HeyTutor Reviews (%countItem)
HeyTutor Rating
Address: 8939 S. Sepulveda Blvd. Suite 102, Los Angeles, California, United States, 90045
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As per a conversation with a sales representative if I booked 15 hours and did not use them I would get a refund. They will not refund me any money
Per a conversation with a sales person on the phone I was promised that if I booked 15 hours and did not used them I would get a refund. I tried to get a refund and they would not provide a refund. They keep saying that it is not their policy. I asked the supervisor to speak with the sales person who told me that I could cancel but her answer was not she no longer works there.
I should get a refund for the unused hours
This client purchased a package of tutoring hours on March 22, 2020. We matched him with his first tutor on the same day, March 22, 2020 and they met for 2 hours and 45 minutes. This client stated that he no longer needed the remaining 12 hours and 15 minutes of service because he is back in school. The client stated that he was not dissatisfied with his tutor, and gave the tutor a positive review. This client has now made threats of retracting his positive review so that he may be refunded. We have a simple 2-tutor policy that any client can abide by. This client has made us aware that he plans to abuse the policy and negatively review any other tutor he works with. His hours were and still are available to use at any time and he may request a new tutor or change of study at any time. We will be closely monitoring this clients conduct in the meantime. We consider this matter resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not threatened to abuse the policy. What I said was that I would not review the tutor negatively EVEN IF they were not great but I would tell the TRUTH about the company. Why wasnt my complaint answered? The sales person told me that I could cancel at any time. Also, when I originally booked the hours I knew that I would start school right within two weeks. The sales person assured me that I could cancel at any time. This manager is a terrible business person. That is exactly what she did to me on the phone Beat around the bush and never entertained my real concern. I would never negatively review a tutor. I gave him a very good review because he was a great person, understanding and caring. He did not have all the answers. Yes, I will used my money and yes I will review with the truth. This manager is petty.
The company refuses to refund my money for a service that is not able to be provided because of the required nationwide social distancing.
I purchased 10 hours of tutoring in early March and I was unable to use the hours because of the mandatory social distancing that was put in place in New York. My first phone call to HeyTutor regarding my refund did not end in a solution. They said their policy was that all tutoring would be done via online sessions. I was not in favor of that alternative because I specifically purchased in-person tutoring hours. I have spent a significant amount of time learning online and it does not work for me personally. The company told me that refunds are dealt with on a "case by case basis" and that they would get back to me to see if my issue could be resolved. This was on 4/8/20 and I have called 6 times since then looking to speak to the person I originally spoke with from the billing department. I have not had any luck reaching the person because(according to the receptionist who answers my calls) the individual is "not in the office" at all hours of the day. I am being purposely ignored because HeyTutor does not want to address the fact that they are taking advantage of me during this crisis. At no time during the purchase of these tutoring hours (which I purchased over the phone) did the company mention that there was a no refund policy. They have a refund policy but are acting immorally by refusing to take my calls on the matter.
A full refund of the $900 that I paid on 3/4/20.
This client purchased a package of tutoring hours on March 4, 2020. We matched him with an in-person tutor on March 9, 2020. This client did not meet with his tutor and notified us one month later on April 6, 2020, that he changed his preference and will not be working with an in-person tutor due to COVID-19. We offered to connect this client with an online tutor in the meantime but he refused. We have been in contact with this client and have been willing to work with him. We came to an agreement with this client on April 16, 2020 but the client has since pursued further action. This clients hours are available to use at any time and they may request a new tutor or change of study at any time. We have been and are still willing to work with this client. We consider this matter resolved.
Failed to refund money after failed attempt to pair me with expert tutor same-day, despite having 100% money back guarantee.
