Hello ***, This email is in regard to the Revdex.com Complaint ID: [redacted] .We mailed a check in the amount of $to Mr***, please see attached copyOur finance assistant, Donna M [redacted] is also in contact with Mr [redacted] to ensure he receives the checkThe manager he was attempting to contact was moved to a different position so he did not receive the messages from Mr***When I spoke to MrM [redacted] regarding this matter he said the bank took a long time to fund Mr***'s loan and that contributed to the length of this delayWe will follow up and make sure that Mr [redacted] received his check and is satisfied.Thank you and have a great day!Laura N***Marketing ManagerHerson's Auto Group###-###-####Attachments areaPreview attachment DOC063.pdfPDFDOC063.pdf
November 10, Dear [redacted] :This letter is in response to the complaint filed by [redacted] concerning the [redacted] purchased from Herson's Used Car department on October 3rd, [redacted] purchased a used vehicle that is years old and had 111,miles on it This vehicle was sold "AS-IS"Enclosed are copies of the Federal Buyer's Guide, MD Notice of Exclusive or Modification of Implied Warranty, and our own notice to customer of "AS-IS" vehicles, all signed and agreed to by [redacted] ***.Herson's sold this vehicle in good faith with proper notification and disclosure to [redacted] ***Herson's understands [redacted] ***'s frustrations, but will not be offering any kind of assistance with his vehicle.Very truly yours, William AExecutive Vice President
7/18/Dear Revdex.com,In response to complaint #*** we will try to answer in order complaint vs resolutionWe at Herson's Kia provide excellent service to customersOur dealer rating is 945, which is the third highest rating in the Washington metropolitan areaIn
response to leaving oil on the seatsWe can only apologize and offer to clean the vehicle at no cost to the customerWe take precautions against this but these things can occurIn response to things left out of the glove boxWe check every vehicle for maintenance issues (cabin air filter)The cabin air filter is located behind the glove boxWe have made many maintenance reccomendations to the customer in reference, one of the recomendations was the cabin air filterAll maintenance reccomendations to date have been declined by the customerIn response to damaged partsDuring warranty replacement of the power outlet socket some very minor marks were left in the plastic trimSome of these plastic parts are very difficult to remove without no trace of accessThis is why we needed to see them first before replacement could be orderedAfter inspection we ordered these parts even though minor marks occuredThe parts were replaced at no charge to the customer at a later dateWe also had the vehicle cleaned as a courtesyIn response to Saturday hours for installationOur saturday hours are designated maintenance and quick lube with a limited staff on the scheduleLevel c technicians are on dutyAlso with already having a concern no management is on duty on Saturdays to resolve any issues.In response to the outcome/settlement, Herson's Kia will never agree to this outragous requestWe feel we have properly handled all of the customers concerns at this timeA rental vehicle was provided to the customer on Friday july 18th and all of the concerns have been taken care of.Joshua K
Hello ***,
This email is in regard to the Revdex.com Complaint ID: ***.We mailed a check in the amount of $to Mr***, please see attached copyOur finance assistant, Donna M*** is also in contact with Mr*** to ensure he receives the checkThe manager he was
attempting to contact was moved to a different position so he did not receive the messages from Mr***When I spoke to MrM*** regarding this matter he said the bank took a long time to fund Mr***'s loan and that contributed to the length of this delayWe will follow up and make sure that Mr*** received his check and is satisfied.Thank you and have a great day!Laura N***Marketing ManagerHerson's Auto Group###-###-####Attachments areaPreview attachment DOC063.pdfPDFDOC063.pdf
November 10, Dear *** ***:This letter is in response to the complaint filed by *** *** *** concerning the *** *** purchased from Herson's Used Car department on October 3rd, ** *** purchased a used vehicle that is years old and had 111,miles
on it This vehicle was sold "AS-IS"Enclosed are copies of the Federal Buyer's Guide, MD Notice of Exclusive or Modification of Implied Warranty, and our own notice to customer of "AS-IS" vehicles, all signed and agreed to by *** ***.Herson's sold this vehicle in good faith with proper notification and disclosure to *** ***Herson's understands *** ***'s frustrations, but will not be offering any kind of assistance with his vehicle.Very truly yours,
