I have contatced Heysusa numerous times upon the first use of their product my suitcase has a hug crack leaving my valuables exposed during travels. I have a warranty for the next 7 years I have sent them the reciept, photos of the cracked suitcase all the information they have requested and then no one gets back to me. I believe it is unfair to purchase a product for $152.99plus and then only use it once I thought they had really great quality.Desired Settlement: I would like to have my suitcase fixed or more likely since I need it in another 4 weeks replaced.
Review: Good Afternoon,
I have contatced Heysusa numerous times upon the first use of their product my suitcase has a hug crack leaving my valuables exposed during travels. I have a warranty for the next 7 years I have sent them the reciept, photos of the cracked suitcase all the information they have requested and then no one gets back to me. I believe it is unfair to purchase a product for $152.99plus and then only use it once I thought they had really great quality.Desired Settlement: I would like to have my suitcase fixed or more likely since I need it in another 4 weeks replaced.