Hexir Games Wholesale

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I have mailed the package back on 8/29/Just waiting for refund at this point Regards, [redacted] ***

We have sent the return label to you last week, another one will be printed and emailed againIt will also be attached to this notice

Hello,We are sorry, we must have missed your email about wanting to return the itemWe offered to send you replacement pieces for the Elsa figure but did not receive a follemail to that oneThere are instructions on our website on how to return an item along with our mailing addressYou can send the item to:Hexir/ReturnOrder#***Cotter StLewis Center OH 43035Best Regards!

I am rejecting this response because: I would like Hexir to provide a return shipping label for me to send the package backI don't feel that I should be on the hook for paying for return shipping when the product arrived broken and the parts not in their original packaged state.Regards, [redacted] ***

We have offered you a refund each time we have responded to your messages, each time you ignored our offerA refund will be issued and the order cancelledHave a happy holiday!

I am rejecting this response because: I did not want the refund that was FORCED on me without consent What I wanted was the product advertised as IN STOCK The business changed the status to pre-order AFTER my complaint was issued The business never actually had the product and refused to answer the many voice mails I left on a phone service that they leave on voicemail only AT ALL TIMES during business hours I will reiterate that I wanted the product and paid extra for expedited shipping only to have the business force an unwanted refund

The reason that this POP figure was not shipped was not only because of the price but also because we currently do not have the figure in stockThis item has been discontinued by the manufacturer and while we would love to ship this figure to the customer at the price she would like to pay,
however, we cannot send an item that we currently do not have in our possessionPlease contact us through our support portal and we will be more than happy to offer a discount for any purchase as compensation for our error in listing an item that we do not have

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

We have sent the return label to you last week, another one will be printed and emailed again. It will also be attached to this notice.

Hello,We are sorry, we must have missed your email about wanting to return the item. We offered to send you replacement pieces for the Elsa figure but did not receive a follow-up email to that one. There are instructions on our website on how to return an item along with our mailing address. You can...

send the item to:Hexir/ReturnOrder#[redacted]9022 Cotter StLewis Center OH 43035Best Regards!

I am rejecting this response because: I would like Hexir to provide a return shipping label for me to send the package back. I don't feel that I should be on the hook for paying for return shipping when the product arrived broken and the parts not in their original packaged state.Regards,
[redacted]

I am rejecting this response because: I did not want the refund that was FORCED on me without consent.  What I wanted...

was the product advertised as IN STOCK.  The business changed the status to pre-order AFTER my complaint was issued.  The business never actually had the product and refused to answer the many voice mails I left on a phone service that they leave on voicemail only AT ALL TIMES during business hours.  I will reiterate that I wanted the product and paid extra for expedited shipping only to have the business force an unwanted refund.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I have mailed the package back on 8/29/17. Just waiting for refund at this point.
Regards,
[redacted]

We have offered you a refund each time we have responded to your messages, each time you ignored our offer. A refund will be issued and the order cancelled. Have a happy holiday!