From: [redacted] Sent: Tuesday, August 12, 9:AMTo: [redacted] Cc: [redacted] Subject: Russell & Smith Collision Super Center [redacted] Mr [redacted] Our body shop manager, [redacted] advises the following with respect to this repair: He is still working with Enterprise and the customer’s insurer, Allstate, to get the rental claim paid The second repair was not a “return repair”, but was a supplemental repair authorized by Allstate which was not authorized in the initial estimate and repair authorization from Allstate In the event that Allstate does not honor their commitment to pay the rental claim, Russell & Smith will We do not have a “business relationship” with Enterprise Rent-A-Car other than as a customer, and receive no compensation for facilitating rentals through Enterprise Mr [redacted] will follow this claim for payment and will advise you when it has been resolved [redacted] Vice President/CFO Russell & Smith Auto Group [redacted] ** [redacted] [redacted] *** [redacted]
From: [redacted] Sent: Tuesday, August 12, 2014 9:05 AMTo:...
[redacted]Cc: [redacted]Subject: Russell & Smith Collision Super Center [redacted]
Mr. [redacted]
Our body shop manager, [redacted] advises the following with respect to this repair:
1. He is still working with Enterprise and the customer’s insurer, Allstate, to get the rental claim paid.
2. The second repair was not a “return repair”, but was a supplemental repair authorized by Allstate which was not authorized in the initial estimate and repair authorization from Allstate.
3. In the event that Allstate does not honor their commitment to pay the rental claim, Russell & Smith will.
4. We do not have a “business relationship” with Enterprise Rent-A-Car other than as a customer, and receive no compensation for facilitating rentals through Enterprise.
Mr. [redacted] will follow this claim for payment and will advise you when it has been resolved.
[redacted]
Vice President/CFO
Russell & Smith Auto Group
[redacted]
From: [redacted] Sent: Tuesday, August 12, 9:AMTo: [redacted] Cc: [redacted] Subject: Russell & Smith Collision Super Center [redacted] Mr [redacted] Our body shop manager, [redacted] advises the following with respect to this repair: He is still working with Enterprise and the customer’s insurer, Allstate, to get the rental claim paid The second repair was not a “return repair”, but was a supplemental repair authorized by Allstate which was not authorized in the initial estimate and repair authorization from Allstate In the event that Allstate does not honor their commitment to pay the rental claim, Russell & Smith will We do not have a “business relationship” with Enterprise Rent-A-Car other than as a customer, and receive no compensation for facilitating rentals through Enterprise Mr [redacted] will follow this claim for payment and will advise you when it has been resolved [redacted] Vice President/CFO Russell & Smith Auto Group [redacted] ** [redacted] [redacted] *** [redacted]
From: [redacted] Sent: Tuesday, August 12, 2014 9:05 AMTo:...
[redacted]Cc: [redacted]Subject: Russell & Smith Collision Super Center [redacted]
Mr. [redacted]
Our body shop manager, [redacted] advises the following with respect to this repair:
1. He is still working with Enterprise and the customer’s insurer, Allstate, to get the rental claim paid.
2. The second repair was not a “return repair”, but was a supplemental repair authorized by Allstate which was not authorized in the initial estimate and repair authorization from Allstate.
3. In the event that Allstate does not honor their commitment to pay the rental claim, Russell & Smith will.
4. We do not have a “business relationship” with Enterprise Rent-A-Car other than as a customer, and receive no compensation for facilitating rentals through Enterprise.
Mr. [redacted] will follow this claim for payment and will advise you when it has been resolved.
[redacted]
Vice President/CFO
Russell & Smith Auto Group
[redacted]