address provided to us by our client at the TOS which was We will be changing the guarantor on the account and will be doing a deletion for consumer on E-Oscar and will send her a letter confirming the deletion to her current address
This is an ER visit that did not have any insurance information for the consumer We do not bill or contact insurance companies for payment as we are only a collection agency It is up to the consumer that received the bills from providers to follow up with the facility that provided the services to make sure they have insurance information to bill
Complaint: [redacted] I am rejecting this response because: pIF does not reflect As a positive on my credit report It is still reflecting as a negative collections I did my part and pay these three installment payments I was told they would be taken off my credit report when they were complete and they were not It does not take much for yawls company to go online and take these off my credit report and that's what I'm asking to be done Paid in full reflects the same as not paid it all on a credit report when it's under negative accounts Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The attached file shows what I was sent as an "itemized statement" which is only a sheet they made up not from the business in questionThis so called statement has my current info on it not the information that would have been when these charges were madeI have also never lived at that address that is shown on the letter they sent, that is why I am asking for one from the [redacted] because that information on the letter they sent is not correctI have contacted the [redacted] regarding this and they are going to be contacting me back regarding this issue too Regards, [redacted] ***
I am rejecting this response because: I do not have an itemized statement for the amount of $I called and spoke w/ supervisor Mike yesterday and was informed that they are not going to send me the copy of the itemized statement in which I requested after informing them that I did not receive itAs a consumer with rights- I have the right to obtain information that will allow me to validate any potential debt that is being told that is mine and that is harming my credit significantlyThis company re- reported this debt yesterday and caused my credit score to drop points and this is major to meI would not ask for the information in multiple avenues if I received it, so I dont understand why this company will not send a copy of the alleged debt of $that they say that I oweI am going to continue to request it because I have not received itI have certified letters w/ receipts that I have sent requesting the information but all I have is a rep saying that they sentWhat proof is available that is was sentI asked the supervisor yesterday for information about the company - their right to collect debt in texas and other questions about the company claiming to be a debt collector and was told that this is information that could not be provided to me because they are not required to provide that information to meAll they have to provide me is the facility, date, amount and that is itRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On 3-3-consumer called in wanted to know if on his credit was informed no he made a payment and a hold was placed on account to keep off credit to give him time to clear the remaining balance left msg on 4-21-was contacted and on May 22, was contacted promised to pay remaining balance to call him at 10AMOn 4-23-no answer left message and we called again on 4-28-we got a pick up and hang up at this point the hold was removed Reached on 5-5-he said will get with wife about payment and was advised on credit the hold was removed said will not pay and was advised we held for days and kept arguing The times that we spoke to the consumer he never stated it was not his account or requested validationIf he wants to pay the remaining balance it will update with credit bureau as a paid account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The consumer is correct and this had to do with the coding issue on the incoming mail. Her letter was received on the October 13, 2015, not October 23, 2015 per my notes on the account when the itemize was requested from our client was on October 15, 2015. When itemize was received... it was past the 30 days to respond to the consumers request and should have been deleted. Both accounts have been coded to be deleted on my CBR update tomorrow. We apologize for the inconvenience this has caused you.
Complaint: [redacted] I am rejecting this response because: My name was not [redacted] until a year ago so this could not have been the info the business had at that time, nor the address since I have never lived in KilleenI ask for an itemized statement so I can look over the charges that were presented AND if any insurance was credited at that timeI did offer to make a settlement for a percentage if they would take it off my credit which they stated they are not allowed to delete it but other collection agencies I have spoke to have done this for a percentage settlementAlso, there are TWO companies on my credit trying to collect on this and not sure why but I have contacted them tooI will also be contacting the business these charges were associated with at that timeI will NOT call you because when I spoke to you in the past you proceeded to demand full payment and not allow me to speak at allIt is easier for me to correspond through emails since I have a baby and work too Regards, [redacted] ***
I have verified with our client all the information regarding consumers concerns The patient is her child, she took him into the ER this put her as his guarantor and responsible partyAlso her son was at TOS which makes him his own guarantor The information we sent is per her request what we had when disputed The reason for the different address is the address provided to us by our client at the TOS which was We will be changing the guarantor on the account and will be doing a deletion for consumer on E-Oscar and will send her a letter confirming the deletion to her current address
This is to inform the consumer that his account will be updated as deleted on my credit bureau update tomorrow
This is an ER visit that did not have any insurance information for the consumer We do not bill or contact insurance companies for payment as we are only a collection agency It is up to the consumer that received the bills from providers to follow up with the facility that provided the services to make sure they have insurance information to bill
Complaint: [redacted] I am rejecting this response because: pIF does not reflect As a positive on my credit report It is still reflecting as a negative collections I did my part and pay these three installment payments I was told they would be taken off my credit report when they were complete and they were not It does not take much for yawls company to go online and take these off my credit report and that's what I'm asking to be done Paid in full reflects the same as not paid it all on a credit report when it's under negative accounts Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The attached file shows what I was sent as an "itemized statement" which is only a sheet they made up not from the business in questionThis so called statement has my current info on it not the information that would have been when these charges were madeI have also never lived at that address that is shown on the letter they sent, that is why I am asking for one from the [redacted] because that information on the letter they sent is not correctI have contacted the [redacted] regarding this and they are going to be contacting me back regarding this issue too Regards, [redacted] ***
I am rejecting this response because: I do not have an itemized statement for the amount of $I called and spoke w/ supervisor Mike yesterday and was informed that they are not going to send me the copy of the itemized statement in which I requested after informing them that I did not receive itAs a consumer with rights- I have the right to obtain information that will allow me to validate any potential debt that is being told that is mine and that is harming my credit significantlyThis company re- reported this debt yesterday and caused my credit score to drop points and this is major to meI would not ask for the information in multiple avenues if I received it, so I dont understand why this company will not send a copy of the alleged debt of $that they say that I oweI am going to continue to request it because I have not received itI have certified letters w/ receipts that I have sent requesting the information but all I have is a rep saying that they sentWhat proof is available that is was sentI asked the supervisor yesterday for information about the company - their right to collect debt in texas and other questions about the company claiming to be a debt collector and was told that this is information that could not be provided to me because they are not required to provide that information to meAll they have to provide me is the facility, date, amount and that is itRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]