I setup tutoring services March 3,2020 to learn how to run SQL /SSRS reports for work. I explicitly told the young lady that I needed to pair with a tutor the same night, otherwise I would not need the service. In addition, I informed her that I would not be home until 7PM eastern, and if that was a problem for the tutor then it would not work out. She informed me that it wasn't a problem and they could have someone paired with me that night. I asked her was she sure repeatedly, to which she stated yes. She told me that someone would reach out shortly for more information (1pm my lunch break) and I told her I was still at work so I could not answer any emails or calls until I get home which was around 7pm. I get a call from a random number who texts me hours later stating that they were the tutor and what computer software and coding class I was in. This was odd because I told them repeatedly it was for work, and it was a unique software, so I wanted to make sure the tutor knew about it so I wouldn't be wasting my or his/her time. By this time it was way too late In the night and 3 hours would have went past midnight. The tutor text me the next day asking me to send my syllabus, even though I told the coordinator it wasn't for a class. I called for a refund the next day and received no response. Over two weeks I was playing phone tag with this company, and they kept beating around the bush stating they needed to review the story more and someone would reach back. It took almost three weeks for someone to reach out, even though every time they promised 24-48 hours for a response. I was told that I may only qualify for a partial refund based on my story. This was despite being told "We offer a 100% money back guarantee policy. You will not be charged unless you are FULLY SATISFIED with your tutor. You choose the time and place - our tutors will accommodate you." This is what their invoice states as well even though I was charged before they even found a tutor. About two weeks later, I finally get a call stating I am not receiving any refund and I can reschedule my service. I informed the lady that the only reason why I bought the package, was because I needed to learn the content that night. The tutor did reach out the next day but that was already too late because as I stated numerous times, I needed to learn everything to create a report that night. I never met any tutor and request a full refund as I was told on the phone there is a money back guarantee/ I would be matched that night. There is 0 transparency, company is deceitful, and no empathy, as they try to scam people out of their hard earned money. It's pathetic and unfair if you're going to offer I refunds then state that explicitly so it's clear. Don't say you refund and then try to have technicalities in your vague statements. Either be explicit or don't advertise refunds so there is no confusion/ upset customers.
I request a full 240 dollar refund.
This client purchased a package of tutoring hours on March 4, 2020. We matched him with his first tutor on the same day, March 4, 2020. This client has refused to meet with his tutor stating that the tutor emailed too late. Despite offering to connect This client with another tutor, he has refused. His hours are available at any time to use and he may request a new tutor or change of study at any time. We consider this matter resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
Response from the business is not accepted nor resolved. I was informed that services would be received the same day with money back guarantee. As stated in my previous response, services were needed for that specific night (3/4/2020). Service was only purchased to be used that night. As that was the agreement which was explicitly stated to the phone rep, I have no further need nor do I wish to hire another tutor for any other services. As I will reiterate once again, services were needed that night to run reports for work, which I clearly couldn't do. I only purchased as I was told my request would be honored that night. If I was told that day that it could not have been completed then I would have refused to proceed with payment. Additionally, I called a day prior and a rep stated that it would take 2-3 days to find tutor. Someone reached out to me the next day and told me it could be done same day, which clearly it wasn't or I would not be here typing today. Company is dishonest and trying to benefit on monetary gains, for services I no longer have a need for.
Document Attached***
Tutor clearly contacting new the next day March 5,2020. After I stated I needed a tutor March 4,2020
Document Attached***
Tutor clearly contacting me March 5,2020, after I stressed to company that I needed March 4,2020. Their lack of integrity shows due to sheer number of complaints.
the manager, essentially ripped me off *** Signed up for GRE tutoring. The tutor assigned fail to show up three times.
Marcos, the manager, essentially ripped me off *** Signed up for GRE tutoring. The tutor assigned fail to show up, three times. That was a sufficient reason to request a refund. After significant run around, was told would have to try a second tutor before a refund would even be considered. Second tutor also failed to show up and made up story for Marcos to get paid. Given the experience with the first tutor and the runaround, I had no further desire to use this company. Marcos claims trying a second tutor was the company policy. This company policy is not written anywhere that is easy to find. It is deceptively buried. Nor was it disclosed in any conversation. This was a horrible experience. After weeks, I received a partial refund. I intend to pursue legal action under the Massachusetts Unfair Business Practices Act to recover the balance.
Refund of
HeyTutors have failed to meet agreed upon service standards and have been negligent in communication by ignoring my emails/calls as I seek resolution.
Please review attached document. Thank you.
I paid the company a total of $*** which would cover tutoring services for at $70.00 an hour after much back and forth trying to find the right tutor I think I have used close to 10 credits. I would like to get my full money back as they had poor management of my customer profile from the start, and the tutors ( a total of three) were not equipped to teach me the high level materials I needed and or didn't have the teaching techniques to do it in a professional matter, as well as, the company failed to conduct the proper follow up and help me find a resolution despite of my multiple attempts to reach them.
contacted HeyTutor on Sept 29, 2018 for a GMAT tutor. She requested assistance with both quantitative and verbal sections of the test. She was matched with a tutor within 2 weeks of sign-up. The client had trouble coordinating a time with her first tutor, so we immediately re-matched her with an expert GMAT tutor (online, same day session). The client was not charged for this session, due to her dissatisfaction with her first tutor. She has subsequently met with her online tutor multiple times (a total of 3 meetings for 4 hours). The client was then re-matched with a second in-person tutor within a week of the rematch request. HeyTutor spoke with her new tutor after the first day an was told multiple lessons had been scheduled (they worked together for a total of 4 hours). HeyTutor followed up with the client via phone calls and emails on 10/19/18, 10/22/18, 11/06/2018, 11/19/2018, 11/21/2018. The client did not respond to any correspondence, however she continued to schedule lessons with her tutors.
