Hess Piano Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

Dear Dispute Resolution Consultant: October 17,Thank you for the opportunity to reply to the above-referenced complaint CNA National Warranty Corporation ("CNAN") is dedicated to providing quality customer service and is committed to customer satisfactionCNAN resolves claims in accordance with program guidelines,contract terms and provisions.It is our understanding that Mr [redacted] is dissatisfied with the adjudication of his September 19, claim made under his Harley-Davidson Extended Service Plan (HDV- [redacted] ) ("Contract") associated with the VRSCB Harley-Davidson Motorcycle ("Motorcycle")Specifically, Mr [redacted] has requested that CNA National Warranty Corporation ("CNAN") reconsider the denial of the September 19, claimFor the reasons stated below, CNAN has determined that Mr [redacted] 's claim was adjudicated correctly under the Contract terms and no repairs will be authorized.On September 29, 2016, Mr [redacted] 's selected repair facility contacted CNAN to provide the diagnosis and also reported that the Motorcycle had obvious signs of neglect.At this time, CNAN ordered a third party inspection to determine the extent of the neglect.The inspection was completed on the same dayThe inspection findings concluded the Motorcycle's cause of failure was "a severe overheat causing damage through the engine." This conclusion is supported by pictures which illustrate a number of parts that were corroded, melted, or had extensive damage, the extent of which could only have happened due to the Motorcycle's continued operation while in an overheated condition.Photographs of the damaged Motorcycle parts including the water pump as well as an additional explanation of the damage is included as Exhibit AFurthermore, the inspection report indicates that the crusty coolant build up on the water pump indicates that it had been leaking for a long timeWhen the Motorcycle was brought into the repair facility,it had only eleven(11) ounces out of eighty (80) ounces of coolant required,and what did remain was dilutedTherefore, based on the information provided above, Mr [redacted] 's claim for an engine replacement was denied in accordance with Section Non-Covered Parts,Services and Conditions,subsection DNon-Covered Conditions:II Any damage, even to a Covered Part, resulting from continued operation or caused by Your failure to take reasonable precautions to prevent further damage when an apparent problem exists, such as stopping Your Motorcycle immediately or having it towed." (emphasis added)CNAN regrets that Mr [redacted] is dissatisfied with the processing of his claim,but asserts that all procedures and contractual duties were performed to the highest of standardsIf you have any questions, please contact me at c [redacted]

Please see attached responseThank you

Thank you for the opportunity to reply to the above-referenced complaint[redacted] has expressed dissatisfaction with CNA National Warranty Corporation’s (“CNAN”) communication with her about a claim Ms [redacted] initiated under her Z Series Vehicle Service Contract ( [redacted] ) (“VSC”) on June 23, As of the date of this letter, Ms [redacted] has never fully completed the steps required in order for CNAN to make a determination on the claim.Ms [redacted] first contacted CNAN about a possible engine failure on June 23, Thereafter, Ms [redacted] had the vehicle towed to a repair shopOn June 29, 2015, the repair shop indicated to CNAN that the failure may have been caused by a lack of maintenance on the vehicleCNAN communicated with Ms [redacted] and the repair shop about the need to have the engine exposed sufficient enough for an independent inspector to determine the cause of failureOn June 30, 2015, CNAN requested that Ms [redacted] authorize the teardown of the engine in order for a third-party inspector to determine the cause of failure.Under “What to Do If Your Vehicle Breaks Down,” Paragraph three, the VSC states: “YOU must authorize any charges necessary to determine the cause of the failureThis includes necessary diagnostic and teardown chargesIf the failure does not qualify as a BREAKDOWN under the terms of this contract, YOU must pay for all diagnostic, teardown and repair chargesIf OUR ADMINISTRATOR wants to inspect YOUR VEHICLE, YOU must allow the inspection before any repairs are begunOUR ADMINISTRATOR has no obligation to inspect YOUR VEHICLE or to certify its condition before or after covered repairs are completed.” [emphasis added] Ms [redacted] never authorized the diagnostic and teardown necessary in order for an independent inspector to assess the cause of failure of the vehicle’s engineAs a result of MsWashington’s decision not to authorize the teardown, CNAN never fully received the information needed to determine whether the engine failure was a covered failure under the terms of the VSC.If Ms [redacted] has any additional questions or concerns please do not hesitate to contact me directly at ###-###-####.Sincerely, [redacted] , Esq

