Hertzler Farm & Feed Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is exactly my case. They don't acknowledge fault because of the way they conduct business. It all stems from unorganized & unprofessional personnel. They NEVER communicated to me about my repair & why it took months to fix a simple part plus they charged me for a repair that I didn't agree to in the first place. After that the technician was rude & unapologetic. I have told my story on many other media sites plus *** about how poorly the service is & to steer clear of that place
Regards,
*** ***

[redacted] from the company called to respond to this complaint. He stated that generally his company does not air complaints on public forums, but he will respond to this complaint. He stated that the customer brought his unit in for repair under the impression that it was a warranty issue, but it was...

not. There are other things written in the complaint that are not true, but he did not want to get into a "he said she said" and was going to leave it at that. As a certified technician he determined this was not a warranty issue and therefore the customer was charged as such.

Review: I had taken my chainsaw in for warranty repair BEFORE the holidays and a series of problems started. A lady from the store next door took down my info (which was very frustrating) because the technician could not be found. I kept calling back in December & January to find out the status & again no info could be received & the tech not found. No return phone calls received. After more calls I finally got somebody to tell me the chainsaw was ready but the paper work wasn't done. I drove 40 minutes to pick up the unit only to meet the "repair guy" who was extremely rude & argumentative. He demanded the part was not covered & I had to pay. I was never told the part was not covered & given an estimate. Here is my summation: First, the business & personnel are very unprofessional & unorganized Second, The unit took 2 months with no calls about the status Third, I had to wait for the paper work to be done while listening to him rant & rave over why I have to pay. Forth, no apologies about what took so long over a 30 minute repair & not one reason why he didn't return any calls.Avoid the place - you will not be treated properly!!!Desired Settlement: I'm not so much worried about the money, it's the process and handling of the whole repair. A phone call with apologies from the "repair guy" is the least acceptable.

Business

Response:

[redacted] from the company called to respond to this complaint. He stated that generally his company does not air complaints on public forums, but he will respond to this complaint. He stated that the customer brought his unit in for repair under the impression that it was a warranty issue, but it was not. There are other things written in the complaint that are not true, but he did not want to get into a "he said she said" and was going to leave it at that. As a certified technician he determined this was not a warranty issue and therefore the customer was charged as such.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is exactly my case. They don't acknowledge fault because of the way they conduct business. It all stems from unorganized & unprofessional personnel. They NEVER communicated to me about my repair & why it took months to fix a simple part plus they charged me for a repair that I didn't agree to in the first place. After that the technician was rude & unapologetic. I have told my story on many other media sites plus [redacted] about how poorly the service is & to steer clear of that place.

Regards,