One year later, on 11/21/2019 *** contacted HeyTutor for a full refund. We offered a compromise for a partial refund due to her complaint about dis-satisfaction, however she abruptly refused. We have tried to contact her multiple times since her request 2 months ago, but again, no response from the client. We would like to resolve this matter with *** as soon as possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
HeyTutor is not being honest about the timeline of when and how the tutoring services were provided to me. For example, from the date I contacted them (9/29) it took them close to a month to pair me with an in-person tutor (10/24) given that they failed to properly vet the initial match. In addition, my first tutor experience didn't fail because I had "trouble coordinating a time to meet with my tutor" -- it didn't work out because I was not comfortable meeting with the male tutor in his home which was located 55 minutes each way, from my home, even though I was promised meetings in a location convenient to me. From the start I have been over communicative with HT of my very real tutoring needs: GMAT expert, in-person tutoring (at a location of my choosing), female tutor, a fast match and no online tutoring. Yet, once they received my $*** payment they seem to find an excuse not to deliver on their promised services and instead lacked a consistent and accessible approach to communication.
The next two tutors that proceeded were not equipped to teach me the high level material I needed to succeed in my test. Sam lacked the high level knowledge and teaching skills. ***, the online tutor was difficult to connect with and was never able to provide me with a road map to support my studies, which I had requested time and time again. At the same time, the online sessions took twice as long to complete due to technical difficulties on her end, and more importantly she was discouraging when I didn't understand her explanations to a problem which to me seemed very unprofessional.
Finally, my last phone conversation with HT (12/5/18), which again I had to initiate and leave endless voicemails until I finally got a hold of Ashley, who is the manager in charge of my portfolio. I shared with her my overall dissatisfaction with regarding HT's services and the need for my money back or a significant portion given that I still had 20/30 credits remaining. She responded that the best they could do was return $400 of the $*** I paid them, which is three times less than my remaining balanced. Up to today, I have only used 10 credits out of my 30 original credits, at a rate of $70 per credit. I didn't accept, her condition since I thought that this was an over reach and unfair. Since this conversation, they have not reached back out, I have not received any emails, calls or any other form of communication.
At this point, I am willing to compromise and accept a refund of $***, which I believe is a fair amount as HT has failed to honor our agreement as outlined in the first paragraph. Also, HT completely disregarded my personal timeline, and as a result I was not able to meet my original test deadline (which I was forced to pay $250.00 to reschedule) and instead HT has made me waste much valuable time, energy and money.
Was told 2 times that I can get a refund for my first tutor and was billed 127$ for being with him for 15 minutes.
Payed for 10 hours of tutoring over the phone.
Was tutored for 15 with *** who smelt really bad,was aggressive, and painfully nervous on October 23 and I was for a refund on the same day.
Was just looking for a refund for everything.
The client purchased a package of tutoring hours on 10/19/2019. We matched him with his first tutor on 10/21/19. The client requested to be matched with a new tutor on 10/24/19, which we did on 10/31/2019, in accordance with our Terms of Service. Despite the client's personal and public attacks on his initial tutor, we were willing to continue working with him per our agreement. The client refused to meet with a second tutor, and was charged a cancellation fee as a result. Had he kept to our agreement, we could have worked with him about the time initially logged by his first tutor. With the exception of a cancellation fee, the client has been refunded the amount of his initial purchase and we consider this matter resolved.
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm happy
Hey Tutor charged me $850 for tutoring services in advance of finding me a tutor. They failed to find me a tutor and then refused to refund my money.
Hey Tutor charged me $850 for tutoring services in advance of finding me a tutor. They failed to find me a tutor and then refused to refund my money. Their invoice claims quote "We offer a 100% money back guarantee policy. You will not be charged unless you are FULLY SATISFIED with your tutor. You choose the time and place - our tutors will accommodate you."
I never met any tutor, they can't find one and yet they charged me and are refusing to refund my money. Again I never met or heard from any tutor.
Refund $850 for services not received
The consumer contacted us on September 2nd, 2019, requesting to be matched with an AutoCAD tutor. They purchased a package of tutoring hours up front, as all of our clients do, and was informed of this at the time of the sale. We called the consumer again the same day to offer more insight into the process of being matched with a tutor, and the consumer terminated the call. We moved forward contacting tutors on our platform who use AutoCAD in their work in order to arrange the tutoring she had purchased.
