May 8,2014Dear [redacted] :As stated previously, Herson's Honda has already provided an additional oil change as a customer accommodation to [redacted] ***That is all that Herson's is willing to provideIn the future, if [redacted] performs and pays the manufacturer required "B" maintenances at Herson's Honda, then Herson's will pay for the next "A” maintenance (oil change) that is requiredThis benefit is offered to all of our customersVery truly yours,
April 10, 2014Dear ** [redacted] :** [redacted] purchased a Honda [redacted] from Herson's in January She attempted to transfer tags from her previous vehicle, Her salesmen stated that we can transfer tags but was unaware that **, [redacted] was not a member of the alumni group that was on the tagsHer husband was the member He was on the previous title, but was not on the title to the new vehicleMD MVA refused to transfer the tagsWe issued and delivered new tags to *** [redacted] , The entire Herson's organization was not aware of this requirement with the DMV, but we are all quite aware of this requirement for the future.There will be no termination or discipline of any personnel regarding this matter.HONDAVery truly
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Honda did nothing to address the fact that I was told one thing, asked for it in writing, was told that it was "fine and already in the system", and then completely denied it ever happening They performed bait-and-switch business fraud by telling me one thing and going back on their word This promise they made me was used in the negotiations in the price of the car which is why I agreed to a higher price Regards, [redacted] ***
From: Herson's Auto < [redacted] >Date: Thu, Feb 5, at 3:PMSubject: Re: Outstanding complaintsTo: [redacted] < [redacted] >Hi [redacted] ,In response to complaint # [redacted] We have contacted the customer and provided him with the attached statement that Honda released regarding the issue he is having with his vehicleHonda is not covering this damage under warranty, however Herson's will cover the cost of replacing the damaged piecesOur General Sales Manager has reached out to MrIm and it is up to the customer to bring the vehicle in for repair.I'm not sure what you need me to do, I've never dealt with one of these beforeI am also working on a resolution for the 2nd one you sent.Thank you!!Laura N***Marketing ManagerHerson's Auto Group [redacted]
[redacted] purchased a Honda [redacted] on 05/17/This vehicle was traded in on 05/09/2015, during which time only one key was provided by the original ownerWe tried contacting original owner for extra keys; unfortunately, the original owner did not have anyWe informed [redacted] that we would find out if the original owner had extra keysFurthermore, if one could not be provided Herson's would not be able to replace itInstead, one would be provided at a discounted rate paid for by [redacted] .This car came with a three month or 3,mile warranty, whichever came firstHonda offers a factory warranty year 60,mile powertrain warranty, which expired on 05/16/Herson's Auto informed Leslie that the car only had month or 3,mile Warranty and if she would like more coverage she has the option to purchase additional COVerage.The Honda [redacted] was Maryland Sate inspected on 05/11/The battery passed inspection and was not an issueIn addition, Herson's replaced the cabin air filter to address the Smoke smellReplacing the cabin air filter is not required by MarylandAlso, Herson's performed an ionization cleaning for a Smoke Smell, and an additional cleaning after [redacted] purchased the carRepair orders for all reconditioning on this vehicle can be provided upon requestHerson's has fulfilled all of its duties and obligations in order to make this vehicle [redacted] for saleIn fact, Herson's went above and beyond the requirements by the replacing of the cabin air filter and performing the ionization cleaning for the interior of the carHerson's has followed all of its process for both compliance with Maryland Inspection and making sure the vehicle upheld the Herson's standard and reputation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I will continue to reject these responses until this case is closed by the Revdex.com because even after I tried to compromise for MUCH less than I was promised originally, Hersons Honda is unwilling to compromise on their end at all Regards, [redacted] ***
April 10, 2014Dear **, [redacted] :Herson's Honda has never offered free oil changes for the life of the vehicle, and never willAnything we negotiate with a customer is always put in writingOut of courtesy to [redacted] we offered one additional oil change and stated they would not be free going forwardOur position has not and will not change.Very truly yours,
