[redacted] from the company called to respond to this complaintHe stated that generally his company does not air complaints on public forums, but he will respond to this complaintHe stated that the customer brought his unit in for repair under the impression that it was a warranty issue, but it was notThere are other things written in the complaint that are not true, but he did not want to get into a "he said she said" and was going to leave it at thatAs a certified technician he determined this was not a warranty issue and therefore the customer was charged as such
[redacted] from the company called to respond to this complaintHe stated that generally his company does not air complaints on public forums, but he will respond to this complaintHe stated that the customer brought his unit in for repair under the impression that it was a warranty issue, but it was notThere are other things written in the complaint that are not true, but he did not want to get into a "he said she said" and was going to leave it at thatAs a certified technician he determined this was not a warranty issue and therefore the customer was charged as such