Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I disagree with Mr*** firstly because I have been the owner of the Fiat for a month and three weeks not two monthsSecondly I did not go back because I thought that there were Fiats at a lower priceThe reason why I went to Kia dealer the first time was because I noticed that the car had been painted from one sideThis is my main concern*** and *** sold me the car and they said that the car was in good condition and that the paint was originalI believed them because they are the ones selling the carAccording to Mr*** "We told him that we had fully inspected the vehicle, and that there was no structural or frame damage to the vehicle when we sold it to him." If they inspected the vehicle how come they did not see that the car from one side had been paintedI thought that the car was because I read my pink slip without my reading glasses but I did apologize to them and told them that is was my mistakeOn November the 8th I went again with my wife, daughter, and son-in-law to try to resolve the situation but I was unsuccessfulMr*** said that we needed to talk to his lawyer and he gave me the numberHe wrote it down on the back of his business card but when I called it was the wrong numberHe gave me the wrong numberThis is the number he gave me ###-###-#### and I have provesIf I would have known that the car had been painted I would not have bought itThey lied to me and it was advertisementI hope we can resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Like I said before, the main reason for my complain is that the car had been painted from one side. Before purchasing the car at Kia dealer I asked the sales person If the car had been painted and their respond was "NO it is the original paint" and that the car was if good condition. Mr. [redacted] said that the car was fully inspected and that there was no structural or frame damaged when it was sold to me. After a month of owing the car I went to wash it and I noticed that the car had been painted and I immediately went to kia dealer and they sent me to service department and I spoke to [redacted] and he called Mr.[redacted] (manager) and Mr. [redacted] arrived and inspected the car and said that it was possible that the car was hit. They lied to me about the statues of the car. I don't think they inspected the car before selling it to me. I went to Toyota of Escondido Collision Center for a second opinion. They found out that the car from one side had been painted and they said that the person that fixed the car did a bad job. They gave me an estimate, so they can remove parts from the car to see what kind of accident the car was involved. I also attached two forms from the estimate. they are charging $319.I bought the car from my saving that I had been saving for year. I will like to get my money back so I can buy a good car. I also attached some pictures so you can see them they are circled in red, is where the damaged is and some parts of the car where the car has been painted are out of alignment.
After 2 months of ownership of his Fiat, Mr. [redacted] came back stating that he thought he needed a discount because he saw new Fiats selling for less than he bought his car for. We told him that we could not refund his money, and that the sale of his vehicle was final. He then returned a...
few days later stating that the vehicle had been repainted. The carfax that we provided him showed no prior damage to the vehicle, and we told him that we could not do anything about his suspicion that the vehicle was damaged. We told him that we had fully inspected the vehicle, and that there was no structural or frame damage to the vehicle when we sold it to him. A few days later he returned with an estimate from another repair shop showing what it would cost to have something repaired on the vehicle, and we told him that we would not reimburse him for the repair that he thought the vehicle needed (it was cosmetic). The last time he came in, just 2 weeks ago, he accused us of selling him a 2012 model and not a 2013 model, to which we printed the carfax and showed him that it was a 2013. We also showed him on his own title that he brought in that it was a 2013. His son and two daughters were here as well that day, and they confirmed that it was a 2013 model.
We provided him with our business office phone number (###-###-####) so that he could talk with our General Counsel, [redacted], if he had any further matters he wished to discuss.
At this point, we consider this matter closed.
[redacted]
General Manager
North County Kia
###-###-####
I believe we have already responded to this complaint. The only remaining issue was that we were accused of giving the wrong phone number to our legal department. The number he was given was ###-###-####. That is the number to North County Ford, which is where our General Counsel offices. It's possible he thought he got the wrong number since it goes through another dealership. Other than that, I believe I have addressed all of the concerns. Please don't hesitate to call if you have any more questions. ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I disagree with Mr*** firstly because I have been the owner of the Fiat for a month and three weeks not two monthsSecondly I did not go back because I thought that there were Fiats at a lower priceThe reason why I went to Kia dealer the first time was because I noticed that the car had been painted from one sideThis is my main concern*** and *** sold me the car and they said that the car was in good condition and that the paint was originalI believed them because they are the ones selling the carAccording to Mr*** "We told him that we had fully inspected the vehicle, and that there was no structural or frame damage to the vehicle when we sold it to him." If they inspected the vehicle how come they did not see that the car from one side had been paintedI thought that the car was because I read my pink slip without my reading glasses but I did apologize to them and told them that is was my mistakeOn November the 8th I went again with my wife, daughter, and son-in-law to try to resolve the situation but I was unsuccessfulMr*** said that we needed to talk to his lawyer and he gave me the numberHe wrote it down on the back of his business card but when I called it was the wrong numberHe gave me the wrong numberThis is the number he gave me ###-###-#### and I have provesIf I would have known that the car had been painted I would not have bought itThey lied to me and it was advertisementI hope we can resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Like I said before, the main reason for my complain is that the car had been painted from one side. Before purchasing the car at Kia dealer I asked the sales person If the car had been painted and their respond was "NO it is the original paint" and that the car was if good condition. Mr. [redacted] said that the car was fully inspected and that there was no structural or frame damaged when it was sold to me. After a month of owing the car I went to wash it and I noticed that the car had been painted and I immediately went to kia dealer and they sent me to service department and I spoke to [redacted] and he called Mr.[redacted] (manager) and Mr. [redacted] arrived and inspected the car and said that it was possible that the car was hit. They lied to me about the statues of the car. I don't think they inspected the car before selling it to me. I went to Toyota of Escondido Collision Center for a second opinion. They found out that the car from one side had been painted and they said that the person that fixed the car did a bad job. They gave me an estimate, so they can remove parts from the car to see what kind of accident the car was involved. I also attached two forms from the estimate. they are charging $319.I bought the car from my saving that I had been saving for year. I will like to get my money back so I can buy a good car. I also attached some pictures so you can see them they are circled in red, is where the damaged is and some parts of the car where the car has been painted are out of alignment.
After 2 months of ownership of his Fiat, Mr. [redacted] came back stating that he thought he needed a discount because he saw new Fiats selling for less than he bought his car for. We told him that we could not refund his money, and that the sale of his vehicle was final. He then returned a...
few days later stating that the vehicle had been repainted. The carfax that we provided him showed no prior damage to the vehicle, and we told him that we could not do anything about his suspicion that the vehicle was damaged. We told him that we had fully inspected the vehicle, and that there was no structural or frame damage to the vehicle when we sold it to him. A few days later he returned with an estimate from another repair shop showing what it would cost to have something repaired on the vehicle, and we told him that we would not reimburse him for the repair that he thought the vehicle needed (it was cosmetic). The last time he came in, just 2 weeks ago, he accused us of selling him a 2012 model and not a 2013 model, to which we printed the carfax and showed him that it was a 2013. We also showed him on his own title that he brought in that it was a 2013. His son and two daughters were here as well that day, and they confirmed that it was a 2013 model.
We provided him with our business office phone number (###-###-####) so that he could talk with our General Counsel, [redacted], if he had any further matters he wished to discuss.
At this point, we consider this matter closed.
[redacted]
General Manager
North County Kia
###-###-####
I believe we have already responded to this complaint. The only remaining issue was that we were accused of giving the wrong phone number to our legal department. The number he was given was ###-###-####. That is the number to North County Ford, which is where our General Counsel offices. It's possible he thought he got the wrong number since it goes through another dealership. Other than that, I believe I have addressed all of the concerns. Please don't hesitate to call if you have any more questions. ###-###-####