We learned that many AutoCAD tutors in her area were not able to hold sessions in her requested times between 9 AM and 12 PM on weekdays, as they work full time in addition to their tutoring with our clients. On September 5th, 2019 we contacted the consumer to see if an adjustment could be made to her availability to facilitate matching her with a tutor. She said that she could not make a change in her availability. We informed her that we would continue to reach out to arrange an in-person tutor in her area but it may take more time.
We continued outreach to our tutor network in order to arrange a tutor that fit the consumer's schedule and needs. On September 9th, 2019 the consumer contacted us and requested a full refund, citing that she was not informed about payment in advance. This is not the case, our sales team informs every client that they will be processing payment, and issues a receipt before beginning work on matching them with a tutor. We also contacted them on September 9th and September 10th about the need to discuss the refund with them. The consumer's husband contacted us on September 11th, stating that his wife directed him to handle the issue.
On September 12, we processed a full refund to the client before this review was made. The client's husband thanked us, and said he wished it had worked out better. It was a pleasant exchange, so we were surprised to receive notice of this review
(The consumer indicated he/she DID NOT accept the response from the business.)
We did receive our refund so grateful for that but our complaint still stands. Their company literature says "We offer a 100% money back guarantee policy. You will not be charged unless you are fully satisfied with your tutor". They did in fact charge us before ever finding a tutor and then refused to refund it when we requested to quit service so that was dishonest.
they also claim "You choose the time and place - our tutors will accommodate you". Again they were dishonest. They withheld the refund money claiming my times didn't work for them.
All in all they were a terrible company to work with. They should stand by their advertisement if they want to be seen as ethical.
This complaint is to HeyTutor being a scam. I had given my number to get in contact and now receive scam calls all the time.
When looking for a tutor HeyTutor comes up and seems legit, it asks for your name, number and email and then says someone will get in contact with you shortly. Someone had called me from MY state's area code, which is strange because this is suppose to be based in California. They call and they have these hourly packages and they're about $100 an hour.They want full payment upfront before you even get placed with a tutor. That was strange to me. After further investigating ALL their comment reviews are FAKE. I also now get several scam calls everyday.
I would like for them to lose my number and email informaton. And to overall be taken down. They aren't a real business.
We never share any private information we receive from potential clients - this is listed in our Privacy Policy as well as the Terms and Conditions on our website. We simply follow up 3 times throughout the week after anyone requests our services. This is a standard practice. We do this to provide the best customer service and open communication. Our client's privacy is of the utmost importance to us, as are their reviews.
I paid *** up front for the 20-hour package, but no one contact me LOCALLY to set up tutoring times. The company ignores when I call them.
On 31 May 2019, I signed up with HeyTutor & was told there were available tutors in my area. The next day, I didn't hear from anyone so I called to clarify the procedure. That evening I received a call around 7pm saying no one was available in my area & I'd receive a free online session the next day. That tutor did call the following day & we spoke for an hour because that's all that was allowed. Since then, I've received one email from HeyTutor checking to see how my "sessions are going." I replied reminding them that I need someone locally, but have not heard from them since. I've called leaving messages, emails, & no response. I called one of their local numbers today & was transferred back to their HQ's but still got no answer. My call was cut off as I was trying to leave a message. I tried calling back and the rep insisted that there is someone at the HQ's number, then transferred me again... STILL no answer.
Since the company promised me that there WAS someone in my area that could help me, then did not contact me until the last minute to tell me otherwise, now will not return my emails or phone calls to help me since then, I would like a full refund of the *** I paid them up front.
This client signed up with us on May 23, 2019. As discussed, we matched her with an online tutor the following day while we worked on her in-person match (as she in need of immediate assistance). We matched the client with an in-person tutor on June 7th. We followed up the same week to see how her sessions had been progressing.
The client called us back on June 14th, and informed us that she had not met with her tutor, and it was too late to get help for her particular course. At that time, they informed us that they would reach out to us in the fall for tutoring this coming semester. We hadn't heard anything in regards to a refund request from then until now, and we're currently following up with her to resolve this matter to her satisfaction.
Fraudulently advertising and charging for tutoring services that Hey Tutor cannot deliver service for.
