HH Auto Sales LLC

August 10, 2015Dear [redacted] ***,I, owner of H.HAuto Sales LLC, am responding to the complaint made by [redacted] on 7/31/2015, ID of [redacted] I would frist like to clafiy a few details before responding to the complaint [redacted] never purchased a [redacted] However her boyfriend, [redacted] did on February 12, (not in October) for $2,(not for $1,800.00)John bought the car and signed the Buyers Guide explaining the vehicle is AS-IS [redacted] was asked, as are all my customers, if he would like to purchase a three month warranty through Car Protection Plus [redacted] did not want toAttached you will find the signed bill of sale and the Buyers Guide[redacted] and [redacted] came to my office and financed a [redacted] [redacted] stated that he totaled the [redacted] by running his car into another car while driving on iceThey explained they needed help getting another vehicle because they only had liability insurance on the [redacted] and therefore did not receive any money from the insurance companyThey were able to be financed through [redacted] LLC however they did not have enough money to put downI told them I would pay the $and allow them to pay me back when they were back on their feetI have not been paid back or pursued them to repay meWhen [redacted] bought the car she signed a buyers guide explaining the car is AS-ISShe did not want to purchase an extended warrantyAttached you will find the signed bill of sale and the Buyers Guide.The car was purchased in April and it is now AugustEven if the dealership provided a day warranty or she purchased a month warranty from Car Protection Plus too much time has lapsedWe apologize for this inconvenienceThere is always a risk when buying a used car hence why we ask if customers would like to buy a warranty.I never try to buy a car that will have issues later, that would just be bad for buisnessWith used cars there is going to be wear and tear and regular maintenance that will have to be done as a Car Owner.I would like to address the lemon law commentMost people are unaware that the lemon law is only applicable for new cars, not used.H.HAuto Sales LLC will not buy back or repay [redacted] for the [redacted] because the car has been totaledAlso, we will not be repaying any maintenance bills for the [redacted] because she was offered a warranty and refusedIf you have any questions or concerns please feel free to call me at [redacted] .Regards,Ha H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Yes I have purchased a blue [redacted] from HH Auto Sales back on Octoberfrom a man named Dwight...it was the owners choice to make the decison for us to not put a down payment and as there is no written agreement for whatever $hes taking about...he needs to br investigated and hos vehicles are junk..ive heard from various ppl how junkie his dealership is...told us a water pump was fixed and a new garage we have it at says its never been replaced,so we were lied too.hes selling people horrible cars...its not a coincidence that both cars came from that dealership and there both messed up...my [redacted] s motor is bad now and I have to get rid of it And we were not offered a month warranty or anything else Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Yes I have purchased a blue *** *** from HH Auto Sales back on Octoberfrom a man named Dwight...it was the owners choice to make the decison for us to not put a down payment and as there is no written agreement for whatever $hes taking about...he needs to br investigated and hos vehicles are junk..ive heard from various ppl how junkie his dealership is...told us a water pump was fixed and a new garage we have it at says its never been replaced,so we were lied too.hes selling people horrible cars...its not a coincidence that both cars came from that dealership and there both messed up...my ***s motor is bad now and I have to get rid of itAnd we were not offered a month warranty or anything else
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because
it doesn't matter if he doesnt work there anymore,it still came from the same dealership.Ive relooked  my "Buyers guide" and no where on it does it state that you offered a 3 month warranty and that we declined it.Thank you for telling us you put in a new waterpump when in fact you did not.I find it hard to believe that your not selling junkie cars when someone I know said they know people whove purchased cars there and after a few months they werent operable.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response becauseit doesn't matter if he doesnt work there anymore,it still came from the same dealership.Ive relooked  my "Buyers guide" and no where on it does it state that you offered a 3 month warranty and that we declined it.Thank you for telling us you put in a new waterpump when in fact you did not.I find it hard to believe that your not selling junkie cars when someone I know said they know people whove purchased cars there and after a few months they werent operable.
Regards,
[redacted]

September 1, 2015Dear [redacted],l, owner of H.H. Auto Sales LLC, am responding to the complaint made by [redacted] on 7/31/2015, ID of [redacted]. We would like to state again that when our dealership first opened we did not offer 3 month warranties however when they came back to my office 6 to 8 months later, to purchase her second vehicle and her partner purchased another vehicle, we began to offer these warranties to any customer who was interested.As stated before we have all customers sign an AS-IS Buyers Guide as required by law. When [redacted] signed the document she understood the car was AS-IS. The car was purchased almost a year ago. There is always a risk when buying a used car. When a car is purchased AS-IS the customer accepts full responsibility for the car, this includes but not limited to maintenance. I apologize for this inconvenience. Although I will state, that [redacted] came back to purchase another car and recommended her partner to purchaser a car. I never try to buy a car that will have issues later, that would just be bad for business. With used cars there is going to be wear and tear and regular maintenance that will have to be done as a car owner. If the proper maintenance was not done then problems will arise.Again, H.H. Auto Sales LLC will not buy back or repay [redacted] for the [redacted] because the car was sold AS-IS. Please see the Buyer-Guide and bill of sale attached. If you have any questions or concerns please feel free to call me at [redacted].Regards,Ha H

August 10, 2015
Dear [redacted],
I, owner of H.H. Auto Sales LLC, am responding to the complaint made by [redacted] on 7/31/2015, ID of [redacted]. I would frist like to clafiy a few details before responding to the complaint. [redacted] never...