Please see attached response

We received [redacted] 's communication related to our response to the above referenced complaint [redacted] has expressed continued dissatisfaction with CNA National Warranty Corporation's ("CNAN") denial of his claim and subsequent responseCNAN is dedicated to providing prompt and exceptional customer serviceCNAN resolves claims in accordance with the contract terms and provisions.As suc h, [redacted] 's radiator claim was denied because the failure was caused by using improper fluids in the radiatorThe repair technician from [redacted] determined the Vehicle was overheating due to incorrect coolant being placed into the Vehicle which caused the clogged radiator on June 22, and CNAN was able to confirm this determination through a third party inspection obtained on June 24, CNAN denied the claim in accordance with the Vehicle Service Contract, Section 7, Non-Covered Conditions, Paragraph 10:"Any BREAKDOWN caused by sludge buildup, contaminants, foreign objects; improper amount or type of fluids, lubricants, coolants or refrigerants; or lack of required maintenance as set forth in Section 8, "Your Responsibilities for Service and Maintenance ."CNAN regrets that [redacted] is dissatisfied with his claim adjudication, but emphasizes that all procedures and contractual duties were performed to the highest standards.Please do not hesitate to contact our offices via telephone at [redacted] or via email at [redacted] .Sincerely, [redacted]

March 1, 2016Although I fully understand the response as it relates to my repairs anc contract, I believe CNA needs to be flexible hereEvidently, CNA had a new service writer handling this transaction and he was unaware of all the hoops he had to jump through in order to reach a completionI do not believe two wrongs make a right and CNA should consider paying the dealership at least for the parts utilized on the carThe repairs were completed and confirmed by another Ford DealerI, the owner, originally viewed the leaks on my garage floor and that was the total reason to have the car servicedI was inconvenienced in many ways as a customer, both by Mitchell/Selig Ford and CNAThis is not the first time I have had problems getting reimbursement for rental vehiclesAs a customer that bought an extended contract in good faith from Crowley Ford in Plainville, Connecticut, I reasonably expected that I would be reasonably compensated for repairs and rentalsI am not responsible for the dealer's actions in this case, therefore, I should be reimbursed for the Enterprise rental as I was told by several CNA Reps when the car was at Mitchell/Selig Ford in Windsor, CTIt is my recommendation that all parties here suffer due to a mistake of a service writer that was grossly inexperienced in the processing of a warranty claimQuite possibly, CNA can find it in the spirit of good customer relations to make a reimbursement of some type hereThis is a sizeable bill for Mitchell/Selig to sustain and for a working person as myself, the rental money is nothing to sneeze at either.Please consider some type of reimbursement despite the poor handling by the inexperienced service writer Sincerely, [redacted] C [redacted]

aaccording to my insurance company geico as long as there was a cause of loss letter written from my insurance company with all the nessasary information in detail regarding the incident no police report was requiredWhich was sent in emails numerous timesLike I
said in previous statements I feel as if Laura Kirk had a problem with me and I feel as if she didnt want to except all my information regarding this accidentI also feel if you pay extra for this service it should be covered regardless

Please see attached response. Re: Complaint No*** Contract Holder:*** ***Dear Dispute Resolution Consultant:Thank you for the opportunity to reply to the above referenced complaint.Ms*** has expressed dissatisfaction with CNA NationalWarranty
Corporation's ("CNAN") administration of the claim made under the Z Series Vehicle ServiceContract, Contract No*** ***("Contract"), on March 20, 2017.More specifically, Ms*** is requesting that CNAN reconsider the determination it made on his claim under the Contractand authorize the repair of the seat belt sensor.CNAN has determined that Ms*** claim was processed correctlyunder the terms and conditions of Ms*** contractSectionNon-Covered Parts and Services,states:YOU are responsible for the cost of replacing,repairing or adjustingcertain non-covered partsNon-covered parts and non-covered services are listed below...NON-COVERED PARTSThis Contractdoes not cover and WE will not pay for: Seat beltassembly, airbag systemand sensorsWe regret that Ms*** is dissatisfied with the determination of the March 20, claim, but assert that all procedures and contractual duties were performedto the highest standardsIf you have any questions, please contact me at ***

Re: Complaint #*** Dear Dispute Resolution Consultant: Thank you for the opportunity to reply to the above-referenced complaint*** *** has expressed dissatisfaction with CNA National Warranty Corporation’s (“CNAN”) processing of a claim made under a GAP Waiver Addendum After speaking directly with Ms*** via phone, it was discovered that Ms*** had not yet initiated her claim with CNANWe immediately put Ms*** in contact with the appropriate CNAN employees to facilitate the initiation and processing of her GAP WaiverMs***’s claim has been initiated (Claim No***) and will be processed once all remaining required documents have been received We believe this addresses Ms***’s concerns at this time, and should she or you have any questions, please contact me at *** or ###-###-#### Sincerely, Jessica H*** Compliance Attorney

