Hertrich Chevrolet of Dover

Revdex.com:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.This complaint is more against Dover Chevrolet of Delaware for falsely telling me I had to purchase an extended warranty and incidental coverage from ding monkey or GMC would not loan me the money for the new car I was purchasing at the rate I wanted. I did not believe at the time that is was true but after talking to the finance manager about the benefits of the coverage agreed to get the warranties. One of the advantages was all warranty work would be done at the dealership. I purchased the extended warranty and the incidental coverage from the Dealership for $1852 and Ding Monkey for $685.00 , for a total of $2,537. . As far as the extended warranty from the Dealership the only person at the dealership that knows how it works is the finance manager who on three occasions did not return my calls for information about the coverage. I called about an oil change that should have been covered and I paid for it out of my pocket. I called about a tire problem , not knowing if there was a warranty when the car only had 19000 miles on the car and again no return phone call and spent another $300.00 out of pocket to replace the , only to later find out the tire was covered for 35000 miles and also a windshield I paid $400.00 out of pocket. I would later talk to Sales Manager after months of problems and trying to get help from the salesman who sold me the car that told me once he sold me the car he had nothing to do with it anymore and again not being able to get the finance manager. The Sales manager *** Told that all of the work I paid for would have been covered and I should have brought the car in for the work I paid for. As far as Ding Monkey not only was the work not done at the dealership but potentially not even in the State. As far as the invoice dated 10/17 I met the Dent Guy on a side street and not at a business and he looked at the scratch on the right front fender and told me he did not have the paint to fix the problem and would contact Ding Monkey to have someone else fix scratch and no one ever did call me back and when I called them back was referred to a business in Maryland called Premier Colors and I looked the number up on line and when I called the number I was told by the operator that the number was disconnected . They did refer me to safelite but was told that was not covered under any warranty and paid out of my pocket. I am concerned that a dealership is coercing people to buy warranties they are not going to cover. I emailed ***(Dealer Principle) and *** (General Sales Manager) about my issues and have not received a response. I am now out $2500.00 for warranties I can't get back because according to them you are allowed to sell fraudulent warranties in Delaware and have no recourse, I will never go back to Dover Chevrolet and I don't know where I will take my new 40,000. car for service

Regards,

Complaint ID: 12943696