Hez and Co

Review: Company was hired for photography of our wedding. [redacted] the owner of the company showed up at approximately 1:30 PM on July 25, 2013 at the San Diego courthouse he was hired at a rate of $75 an hour for total of two hours. [redacted] took several pictures we also continued after getting married at the County Clerk assessment office we went to Balboa Park and that's where we took most of the pictures. At the end of the photo shoot we gave him $150 as agreed in the presence of other witnesses which were invited to our wedding. As a courtesy I invited [redacted] to stay for dinner and he could have a dinner on us but he decided not to for whatever reason.we have been trying to get those pictures for over three months now and we have not heard back from [redacted] at all.there has been several occasions where my partner [redacted] as contacted him through phone and text messages and he stated that he was going to send us a USB in the mail we have yet to receive that we have never received that in the mail I have contacted [redacted] several times you never got back to me and he is read all my text messages because is iPhone gives me confirmation that all the text messages were read. Today October 11, 2013 at approximately 9:04 PM he finally replied to my last message letting him know that if he will not reply to our calls or text messages that we would have to take him to court unfortunately. He replied with vulgarity by stating "[redacted]!!!. " this inconvenience is given us a lot of trouble with experienced several anxiety issue. This ongoing issue as caused both of us me and my partner to be really stressed we truly feel that [redacted] is discriminating us . He has not given us any type of photographic any type of information or when he would give us the material it's been over three months and we just want our stuff this has caused us to be been truly stressed out and I can't wait for this to be resolvedDesired Settlement: We want our photos. That is always asking for.if he cannot provide us with our wedding pictures we will like a refund of $150 payment, as well as an explanation of why he's unable to provide us with photos

Business

Response:

To Whom This May Concern:

We were honoured to photograph Mr. & Mr. [redacted]'s wedding on July 25, 2013 and are sorry to hear that their experience has been less than exceptional. But our company can verify with extensive evidence that their complaint is unfounded.

The experience of photographing their wedding was great, they were gracious and I extended every of courtesy. We took pictures at the County Clerk's Office and then headed to Balboa Park for the rest of their session. I was kindly invited to their reception but was already scheduled for another job with another client and had to respectfully decline.

As our company policy states, all of our photographic deliveries are made through a fast, free, and user friendly web service called WeTransfer. This is something that was spoken about ahead of time.

The first time the Client contacted us for a follow up was on August 1, 2013

LOG:

August 1st: - Client asked for a follow up - we responded promptly with the date the final edits would be sent for a preview via WeTransfer: August 8, 2013.

August 7th - We contacted the client and added a Custom Case and USB of their Wedding Photos as a gift for free.

August 8th - I texted the client with a link to preview their photos and sent two edited pictures for their review. It was accepted.

August 16th - LINK with full set of completed photos were send via WeTransfer.

August 17th - Was contacted by the client that they did not receive the email and so I resent it. They asked for the USB and I let them know it would take a while to get here. I asked them to confirm the e-mail I had just sent, and there was no response from the client.

August 26th - Client again contacted us and claimed to have not receive and photos, I resent the link but they again, never confirmed so I asked them if they preferred a burn CD. They asked for a meeting but then retracted asking the link to be sent to another e-mail. I did send it to the next e-mail and he confirmed recieving the link.

August 27th - Followed up with the client and asked if they had downloaded the photos. Mr. [redacted] said he was downloading it that moment and after checking my e-mail did receive AUTOMATIC CONFIRMATION from the WeTransfer server that the client had successfully downloaded the photos.

September 10th - Client asked for the Hard Copy of the photos because he said he had not received any photos. I did not answer because I wanted to check the confirmation that I had received the 27th from WeTransfer of the successful download.

September 12th - Client stated that he had received nothing and wanted the link again and the hard copy. This was inaccurate ad I had confirmation that the files were sent, transferred, and downloaded successfully. I apologised sincerely anyway for their troubles and they did not respond again.

October 11th - Client contacted [redacted] & **. Representative [redacted] with a complaint. Client had (2) numbers, one wrong phone number. Client slandered" (spoke false statement) regarding [redacted]. Client promised to follow-up the following work day at Noon (Standard Time) but failed to follow through.

October 17th - Sent a courtesy e-mail from our Customer Service Department asking to confirm address for sending photographic bundle- no response.

October 28th - [redacted] called Mr. [redacted] - contact was successful. Mr. [redacted] apologised for false statement against [redacted] noting that it was actually his friend who had been playing a joke on him. Photos are scheduled for pick-up on Friday November 1, 2013 from 11:30AM - 1:00 PM.

We would like to again apologise for any inconvenience that has been caused through this process but would like Mr. & Mr. [redacted] to know that we appreciate their businesses and their trust. We enjoyed working for them, wish them a happy life together, and hope to work with them again in the future.

Thank you for your time,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. My partner went to the [redacted] office and picked up the photos today at around 4pm, even though an appointment was scheduled for Friday November 1st at 1130am. I have reviewed the log and even though it differs with my log, I would like to say that I spoke to [redacted] this evening at 557pm, to apologize about the misunderstanding. He was a great photographer, and was very amazed by him and his professionality. We both apologized to each other, and agreed that this was all a misunderstanding. 'I, [redacted], with this acceptance of resolution of the response of the business, agree to end this complaint and to not be reported to any entity as it was a pure misunderstanding. Per our conversation, this evening, we both agreed, no litigation would be pursued and that no false allegation accusation were to be filed against each other, as it was a misunderstanding from both parties.

We have received our material in accordance to our initial conversation on 7/25, which makes this complaint resolved.

This resolves my complaint and ask to be dropped.

Regards,