Hester Realty

Ms. [redacted] brought her car back upon our request.  We did all of the repairs that Ms. [redacted]     said that hadn't been done.  We were rushed to get it done before she left to Florida on     June the 22nd, 2016.  At that time, we had understood that...

she needed the car on     June 23rd, 2016, 2 days earlier then we had it scheduled to go out. At that time,     we stopped the paint stage of the car and she took the car to Florida in gray primer.  When she     got back the following week, she brought the car back for us to finish.  Again, we were     rushed to get it done.  All of these problems could have been avoided had Ms. [redacted] had rental     on her insurance policy.  She was having to borrow transportation at the time of the repairs     because that we had the she did not have a 2nd car.  It seems that this was the more of the     problem.  A job of this magnitude, a hail job takes up to 30 days which is the norm and     that is what the insurance companies are allowing for the rental.  The rental is also approved     for that length of time.  Ms. [redacted] picked up her vehicle last Wednesday, July the 20th, 2016.     At this time, her and her  husband went over the repairs allowed by the insurance and said that     they were satisfied with the work done.  Ms. [redacted] didn't mention it, but we also did not     charge her the $500.00 deductable.       Thank you.  
  [redacted]   JC'S Automotvie & Collision   [redacted]   San Antonio, Texas  78223     **  [redacted]