On April 3, 2019 I called Hey Tutor and signed up for 10 tutoring sessions for my son's freshman accounting course to prepare for his final exam April 23rd. My son learns best with one on one tutoring, which was promised, and I was charged for the least number of sessions (ten) for $850.00, which I agreed upon. Seven days later, there still was no tutor scheduled and I was told that the reason for the lack of tutors was because it was "tax season". I asked for a refund, as they could not provide service and the "billing department" at Hey Tutor (***) said a refund could only be given if my son was unhappy with the 1st two tutors provided. They could not provide one tutor which I suspected would be for in perpetuity, hence, no refund. This is similar to another complaint from a defrauded customer reporting to your Revdex.com in March 2019. My complaint is similar to his.
I should receive a refund. This business is in the fraud business, I suspect Mastercard and Visa have lots of complaints nationwide. The company, I suspect wipes out social media complaints with an online service, so only the credit card companies know (or can discover) the true magnitude of this company's fraud. Most people from other states are not thinking they should report to Revdex.com of California.
We received this client's order for tutoring services on April 3rd, 2019. We began working to arrange a tutor from our network to meet with the client's child to assist with an accounting course. Typically, it takes 3-5 business days to arrange an in-person tutor. Our accounting tutors had full schedules due to tax season, but we were still on track to place the client with a tutor in their area. Additionally, we offered to arrange a free online tutor while the client awaited an in-person match. After 4 business days, the client contacted us and informed us that he had filed a dispute through his credit card company. At that time, we were forced to cease working on the client's file. They have since received a full refund of their purchase.
After failing to find me a tutor, HeyTutor told me I was not eligible for a refund and stopped responding to my emails.
I purchased 20 hours of tutoring credits in November 2018 and worked with a chemistry tutor for 3 of those hours. In January of 2019, I decided I would like to switch tutors. I was assigned another tutor, who did not show up for our session and did not answer my phone calls or emails. I notified HeyTutor and they said they would match me with another tutor. After a week had passed, I asked how the search was going, and they told me it was still in process. I followed up again a week or so later and was told the same thing again. The next time I followed up, in mid-February, I politely asked for a refund if they had not yet found me a tutor and was told I was ineligible for a refund but that they were still looking. Another week passed and I again asked for a refund if there was no tutor and this time my email was ignored. I followed up again another week later and was again ignored. The next week, I called them and was told my claim would be passed to their billing department, however, no billing department or other representative ever contacted me.
I would like a refund for the remaining 17 credits.
This client signed up with us on 11/29/18 and was assigned to her tutor on the same day. They ended up meeting 3 times through December. We reached out 4 times via phone and email to confirm her lessons were meeting her expectations. Then, on 01/23/19, the client informed us she was interested in meeting a female chemistry tutor instead, even though she liked the doctorate-level tutor she was assigned to. She was reassigned to a female chemistry tutor within 2 days. We confirmed they were in contact with each other, but her tutor failed to attend a session due to their miscommunication. She emailed us requesting a refund on 02/06/19. We immediately reached out to resolve her dissatisfaction. After we didn't hear back, we even attempted to call her the following month.
To this date, we are currently following up with the client to resolve this matter to their satisfaction. We have a billing department that handles all refunds and other financial concerns for our customers, and are dedicated to resolving all matters swiftly to everyone's satisfaction.
HeyTutor promised a 100% satisfaction guarantee when I first spoke to them, but continue to make excuses for not processing my refund.
On 11/19/2018, I contacted HeyTutor and asked to purchase a package of 10 lessons, in order to try the service out. I was not at all sure the service would be appropriate for the student I had in mind, a senior citizen who was learning to read again after suffering a stroke.
I spoke to *** Director of Sales at HeyTutor. I let him know that we needed a tutor as soon as possible, within a week. He said it would be no problem, and that HeyTutor actually had access to tutors who had experience working with adults who were impaired after a stroke.
However, *** asked me to purchase a much larger package than the 10 hour package I had requested. I told him I was not comfortable with that, as I should try out the service first before committing so much money up front, and that if the service ended up being a good fit, I would be likely to purchase more hours later.
*** then told me it would be important to pay more up front to enable him to quickly attract high-quality tutors, because it would demonstrate to tutors that I was committed to a potentially longer-term or ongoing arrangement with a tutor. He reassured me repeatedly that there was "zero risk" and that the money would be fully refunded if the student or I decided for ANY reason after the first tutoring session that I was not satisfied. I was still reluctant, but he reiterated that I should not be worried, since there were no conditions for a refund other than I or the student not being satisfied for ANY reason after the initial session.
Unfortunately, I decided to trust him and borrowed $*** to pay HeyTutor (thousands of dollars more than the initial 10 hours I had requested).
That turned out to not be a good move.
