After months of ownership of his Fiat, Mr [redacted] came back stating that he thought he needed a discount because he saw new Fiats selling for less than he bought his car for We told him that we could not refund his money, and that the sale of his vehicle was final He then returned a few days later stating that the vehicle had been repainted The carfax that we provided him showed no prior damage to the vehicle, and we told him that we could not do anything about his suspicion that the vehicle was damaged We told him that we had fully inspected the vehicle, and that there was no structural or frame damage to the vehicle when we sold it to him A few days later he returned with an estimate from another repair shop showing what it would cost to have something repaired on the vehicle, and we told him that we would not reimburse him for the repair that he thought the vehicle needed (it was cosmetic) The last time he came in, just weeks ago, he accused us of selling him a model and not a model, to which we printed the carfax and showed him that it was a We also showed him on his own title that he brought in that it was a His son and two daughters were here as well that day, and they confirmed that it was a model We provided him with our business office phone number (###-###-####) so that he could talk with our General Counsel, [redacted] , if he had any further matters he wished to discuss At this point, we consider this matter closed [redacted] General Manager North County Kia ###-###-####
After months of ownership of his Fiat, Mr [redacted] came back stating that he thought he needed a discount because he saw new Fiats selling for less than he bought his car for We told him that we could not refund his money, and that the sale of his vehicle was final He then returned a few days later stating that the vehicle had been repainted The carfax that we provided him showed no prior damage to the vehicle, and we told him that we could not do anything about his suspicion that the vehicle was damaged We told him that we had fully inspected the vehicle, and that there was no structural or frame damage to the vehicle when we sold it to him A few days later he returned with an estimate from another repair shop showing what it would cost to have something repaired on the vehicle, and we told him that we would not reimburse him for the repair that he thought the vehicle needed (it was cosmetic) The last time he came in, just weeks ago, he accused us of selling him a model and not a model, to which we printed the carfax and showed him that it was a We also showed him on his own title that he brought in that it was a His son and two daughters were here as well that day, and they confirmed that it was a model We provided him with our business office phone number (###-###-####) so that he could talk with our General Counsel, [redacted] , if he had any further matters he wished to discuss At this point, we consider this matter closed [redacted] General Manager North County Kia ###-###-####