William AExecutive Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello ***, This email is in regard to the Revdex.com Complaint ID: [redacted] .We mailed a check in the amount of $to Mr***, please see attached copyOur finance assistant, Donna M [redacted] is also in contact with Mr [redacted] to ensure he receives the checkThe manager he was attempting to contact was moved to a different position so he did not receive the messages from Mr***When I spoke to MrM [redacted] regarding this matter he said the bank took a long time to fund Mr***'s loan and that contributed to the length of this delayWe will follow up and make sure that Mr [redacted] received his check and is satisfied.Thank you and have a great day!Laura N***Marketing ManagerHerson's Auto Group###-###-####Attachments areaPreview attachment DOC063.pdfPDFDOC063.pdf
November 10, Dear [redacted] :This letter is in response to the complaint filed by [redacted] concerning the [redacted] purchased from Herson's Used Car department on October 3rd, [redacted] purchased a used vehicle that is years old and had 111,miles on it This vehicle was sold "AS-IS"Enclosed are copies of the Federal Buyer's Guide, MD Notice of Exclusive or Modification of Implied Warranty, and our own notice to customer of "AS-IS" vehicles, all signed and agreed to by [redacted] ***.Herson's sold this vehicle in good faith with proper notification and disclosure to [redacted] ***Herson's understands [redacted] ***'s frustrations, but will not be offering any kind of assistance with his vehicle.Very truly yours, William AExecutive Vice President
7/18/Dear Revdex.com,In response to complaint #*** we will try to answer in order complaint vs resolutionWe at Herson's Kia provide excellent service to customersOur dealer rating is 945, which is the third highest rating in the Washington metropolitan areaIn
response to leaving oil on the seatsWe can only apologize and offer to clean the vehicle at no cost to the customerWe take precautions against this but these things can occurIn response to things left out of the glove boxWe check every vehicle for maintenance issues (cabin air filter)The cabin air filter is located behind the glove boxWe have made many maintenance reccomendations to the customer in reference, one of the recomendations was the cabin air filterAll maintenance reccomendations to date have been declined by the customerIn response to damaged partsDuring warranty replacement of the power outlet socket some very minor marks were left in the plastic trimSome of these plastic parts are very difficult to remove without no trace of accessThis is why we needed to see them first before replacement could be orderedAfter inspection we ordered these parts even though minor marks occuredThe parts were replaced at no charge to the customer at a later dateWe also had the vehicle cleaned as a courtesyIn response to Saturday hours for installationOur saturday hours are designated maintenance and quick lube with a limited staff on the scheduleLevel c technicians are on dutyAlso with already having a concern no management is on duty on Saturdays to resolve any issues.In response to the outcome/settlement, Herson's Kia will never agree to this outragous requestWe feel we have properly handled all of the customers concerns at this timeA rental vehicle was provided to the customer on Friday july 18th and all of the concerns have been taken care of.Joshua K
Hello ***,
This email is in regard to the Revdex.com Complaint ID: ***.We mailed a check in the amount of $to Mr***, please see attached copyOur finance assistant, Donna M*** is also in contact with Mr*** to ensure he receives the checkThe manager he was
attempting to contact was moved to a different position so he did not receive the messages from Mr***When I spoke to MrM*** regarding this matter he said the bank took a long time to fund Mr***'s loan and that contributed to the length of this delayWe will follow up and make sure that Mr*** received his check and is satisfied.Thank you and have a great day!Laura N***Marketing ManagerHerson's Auto Group###-###-####Attachments areaPreview attachment DOC063.pdfPDFDOC063.pdf
November 10, Dear *** ***:This letter is in response to the complaint filed by *** *** *** concerning the *** *** purchased from Herson's Used Car department on October 3rd, ** *** purchased a used vehicle that is years old and had 111,miles
on it This vehicle was sold "AS-IS"Enclosed are copies of the Federal Buyer's Guide, MD Notice of Exclusive or Modification of Implied Warranty, and our own notice to customer of "AS-IS" vehicles, all signed and agreed to by *** ***.Herson's sold this vehicle in good faith with proper notification and disclosure to *** ***Herson's understands *** ***'s frustrations, but will not be offering any kind of assistance with his vehicle.Very truly yours,
William AExecutive Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***