May 8,2014Dear [redacted] :As stated previously, Herson's Honda has already provided an additional oil change as a customer accommodation to [redacted] ***That is all that Herson's is willing to provideIn the future, if [redacted] performs and pays the manufacturer required "B" maintenances at Herson's Honda, then Herson's will pay for the next "A” maintenance (oil change) that is requiredThis benefit is offered to all of our customersVery truly yours,
April 10, 2014Dear ** [redacted] :** [redacted] purchased a Honda [redacted] from Herson's in January She attempted to transfer tags from her previous vehicle, Her salesmen stated that we can transfer tags but was unaware that **, [redacted] was not a member of the alumni group that was on the tagsHer husband was the member He was on the previous title, but was not on the title to the new vehicleMD MVA refused to transfer the tagsWe issued and delivered new tags to *** [redacted] , The entire Herson's organization was not aware of this requirement with the DMV, but we are all quite aware of this requirement for the future.There will be no termination or discipline of any personnel regarding this matter.HONDAVery truly
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Honda did nothing to address the fact that I was told one thing, asked for it in writing, was told that it was "fine and already in the system", and then completely denied it ever happening They performed bait-and-switch business fraud by telling me one thing and going back on their word This promise they made me was used in the negotiations in the price of the car which is why I agreed to a higher price Regards, [redacted] ***
From: Herson's Auto < [redacted] >Date: Thu, Feb 5, at 3:PMSubject: Re: Outstanding complaintsTo: [redacted] < [redacted] >Hi [redacted] ,In response to complaint # [redacted] We have contacted the customer and provided him with the attached statement that Honda released regarding the issue he is having with his vehicleHonda is not covering this damage under warranty, however Herson's will cover the cost of replacing the damaged piecesOur General Sales Manager has reached out to MrIm and it is up to the customer to bring the vehicle in for repair.I'm not sure what you need me to do, I've never dealt with one of these beforeI am also working on a resolution for the 2nd one you sent.Thank you!!Laura N***Marketing ManagerHerson's Auto Group [redacted]
[redacted] purchased a Honda [redacted] on 05/17/This vehicle was traded in on 05/09/2015, during which time only one key was provided by the original ownerWe tried contacting original owner for extra keys; unfortunately, the original owner did not have anyWe informed [redacted] that we would find out if the original owner had extra keysFurthermore, if one could not be provided Herson's would not be able to replace itInstead, one would be provided at a discounted rate paid for by [redacted] .This car came with a three month or 3,mile warranty, whichever came firstHonda offers a factory warranty year 60,mile powertrain warranty, which expired on 05/16/Herson's Auto informed Leslie that the car only had month or 3,mile Warranty and if she would like more coverage she has the option to purchase additional COVerage.The Honda [redacted] was Maryland Sate inspected on 05/11/The battery passed inspection and was not an issueIn addition, Herson's replaced the cabin air filter to address the Smoke smellReplacing the cabin air filter is not required by MarylandAlso, Herson's performed an ionization cleaning for a Smoke Smell, and an additional cleaning after [redacted] purchased the carRepair orders for all reconditioning on this vehicle can be provided upon requestHerson's has fulfilled all of its duties and obligations in order to make this vehicle [redacted] for saleIn fact, Herson's went above and beyond the requirements by the replacing of the cabin air filter and performing the ionization cleaning for the interior of the carHerson's has followed all of its process for both compliance with Maryland Inspection and making sure the vehicle upheld the Herson's standard and reputation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I will continue to reject these responses until this case is closed by the Revdex.com because even after I tried to compromise for MUCH less than I was promised originally, Hersons Honda is unwilling to compromise on their end at all Regards, [redacted] ***
April 10, 2014Dear **, [redacted] :Herson's Honda has never offered free oil changes for the life of the vehicle, and never willAnything we negotiate with a customer is always put in writingOut of courtesy to [redacted] we offered one additional oil change and stated they would not be free going forwardOur position has not and will not change.Very truly yours,