After 15 days, I sent HeyTutor this email:
Tue, Dec 4, 2018, 4:46 PM
to HeyTutor
Hello
I would like to cancel at this time.
Only one potential tutor contacted me, and she has just indicated that she is not the right person for this.
I waited 2-3 weeks but this is not going to work. In the meantime I have found other tutors.
Please refund my full payment.
Thank you
*** called me the next day. He said that I needed to actually physically meet with TWO tutors, and that would be the only requirement to go ahead and process the refund he had promised.
My elderly "student" and I met with two tutors, but neither was a good fit. We again asked HeyTutor for a refund. Yesterday, I spoke to a person who is listed as the Director of Operations. But she said HeyTutor would first need me to say that there was nothing wrong with the tutors, so that HeyTutor would not get 'dinged' for a poor rating. I said simply that the tutors we met with were "not a good fit." I also offered to pay IN FULL for the initial 2 sessions, as a compromise.
After we got off the phone, *** emailed me to say that would need more time to look into the refund, and she could not guarantee that it would come through.
In summary, HeyTutor promised a 100% satisfaction guarantee when I first spoke to them, but continue to make excuses for not processing a refund for work they did not perform. The Director of Sales advised me to commit thousands of additional dollars (supposedly to attract interest from really great tutors), with the understanding that the $*** would be fully refunded if we decided for ANY reason we did not want the service.
A recent Revdex.com complaint against HeyTutor in October 2018 describes a similar experience. A mother who needed SAT tutoring for her child needed to get her credit card company to intervene on her behalf. She said she did not believe HeyTutor would have processed the refund on their own.
Hey, "HeyTutor" -- Please refund the money as you had promised.
On November 20, 2018 *** signed up with HeyTutor for a package plan of $*** totaling 60 hours of tutoring. She requested a tutor for her 82 year-old mother to help with speech. On November 29th she was matched with her first tutor. On December 5th she called in requesting a refund citing various reasons why and was told that we have a two-tutor policy. We matched her with her second tutor on December 6th. On January 24th we received notice that she had met with her second tutor and was now again requesting a refund. We spoke with her and asked her that we had to have detailed, accurate, and truthful notes regarding her reason behind the refund as it effects the tutors she was matched with directly. We also let her know that she qualifies for her refund and that we just had to review all notes and speak with all parties before that would be processed at that point she became irate and began screaming on the phone. She started to record the conversation she was having with the representative while continuing to scream. We sent her an email reiterating that she does qualify but we must review in order to approve and more forward with her requested refund. Since that day multiple attempts have been made to get into contact with ***, we have requested for her to speak with us in order to confirm all details related to her request so that we can move forward with processing her refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent HeyTutor numerous requests to process the refund. I have responded to all of their emails and phone calls. My friend who was nice enough to lend the money to me, based on HeyTutor's promise of a 100% money back guarantee if we did not want to pursue further tutoring for *anyreason, also emailed them, but they did not reply. I certainly did not scream on the phone -- I asked them to process the refund. When they said they still needed to look into it but were very vague about it, I offered to pay for 2 hours of tutoring if they would refund the rest. They said they needed more time to look into it, without specifying their reasons. To date, HeyTutor has not returned any of the $4,200. After the phone call, during which they claim, laughably, that I was "screaming," I asked that we communicate by email. However, they called me multiple times and insisted on only communicating by phone. Presumably this is because they don't want to put anything in writing. There are similar complaints on the Revdex.com and other forums about this company reneging on promises to refund. I don't want any more contact with this company -- only the refund, please. Thanks.
On February 14, 2019, we emailed this client to facilitate a refund after they had informed us that their friend who paid for the service had disputed the charge with their credit card company. We are unable to refund while a dispute process is taking place, and needed confirmation that the dispute had been dropped. After multiple attempts via phone and email, we were unable to get in contact. A month later, we received confirmation of her dispute. We wanted to settle the matter for the consumer more quickly than a lengthy dispute process allows, but still hadn't received any response. At this time this matter has been resolved; the consumer has had their entire purchase amount returned to them through the dispute process.
(The consumer indicated he/she DID NOT accept the response from the business.)
HeyTutor wrote that I needed to remove any negative reviews in order to qualify for a refund. My friend was not willing to cancel the dispute because we had already had so much difficulty with the company. He was not sure that they would follow through with the refund.
I found an art tutor for my 5 year old daughter through these guys and it went well. They saved me an enormous amount of time finding someone I can trust.
HeyTutor failed to provide the service a paid for. Paid for 30 lesson only recieved 7 lessons.
