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Hertrich's Capitol

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Hertrich's Capitol Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
I had met with [redacted] that manager who has promised to have the part in by Monday and we Paris to be done on Tuesday, February 25

[redacted]...I have reviewed the deal history for [redacted]. I have a signed We Owe/ You Owe form in the deal expressing that Hertrich's Capitol owes Mr. Fisher nothing following the purchase of the 2009 Traverse....

There is record of him returning approximately one month after purchase to have an a/c concern diagnosed wtih our shop. The service dept diagnosed a leak and recharged the system for him. As far as the car washes are concerned, we were able to offer car washes to our customers as a courtesy in the past, however, we have had too many incidents of vehicle damage in the car wash that our insurance company is not interested in covering. We are phasing out car washes for this reason. We will continue to perform car washes for our service customers when a service ticket has been opened so that our liability is protected. These car washes were previously offered as a courtesy only. Not binded by any written agreement or otherwise. Please contact me with any questions. I will also reach out to Mr. Fisher to see if I can help with any resolution. If you would like me to forward you a copy of the We Owe/ You Owe agreement please provide me with an email address or fax number. Sincerely, [redacted]
Sent on: 1/31/2014 11:24:44 AM

Review: I purchased a used vehicle in November 2013 and added an extended warranty. The vehicle had a 30 day warranty when purchased. I paid in excess of $2300 for the warranty and was told that if it were not used I would receive 100% refund. My son and daughter in law purchased a vehicle from another Hertrich dealer so I knew it was a fact. My son contacted the man I purchased the vehicle from for me in July 2014 and told him I was looking to trade for a van. He said he didn't have anything but we gave him our phone number in case. I found a van at another dealer and took my paperwork in for the refund. I was told it would take 4 weeks for the refund, the paperwork had to go to Seaford for processing. I called two weeks later (Seaford) and was told that was not true to paperwork is processed in Dover. I called Dover three times and never received a return call. I called the manager at Hertrich Jeep in Dover he called the manager at Capital, twice, and I still never got a call. I called again to Hertrich Jeep and finally got a response from someone at Capital who said the paperwork was in the works and it takes 6-8 weeks for a refund. I questioned this and he said he would have to talk to the others since they were giving out improper information. I received a check for a little over $1800 this past Saturday. I emailed the salesman Saturday requesting information and was called Monday and told that if the contract is canceled and not expired the refund is prorated. This was never told to me and I feel that $500 plus is highway robbery to pay for six months, or 5 when you consider that it had a 30 day warranty with it, for a warranty that was never used. I feel that I have been duped and taken advantage of by this dealer.Desired Settlement: I would like the balance of my refund. I don't think I should have to wait another 4-5 weeks to received this either. I paid them cash (cashier's check) for the vehicle and warranty which was in excess of $25,000. They didn't have to wait weeks for me to pay them. I will never deal with this dealer again and will advise other of the same.

Review: Vehicle purchased in October with Air Conditioner condenser not operating and several promises that the part will be replaced once it is in; and Lifetime free carwashes that is about to end.Desired Settlement: Finish the job and keep the lifetime car washes or cut a check that covers 3 car wash cost per month for a 4 year period to the customers that this promised.

Business

Response:

[redacted]...I have reviewed the deal history for [redacted]. I have a signed We Owe/ You Owe form in the deal expressing that Hertrich's Capitol owes Mr. Fisher nothing following the purchase of the 2009 Traverse. There is record of him returning approximately one month after purchase to have an a/c concern diagnosed wtih our shop. The service dept diagnosed a leak and recharged the system for him. As far as the car washes are concerned, we were able to offer car washes to our customers as a courtesy in the past, however, we have had too many incidents of vehicle damage in the car wash that our insurance company is not interested in covering. We are phasing out car washes for this reason. We will continue to perform car washes for our service customers when a service ticket has been opened so that our liability is protected. These car washes were previously offered as a courtesy only. Not binded by any written agreement or otherwise. Please contact me with any questions. I will also reach out to Mr. Fisher to see if I can help with any resolution. If you would like me to forward you a copy of the We Owe/ You Owe agreement please provide me with an email address or fax number. Sincerely, [redacted]

Sent on: 1/31/2014 11:24:44 AM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: AUTO DEALERS-NEW CARS

Address: 1127 S. DuPont Highway, Dover, Delaware, United States, 19901

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