Herron Construction

First, I want to apologize for the breakdown in our systemThis order should have been shipped per Mr [redacted] request I note that the order shipped yesterday As for an explanation of what happened: Suffice to say the order got released into the warehouse and was being held there which took control out of my Customer Service Representative's handsThis is a flaw in our system and we are working on how to fix this issue Again, I am sorry for the problem and hope that we can serve you again some day in the futureWe do appreciate your business and your service to our country [redacted] VP, Medals of America

I have been informed by our Director of Customer Service that this issue is being resolvedI apologize to Mr [redacted] for this aggravation and unprofessional incidentThis is not how we do business and he should have been taken care of immediately and to his satisfactionPlease let me know if this does not get resolved to your satisfactionWe stand behind our commitment to serve the men and women who have served our country Thank you for your service [redacted] VP, Medals of America

We have a 100% guarantee for all of our productsI apologize for this error and for the way Mr. *** was treatedWe only have great respect for the men and women who serve or have served our countryIt is my understanding that *** ***, our Director of Customer Service, is in contact
with Mr. *** and will solve this problem to his satisfactionSincerely, *** *** VP, Medals of America

2014 had his serviceman washers in my single control shower control. My extensive experience in plumbing did not prepare me for what this serviceman had to accomplish. He did it well and didn't mind giving a homeowner instruction. I'll recommend.

Medals of America (MoA) representative US Army First-Sergeant (ret.) [redacted], who contacted me on 3/4/2016. We had a healthy dialogue.   He even pointed out a flaw in my request regarding order-of-precedence for mounting of battle clasps for my Grandfathers WW1 Victory Medal.   He seemed to have a good understanding of my original request and requirements of an authentic WW1 Victory Medal. After a short review of his reference, I agreed that he was correct regarding the order-of-precedence and I approved his recommended change.
 
I received the replacement medal on 3/7/2016.  It appears much more "normal" now - closer to expectation at least, suitable for display, although not ideal.   It is still not completely authentic in its construction. (I could elaborate but decline to do so).
 
I am still bitter about what MoA did to my Grandfather's original medal.   The hurt runs deep, knowing what my Grandfather suffered thru in his lifetime. He was permanently disabled during WW1, and he endured subsequent poverty disability, and limping in pain all his life, and what that medal meant to him.   He wore it with pride often in the DAV, VFW, and AFW legion meetings and events.  Indeed, it was displayed at his funeral.   Under better circumstances, there could have been more business between me and MoA.  While the replacement medal is adequate, my trust in MoA is not fully mended considering the damages done to a nearly 100 year family heirloom. 
 
However I think MoA has made reasonable response in order to compensate me for the damages done.  I now consider the case closed.
 
-[redacted]

This address is marked to not get any mail from us in our customer database. We have also taken an extra step to suppress this address with our mailing company. We expect that future mailings will stop for this address. However, since we send our mail file 3 moths in advance there is a possibility...

that there may be one or two more catalogs before the mail stops. I do apologize for any inconvenience this problem has caused. Sincerely,[redacted] VP, Medals of America

We have issued a refund and are sending Mr.[redacted] a check for the freight amount that was not previously refunded. I apologize for the breakdown in procedure. At Medals of America we have a 100% guarantee for our product and our work. I also apologize for the inconvenience and disappointment with the...

finished shadow box. We strive to produce a product that honors our veterans for their service to our country. Sincerely, [redacted] VP, Medals of America

First, I want to apologize for the breakdown in our system. This order should have been shipped per Mr. [redacted] request.
I note that the order shipped yesterday.
 
As for an explanation of what happened: Suffice to say the order got released into...

the warehouse and was being held there which took control out of my Customer Service Representative's hands. This is a flaw in our system and we are working on how to fix this issue. 
Again, I am sorry for the problem and hope that we can serve you again some day in the future. We do appreciate your business and your service to our country.
 
[redacted]
VP, Medals of America

It is my understanding that our Customer Service management team have been in contact with [redacted] and that there is a plan to resolve this issue to his satisfaction. At Medals of America we seek to provide the best service possible and stand behind our products 100%. I apologize for the...

problem caused by our substandard work, that the quality of our work did not meet the standard of excellence we strive to with every order. Sincerely, [redacted] VP, Medals of America

I have been informed by our Director of Customer Service that this issue is being resolved. I apologize to Mr. [redacted] for this aggravation and unprofessional incident. This is not how we do business and he should have been taken care of immediately and to his satisfaction. Please let me know if...

this does not get resolved to your satisfaction. We stand behind our commitment to serve the men and women who have served our country.  
Thank you for your service.
[redacted]
VP, Medals of America