First of all let’s start and say this patio is yearsold Within the first year of ourinstallation (and 2008) we did return phone calls and met with customerand did our best to satisfy customer We have just recently heard back from herwithin the last worst winters that [redacted] has not experienced in 30yearsOf course you will have some stones and cracking of mortar joints comeup after that type of cold and severe temperaturesAnd winters gone by This is routine maintenance that a home ownerwill have with a stone patio.We believe that the issue of water coming in a roomunderneath is happening for two reasons the concrete base and brick walls whichwhere not installed by our company Weplaced the stones on the existing concrete base The base was not sloped (for water to drainoff) at ALL and we tried to slope as much as possible with the mortar bed thatour stones were laid in Also the bricksthat were used again installed by another contractor were very porous andrequire a certain type of sealer to prevent water being absorbed through thebrick This customer needs to complainwith the general contractor that installed the addition and laid the patio baseand outside brick wallsAs far as the uneven areas, its natural stone and youwill have thatWe went into detail with Mrs [redacted] about keeping up with aproper stone stealer every year to try and maintain water from coming in The numerous times we did return to visit thesituation the owner omitted it had not been re- sealed Our company sealed the first winter and afterthat it was the customer’s responsibilityWe feel that we did supply customer’s service to Mrs***to the best of our ability for the work that was performed by our company andgave her a quality job Are excellentrating with Revdex.com reflects that
First of all let’s start and say this patio is yearsold Within the first year of ourinstallation (and 2008) we did return phone calls and met with customerand did our best to satisfy customer We have just recently heard back from herwithin the last worst winters that [redacted] has not experienced in 30yearsOf course you will have some stones and cracking of mortar joints comeup after that type of cold and severe temperaturesAnd winters gone by This is routine maintenance that a home ownerwill have with a stone patio.We believe that the issue of water coming in a roomunderneath is happening for two reasons the concrete base and brick walls whichwhere not installed by our company Weplaced the stones on the existing concrete base The base was not sloped (for water to drainoff) at ALL and we tried to slope as much as possible with the mortar bed thatour stones were laid in Also the bricksthat were used again installed by another contractor were very porous andrequire a certain type of sealer to prevent water being absorbed through thebrick This customer needs to complainwith the general contractor that installed the addition and laid the patio baseand outside brick wallsAs far as the uneven areas, its natural stone and youwill have thatWe went into detail with Mrs [redacted] about keeping up with aproper stone stealer every year to try and maintain water from coming in The numerous times we did return to visit thesituation the owner omitted it had not been re- sealed Our company sealed the first winter and afterthat it was the customer’s responsibilityWe feel that we did supply customer’s service to Mrs***to the best of our ability for the work that was performed by our company andgave her a quality job Are excellentrating with Revdex.com reflects that