On September 2, 2018, I purchased 30 Spanish lessons from HeyTutor. They promised me a tutor twice a week for one hour on Tuesdays and Thursdays, and the lesson would be at my home. The lesson was to begin on Thursday, September 6th and no shown or contacted me. I contacted them on September 9th and was told I would have tutored on September 11th, which did not occur. I finale received a tutor on September 18th. However, the tutor I receive could provide me with class twice a week as I was promised and paid for. Between September 18 and November 6th, I received seven lessons. November 8th the teacher sent me an email stating they had family issues and would not be able to make the lesson. That was the last time I heard from that tutor. On November 25th, I contacted HeyTutor to see what they were doing to provide me with a tutor, and they act if they did not know what I was talking about. Between November 25th and December 15th, I was promised three (3) different tutors and no one showed up or called. On December 20th, I sent them an email requesting a refund.
I explain to them that since September 2nd they had only delivered on 7 lessons. I have been very patient with your company as you have been unable to find a tutor for me, but enough is enough. I am requesting a refund of my money for the 23 lessons I have not received, which should be $***. I have been given several promises about having a tutor, and no one has shown up yet. Even this week (December 16th thru December 22nd) I was promised by one of your employees *** I would have a tutor on Tuesday. Well, I am writing this email Thursday night (December 20th), and no one has reached out to me, even to tell no one was coming. I informed them that If I do get a refund by the end of the year, I will be filing a complaint with the Maryland State Attorney General Office and with the Revdex.com. I believe given them four months to deliver this service was more than enough time
A refund for the 23 lessons I did not get. The refund should be for $***.
Business supplied email: ***
Use this address for any contact with the Revdex.com
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from "HeyTutor" is very inaccurate. The second tutor assigned to me informed me November 8th they would not be able to continue providing me with the lesson as they had to deal with a family emergency. This was after we had only completed seven (7) lessons. I contacted HEYTUTOR on November 25th to see what was going on as to the assignment of another tutor. I requested at that time to have a female tutor as I have found it was easier to understand a female when I listen to Spanish online or on the radio. I was informed that it would not be a problem. Between November 25th and December 15th, I was promised, three different tutors. The third one as one in which they wanted me to log into an online class and take a virtual course. I stated no, I needed live in-person interaction, which I was promised and paid for. The next tutor or 4th attempt was with a female who was scheduled to meet with me on a Tuesday and then calls an hour before the class to cancel stating her car was running hot. She requested we reschedule which I agreed too. The session was set for later in the week on a Thursday. On Thursday, the tutor called me and canceled the class stating I live too far away from her so she would not be able to teach me.
When I requested a refund for the 23 lessons I had not received HEYTUTOR then started ignoring my phone calls, texts, and emails. On January 8, 2019 HEYTUTOR, attempted to set me up with another tutor who was a male. I told them again they do not listen as I requested a female tutor. I again informed them my patience had run out and I wanted my money refund for the 23 lessons they did not provide.
HEYTUTOR in their response stated they had contacted me several times about refunding my money which is totally FALSE. I am still requesting a refund of $*** for the twenty-three lesson I did not receive.
We have tried to reach the consumer since January to resolve the matter - to date, we have not received a response.
We have done everything possible to assist this client in their tutoring needs. They did have specific requests that were outside the norm. The client's proclivities notwithstanding, they were matched with an excellent Spanish tutor.
We would like to resolve this issue directly with the client, they can contact us anytime.
We have tried to reach the consumer since January to resolve the matter - to date, we have not received a response.
We have done everything possible to assist this client in their tutoring needs. They did have specific requests that were outside the norm. The client's proclivities notwithstanding, they were matched with an excellent Spanish tutor.
We would like to resolve this issue directly with the client, they can contact us anytime.
Sorry for the delay, but the frustration of having my money stolen from me by HEYTUTOR still upsets me. HEYTUTOR took almost seven (7) months to respond to the Revdex.com and stated they have been trying to contact me for nine months, which is a lie. Heytutor has not made any attempts to contact me to resolve these issues. If they wish to fix this issue, they refund me my money for the 23 lessons I have not received, which would be $***.
Unauthorized charge amount to my bank.Company refuses to refund amount charged.