Via Electronic Delivery Revdex.com North 12th Street Phoenix, Arizona Re: Complaint #*** Dear Dispute Resolution Consultant: Thank you for the opportunity to reply to the above-referenced
complaint*** *** has expressed dissatisfaction with CNA National Warranty Corporation’s (“CNAN”) processing of a claim made under a GAP Waiver Addendum Unfortunately, the personal information provided by Ms*** has proved insufficient to be able to locate any record of her contract or claim, and the account number she provided does not exist in our systemsWe would like the opportunity to investigate Ms***’s claim further, and have attempted to reach Ms*** directly for the additional informationAs of the date of this response, CNAN has not received a return call In order to properly locate Ms***’s file we need either her GAP Waiver contract number or the VIN number of the associated vehicleOnce received, CNAN will investigate the matter furtherMs*** is welcome to contact us directly to provide that information, either by telephone at ###-###-#### or via email at *** We apologize for any inconvenience this may cause and if you, or Ms***, have any questions or concerns, you may also contact me at the number listed above Sincerely, Jessica H*** Compliance Attorney

Thank you for the opportunity to reply to the above-referenced complaint. *** *** has expressed dissatisfaction with CNA National Warranty Corporation’s (“CNAN”) administration of *** *** claim made under the Preferred Tire Care + Plus Contract (***)(“PTC”) on
August 25, More specifically, *** *** is requesting that CNAN reconsider the determination it made on his claim under the PTC and authorize payment for the replacement of the wheelFor the reasons below, CNAN has determined that *** *** claim was processed correctly under the terms of the PTC and no additional payments will be made.On August 25, CNAN received a call from a dealer repair shop serving *** *** vehicleThe shop indicated that the left front wheel was bent on the outer lip, but there was no air leaking from the tireBy the terms of the contract, CNAN authorized the cost for repair to put towards the replacement, as the wheel was still allowing the tire to seal. In Section of *** *** PTC, the terms clearly state when only a repair is authorized for a wheel.Section Your Coverage.PREFERRED TIRE CARE “ WE will pay the COSTS to repair or replace the original equipment or like replacement tires and/or wheels of YOUR VEHICLE that fail due to contact with a ROAD HAZARD Wheels are eligible for replacement only if the damage from contact with a ROAD HAZARD will not allow the tire to seal ” (emphasis added).On August 25, CNAN authorized payment for the repair that the contract provides forIn addition, as a courtesy, CNAN authorized that payment to alternatively be used towards the replacement of the wheel*** *** refused the claim paymentCNAN’s authorization of $remains in place and available to *** ***CNAN apologizes that *** *** is not completely satisfied with the outcome, but if he, or you, have any additional questions please do not hesitate to contact me at ###-###-#### or ***

what CNA is failing to disclose , is that this engine seizure occurred while I was coming home from workWhat they also failed to discloseIs that after inspection of the bike and the Bodywork was removed off the frontThere was fluid leaking from the bottom of the radiator buy the drain petcockThis is where all the fluid was leaking from that night while I was riding homeI also explained the after the accident when the motor seized, the motorcycle was laying on its side and leaking fluid out of the radiatorAlso I tried to explain to them, that none of my indicator lights came on that night to let me know that there was an overheating problemIf I had known there was a problem I would have stopped on the side of the road I had coverage for Towing and a cell phone with me that night Right there that faulty gauge is responsible for everything that happened afterwardsThey claim that there is rust on the water pump period after the accident the bike was sitting for months with no fluid in the cooling system which is why the rust is thereAs for the throttle linkageYes I did install that for one reason onlyI had already had a throttle cable break on me and was left stranded on the side of the roadThat little clip was an emergency backup that I can hook a cable to in the event that my primary cable brokeAnd this has absolutely nothing to do with what happened to the engineThis is just a company that does not want to pay out on a warranty due to the high cost

