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Hewatt Roofing

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Hewatt Roofing Reviews (3)

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did buy the unit elsewhere and my husband who is a contractor installed it...Not your ex employee!!  I don't know why you would even think that because it is not true. It was installed in April of last year. I did not call and ask for a warranty compressor. I looked to see who was the dealer for this unit and it was your business so I call to see if you could check out because it had stopped working. [redacted] came out and fixed a wire inside and heat was working then told us compressor sounded funny and should replace under warranty and would not cost us anything. I was given an invoice saying labor only $980. [redacted] did say if I wanted heat because I did not know what to do with the snow coming. I was not demanding and nasty and never would be. [redacted] came on the phone and was very nice saying she understood because of what I was told and to keep warm and safe through the storm and she would call back Monday with an adjustment. I even told her I understood to and was willing to pay some and was not asking for all to be taken off.  Same day the heat went off again just like before so it was not fixed. Your tech could not even get back out there because of the snow. When he did the following Monday he knew exactly what the problem was... the transformer which we paid for.  I left message after message for you and [redacted] but neither would call me back. You seem to be mad because you thought I paid one of your employees on the side to install this unit which is absolutely not true and I can prove it! I'm still confused why you would say that! So I'm not the one being nasty, unethical and shady! 
Regards,
[redacted]

Hello,In response to the letter we can send a check if that will satisfy the complaint.  Let us know or call the office [redacted] and we can send it out today.  Thank you.

[redacted] stated they would call and pay by credit card.

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Address: 8342 W Main St, Parker, Colorado, United States, 49009-9237

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