From: [redacted] Sent: Wednesday, November 12, 2:PM To: drteam Subject: ID# [redacted] Good afternoon, This is a respond on regards complaint # [redacted] for [redacted] Mr [redacted] *** bought his vehicle with us on 6/14/ On May 19th, Mr [redacted] called in the office after being notify by his bank about overdraft fees on his accountMr [redacted] had made a payment in person at one of our locations days prior and apparently on the due date our automatic system attempted to withdraw his account for his payment couple of timesEven though the bank didn’t pay for the payment or we didn’t received a double payment the bank decided to charge Mr [redacted] for NSF Mr [redacted] talked to one of our previous managers and agreed on sending him a check for the bank feesUnfortunately this Manager left the company a few months ago and we didn’t fulfill the promise made to Mr [redacted] on time I talked to Mr [redacted] yesterday about the incident and explained the reason for our broken commitmentWe have agreed on refunding him NSF fees for the total amount of $ Since Mr [redacted] is in the process on changing resident we are waiting on his last instructions for sending his refund either via regular mail to the address he specify or apply the funds to his account payments I called Mr [redacted] two times today, one at 11:a.mand another one around 2:p.mI had left voicemail messages and I am sure as soon as he gets a time he will give us a call back with instruction Mr [redacted] account has not been in automatic payment since May I have attached the payment history of Mr [redacted] Regards, [redacted] | Sales and Finance Director [redacted]
Revdex.com: I do not agree with the way that I was treated prior to this resolution being implementedI find it disturbing that I had to file a complaint twice with the Revdex.com in order to reach this point I request that my complaint remains visible to the public so that they're aware of the unfair business practices of this company, and can make an informed decision to stay away In the interest of moving forward, and finally being done with this situation once and for allI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[redacted] We apologize for the inconveniences you are going throughWe believe there may be some confusion as to what is covered by our warranty and what is covered by our insurance.Our [redacted] covers damages to the vehicle in the event of an accidentThis means if you are involved in an accident, the vehicle is stolen, flooded, etc, [redacted] will cover repairs on the vehicleOur in house warranty covers the motor and transmission, but only due to mechanical malfunctions, and not when those malfunctions are the result of collision damage from an accident.Your vehicle was involved in an accident, as you stated, on 9/11/Our claims department fixed and paid for those repairsIf the tire pressure gauge malfunctions due to mechanical failure, the warranty will not cover it because it only covers motor and transmissionHowever, if you agree to consider this case settled, we will go ahead and fix your tire pressure gauge as a good-will repair at no charge to youPlease contact [redacted] at ###-###-#### or by email: [redacted] You can also call me, Alex P [redacted] if you do not get a response from [redacted] within hoursMy direct line is ###-###-#### or by email at [email protected] look forward to your responseThank youAlex P***
From: [redacted] Sent: Wednesday, November 12, 2:PM To: drteam Subject: ID# [redacted] Good afternoon, This is a respond on regards complaint # [redacted] for [redacted] Mr [redacted] *** bought his vehicle with us on 6/14/ On May 19th, Mr [redacted] called in the office after being notify by his bank about overdraft fees on his accountMr [redacted] had made a payment in person at one of our locations days prior and apparently on the due date our automatic system attempted to withdraw his account for his payment couple of timesEven though the bank didn’t pay for the payment or we didn’t received a double payment the bank decided to charge Mr [redacted] for NSF Mr [redacted] talked to one of our previous managers and agreed on sending him a check for the bank feesUnfortunately this Manager left the company a few months ago and we didn’t fulfill the promise made to Mr [redacted] on time I talked to Mr [redacted] yesterday about the incident and explained the reason for our broken commitmentWe have agreed on refunding him NSF fees for the total amount of $ Since Mr [redacted] is in the process on changing resident we are waiting on his last instructions for sending his refund either via regular mail to the address he specify or apply the funds to his account payments I called Mr [redacted] two times today, one at 11:a.mand another one around 2:p.mI had left voicemail messages and I am sure as soon as he gets a time he will give us a call back with instruction Mr [redacted] account has not been in automatic payment since May I have attached the payment history of Mr [redacted] Regards, [redacted] | Sales and Finance Director [redacted]
Revdex.com: I do not agree with the way that I was treated prior to this resolution being implementedI find it disturbing that I had to file a complaint twice with the Revdex.com in order to reach this point I request that my complaint remains visible to the public so that they're aware of the unfair business practices of this company, and can make an informed decision to stay away In the interest of moving forward, and finally being done with this situation once and for allI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[redacted] Please see attached **
[redacted] We apologize for the inconveniences you are going throughWe believe there may be some confusion as to what is covered by our warranty and what is covered by our insurance.Our [redacted] covers damages to the vehicle in the event of an accidentThis means if you are involved in an accident, the vehicle is stolen, flooded, etc, [redacted] will cover repairs on the vehicleOur in house warranty covers the motor and transmission, but only due to mechanical malfunctions, and not when those malfunctions are the result of collision damage from an accident.Your vehicle was involved in an accident, as you stated, on 9/11/Our claims department fixed and paid for those repairsIf the tire pressure gauge malfunctions due to mechanical failure, the warranty will not cover it because it only covers motor and transmissionHowever, if you agree to consider this case settled, we will go ahead and fix your tire pressure gauge as a good-will repair at no charge to youPlease contact [redacted] at ###-###-#### or by email: [redacted] You can also call me, Alex P [redacted] if you do not get a response from [redacted] within hoursMy direct line is ###-###-#### or by email at [email protected] look forward to your responseThank youAlex P***