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Hews Body Company, Inc.

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Hews Body Company, Inc. Reviews (2)

To whom it may concern:The Hews Company appreciates the opportunity to respond to the customer complaint #*** that you brought to our attention in January The Hews Company takes customer service very seriously and would like to present the extenuating circumstances surrounding this
particular incident.Beginning in October 2015, The Hews Company worked with our manufacturer and Mr*** to custom design a service body to his specificationsThis was a special order bodyAlthough Mr*** provided the Hews Company a down payment in mid-October, it was not until November 18, that he gave final approval via email confirming the orderThe order was then processed internally at the Hews Company and sent over to our manufacturer to be put into their production scheduleAt that point the 6-week time-frame was initiatedOn December 18th Mr*** called and expressed his interest in cancelling the orderWe contacted our manufacturer, who informed us we could not cancel the order, as the body was almost completed and ready to ship the following week.The Hews Company policy is that deposits for special bodies are not eligible for a refundIn this case, we have informed the customer that we would refund his deposit once we have sold the custom body that we have had to pay in fullThe cost of this custom body is approximately $7,We are actively promoting the sale of this custom body, but it has limited application.Please let me know if I can provide any additional information regarding this complaint.Best regards,Hews Company*** ** ***Administrative Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No the matter has not been resolved  Regards,
[redacted]

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