November 19, 2015Revdex.com*** *** *** ***
*** *** ***
*** *** ***Dear
Dispute Resolution Consultant:*** *** has expressed dissatisfaction
with CNA National Warranty Corporation’s (“CNAN”) customer
serviceMore
specifically, Mr*** is requesting CNAN provide customer service training
to handle issues between customers and repair shops as well as requests that
CNAN facilitate reimbursement for his rental car due to a faulty repair done by
the repair facility of his choiceAlthough CNAN understands Mr***’s
frustration, CNAN asserts that all of Mr***’s customer service concerns
were addressed and CNAN has acted in accordance with the terms of Mr
***’s Vehicle Service Contract *** *** On November 12, 2015, Mr*** called CNAN
and explained to a claims representative that he was looking to find some
information on the repair records for his vehicleThe claims representative explained
that the repair facility, which performed the repairs, should have all the
information that Mr*** is requestingMr*** responded that the
repair facility is refusing to provide him that information, which was why he
is calling CNANThe claims representative then went through several of the
repair records with Mr***, but stopped short of providing all the dates
of with the specific repair shop due to time constraintsMr*** then
requested to speak to a supervisor, and the claims representative explained that
he had eight, which is an accurate description of the amount of claims
supervisors at CNANMr*** was then provided one of eight extensions
belonging to CNAN claim supervisors, to which he called shortly after following
call with the claims representativeWhen speaking with the claims supervisor, Mr
*** expressed frustration with the previous phone conversation, and
requested again the information regarding his previous repair records that the
shop refused to provide himThe claims supervisor provided Mr*** with
all the information he requested and explained that he would review the earlier
phone conversation that caused the frustration, and he would call Mr***
backAfter review of the phone call between Mr***
and the claims representative, the claims supervisor called Mr*** back
The claims supervisor apologized for the claims representative not providing
him all the information requested and said that the issue would be addressed internally
and directly with the claims representativeMr*** was not satisfied
with the response of the CNAN claims supervisor and again expressed his
frustration with the representative and the situation regarding his vehicle. Mr*** asked the claims supervisor what
his options are, and the claims supervisor explained a few viable options,
which Mr*** did not find satisfactoryWhile CNAN understands Mr***’s
frustration with his current issue, CNAN is the administrator of the VSC and
does not assume liability for faulty repairsCNAN does not require that
contract holders bring their vehicle into specific repair facilities, but
rather only require that such facilities are licensedMr***, at his own
option, chose to bring his vehicle into the repair facility in questionCNAN is
not responsible for the botched repair performed by the repair facility, nor is
CNAN responsible for the rental car charges incurred in conjunction with that
repair, outside the rental coverage provided to Mr*** in September of
2014, under the terms of the contract, which CNAN actually extended three (3)
days past the coverage due to repair delay that was not the fault of Mr
***CNAN has provided Mr*** with appropriate and adequate coverage
for all claims under the terms of the VSCCNAN has provided Mr*** with
all information he has requested at this point, and takes customer service very
seriously and assures that any customer service issue that arises is handled in
a prompt and appropriate manner. We regret that Mr*** was
dissatisfied with CNAN’s management of his contract, but asserts that any issue
with customer service in regard to this claim has been addressed internally and
we apologize again for any inconvenience this may have causedAny and all
other procedures and contractual duties in regards to Mr***’s claims
were handled properly and in accordance with the terms of the VSCIf you
have any questions, please contact me at *** ** ** *** *** *** ***
Sincerely,
*** ***

It was not possible for us to operate the vehicle once there was something wrong with regular operations It literally stopped being driveable There was no way possible for us to drive it! We believe CNA is doing all it can to stonewall us to not pay for the operable repairs
We did not buy this vehicle expecting to, after two months, have to have a new engine We obviously would not have bought it, and we certainly would not have purchased a warranty with a company that has had nothing but complaints All we desire is for them to do the right thing There is no way their inspector could make such a finding that it was driven after it was damaged We believe the warranty company is making excuses to adapt to policies under their stated warranty and do not want to fix the vehicle What are we supposed to do with an undriveable vehicle?? You have stuck us for over months now without a vehicle You really do not care and do not want to satisfy customers

I have the original form that was filled out when I purchased the vehicle A woman named mellissa called and left a message last week and I returned her phone call She stated that she needed additional information and I provided everything that she asked for If I can have a fax number I will fax over the form for the gap insurance that I purchased and anything else needed to resolve this matter

Re: Complaint #*** Dear Dispute Resolution Consultant: Thank you for the opportunity to reply to the above-referenced complaintAna ***-*** has expressed dissatisfaction with CNA National Warranty
Corporation’s (“CNAN”) determination of the claim made under the GAP Waiver (***) After receipt of the above-referenced complaint and review of the claims file, CNA National Warranty reached out directly to Ms***-***CNAN is providing Ms***-*** with an additional authorization of waiver on her loan in the requested amount of $344.58. CNAN is committed to providing excellent customer service and we believe this addresses all Ms***-***s concernsIf you have any additional questions please contact me at (480) 941-or *** Sincerely, Jessica H*** Compliance Attorney

Dear Dispute Resolution Consultant: CNA National Warranty Corporation (“CNAN”) appreciates the opportunity to respond to the above referenced ComplaintCNAN has looked into the concerns raised by Frank Fortner (“Customer”) regarding denial of coverage of the Customer’s damaged wheel under
Extended Service Plan (“ESP”) #*** *** Coverage was initially denied because the damage was not due to a “road hazard”, as defined in the ESPHowever, in its continued dedication to provide excellent customer service, upon receipt of the paid invoice, CNAN will authorize reimbursement of the wheel repair as if it were covered under the ESP If you have any questions, please contact me at *** Sincerely, Kathy J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10952500, and find that this resolution would be satisfactory to me I truly hope CNA improves its customer service issues - for a Customer Service Repto be passive-aggressive is not needed, especially after i-(a customer) had explained my issues why I needed the information!
Best,
*** ***