I called Hey Tutor LLC 11/30/2018 to obtain information in reference to tutoring services for my six year old son. I was given information regarding the different package options in terms of a 10 hour package costing $75 an hour. I was told by the *** that in order to start the process they would need to confirm my basic information, my child's basic information and obtain my payment (debit) card information. I NEVER authorized charges to my account via verbal, electronic, paper consent on this date or any other date. After providing all this information, I inquired if the payment is taken out from my account the week of the tutoring session but prior to the actual session, as the session would not take place for two weeks. At that time, I was told by the *** "I just charged your card for the full amount of $750.00." I notified the *** that I was not made aware of the charge taking place this date nor authorized it. It was presented to me as a $75/hr rate, if I decided on the 10 hour package never $750 being mentioned.I stated I would need to budget for this dollar amount prior to any authorization, and given that we are in the holiday season, now would not be a good time financially. She replied, "Oh, I'm sorry I should have said that but it did go through." I requested the $750 refunded back to my account in which she agreed and stated charges would not post to my bank account and she once again apologized. I requested she send me a follow-up email highlighting our discussion and package information to present to my husband to get his buy-in for the future. I received an email from the ***, email signed as "***" with an outline of prices however no mention regarding the refund.
The afternoon of the same date (11/30/2018), I received a voicemail from a different female Hey Tutor *** while in a work meeting, requesting a return call. Being that it was the end of the evening by the time I listened to the message, I called back on Monday, 12/3/2018. I notified the female *** that answered the phone that I charge of $750 was not authorized, was posted to my account on 12/1/2018 and reiterated the fact that I was told by ***(***) on Friday that the $750 would be refunded to my account. This female *** on this date stated she would send a message for someone to return my call. Hours later I phoned Hey Tutor LLC once more since I had not received a return call. I spoke with a male *** that answered the phone and I stated to him that I left a message earlier that morning and had not received a return call. After providing my name the male *** stated "So, when would you like to schedule the tutoring session?" I stated I was calling about the refund that had not taken place. He stated "Well, we tell everybody that it's $750 and it's all charged up front on the day you give us your card information. You even chose the package of 10 hours of tutoring so there is no refunds." I stated to him the services and costs were not presented in that manner at all. He was rude, unprofessional and insisted I was made aware of the $750 charge that was going to be charged upon providing my debit card information. I completely denied the false allegation and false representation of the charges. He began to get louder and stated "I listened to the recording, you did know we were going to charge your card $750 all up front on the day you give us your card information. You even chose the package of 10 hours of tutoring so there is no refunds." I stated, had I been recorded/listened he would know it was misrepresented,wasn't authorized, rep apologized and stated I would be refunded. He became more defensive stating "Regardless you knew so we don't give refunds.There's nothing you can do about it." Avoiding the hostile rep I stated "There is no point of me going back/forth with you, I know what I said. I will call my bank. Goodbye"and I hung up
I am seeking a refund for the $750 unauthorized charge to bank account.
This client went through our normal sales process on November 30, 2019. As with all of our clients, payment is required before we begin working on their account. We processed payment and began our tutor matching process. The client reached out to us 4 days later and insisted that they were no longer comfortable with the cost of tutoring. We followed up with the client, who informed us they disputed the charge with their bank. At that time, we were forced to cease working on the client's file. We wrote an email stating she would be refunded in full if she reversed the dispute. We never received a response.
I paid for 10 hours of private tutoring,in which I told the company what I was looking for and they are supposed to match you with a local, experienced, tutor that will come to your home. I explained on the phone that I was looking for a tutor for SSAT prep for my daughter that would come to the house 2x/week for 1 hour and tutor her. I was told that they had plenty of experienced tutors in the area and that it could take up to 5 days to place the tutor. After 6 days and no contact, I contacted the company via email and phone call, which is only ever a recording. I received back a call and they said they had just found some candidates and could I give them more more day. I received a call from a tutor the next day but when I talked to her she said she decided we lived too far away and did not want the job and would tell Hey Tutor. I asked for a refund from the company and was told they wouldn't give it to me because they had found someone else. The next day I got a call from another tutor, who thought we were looking for PSAT tutoring and then told us that he would only come up on the weekend for 2 hrs because the drive was too far, even though I explained that was not what we are looking for. He said he could not do that and would contact HeyTutor. I have asked again for a refund, since it has been 9 days and they have not provided a candidate. I have gotten no response. I'm not even sure this is a legitimate company at this point and they have not delivered on the service I paid for.
Product_Or_Service: Tutoring
Account_Number: $950
Refund I would like a refund of the $950 I paid for tutoring we never received.
To whom it may concern:
This customer has already disputed the transaction and we have accepted the refund. Although the customers depiction of the transaction is not accurately told, we have already accepted the dispute and the customer was credited the full $950.
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint was completely accurate and the only reason the company accepted the refund is that my credit card company stopped the charge and deemed the services not rendered. At this point I am just glad I received a refund, but do not think I would have if my credit card company had not intervened on my behalf.