purchased a [redacted]. However her boyfriend, [redacted] did on February 12, 2015 (not in October) for $2,250 (not for $1,800.00). John bought the car AS-IS and signed the Buyers Guide explaining the vehicle is AS-IS. [redacted] was asked, as are all my customers, if he would like to purchase a three month warranty through Car Protection Plus. [redacted] did not want to. Attached you will find the signed bill of sale and the Buyers Guide.[redacted] and [redacted] came to my office and financed a 2005 [redacted]. [redacted] stated that he totaled the 2000 [redacted] by running his car into another car while driving on ice. They explained they needed help getting another vehicle because they only had liability insurance on the [redacted] and therefore did not receive any money from the insurance company. They were able to be financed through [redacted] LLC however they did not have enough money to put down. I told them I would pay the $500.00 and allow them to pay me back when they were back on their feet. I have not been paid back or pursued them to repay me. When [redacted] bought the car she signed a buyers guide explaining the car is AS-IS. She did not want to purchase an extended warranty. Attached you will find the signed bill of sale and the Buyers Guide.
The car was purchased in April and it is now August. Even if the dealership provided a 30 day warranty or she purchased a 3 month warranty from Car Protection Plus too much time has lapsed. We apologize for this inconvenience. There is always a risk when buying a used car hence why we ask if customers would like to buy a warranty.
I never try to buy a car that will have issues later, that would just be bad for buisness. With used cars there is going to be wear and tear and regular maintenance that will have to be done as a Car Owner.
I would like to address the lemon law comment. Most people are unaware that the lemon law is only applicable for new cars, not used.
H.H. Auto Sales LLC will not buy back or repay [redacted] for the [redacted] because the car has been totaled. Also, we will not be repaying any maintenance bills for the [redacted] because she was offered a warranty and refused. If you have any questions or concerns please feel free to call me at [redacted].Regards,
Ha H.

Dear [redacted]l, owner of H.H. Auto sales LLC, am responding a complaint made by [redacted] ID#[redacted] I will like to state that [redacted] Purchased a 2003 [redacted] with 135550 mile AS IS from H.H. Auto sales LLC buyer sign the AS IS Buyers Guide and was Explain you will...

pay costs for any repairs. The dealer assumes no Responsibility for any repairs regardless of any oral statements about The vehicle. H.H. Auto sales LLC bought a warranty from CARS PROTECTION PLUS, for [redacted]'s [redacted] three month warranty but CARS PROTECTION only cover engine and transmission on his warranty they Don't cover sensor, starter or alternator. On the forth day of the purchase [redacted]'s car, the crank shalf sensor when out and when the car was drop off At H.H. Auto we have a mechanic fix it the same day no cost to [redacted] We cover it. And Weeks later [redacted]'s [redacted] alternator when Out And was drop off at H.H. Auto sales LLC on 12/9/16 on a Friday night H.H. Auto responded on the spot and have the car tow to [redacted] To have the car fix and [redacted] replaced the old Alternator with a New one, car was done 12/11/16 on a Sunday total cost $520 at H.H. Auto Expenses no cost to [redacted]. And a few day later **. [redacted] Came and drove the car away, Ha H[redacted] owner of H.H. Auto Sales LLC Feel that we did everything we can to satisfy [redacted] and I did apologize many time to [redacted] for any inconvenience. [redacted] 2003 Nissan is still cover by [redacted] for engine and transmission for the remaining of three months. The car is Sold AS IS no refund.

August 10, 2015Dear [redacted],I, owner of H.H. Auto Sales LLC, am responding to the complaint made by [redacted] on 7/31/2015, ID of [redacted]. I would frist like to clafiy a few details before responding to the complaint. [redacted] never purchased a [redacted]....

However her boyfriend, [redacted] did on February 12, 2015 (not in October) for $2,250 (not for $1,800.00). John bought the car AS-IS and signed the Buyers Guide explaining the vehicle is AS-IS. [redacted] was asked, as are all my customers, if he would like to purchase a three month warranty through Car Protection Plus. [redacted] did not want to. Attached you will find the signed bill of sale and the Buyers Guide.[redacted] and [redacted] came to my office and financed a 2005 [redacted] stated that he totaled the 2000 [redacted] by running his car into another car while driving on ice. They explained they needed help getting another vehicle because they only had liability insurance on the [redacted] and therefore did not receive any money from the insurance company. They were able to be financed through [redacted] LLC however they did not have enough money to put down. I told them I would pay the $500.00 and allow them to pay me back when they were back on their feet. I have not been paid back or pursued them to repay me. When [redacted] bought the car she signed a buyers guide explaining the car is AS-IS. She did not want to purchase an extended warranty. Attached you will find the signed bill of sale and the Buyers Guide.The car was purchased in April and it is now August. Even if the dealership provided a 30 day warranty or she purchased a 3 month warranty from Car Protection Plus too much time has lapsed. We apologize for this inconvenience. There is always a risk when buying a used car hence why we ask if customers would like to buy a warranty.I never try to buy a car that will have issues later, that would just be bad for buisness. With used cars there is going to be wear and tear and regular maintenance that will have to be done as a Car Owner.I would like to address the lemon law comment. Most people are unaware that the lemon law is only applicable for new cars, not used.H.H. Auto Sales LLC will not buy back or repay [redacted] for the [redacted] because the car has been totaled. Also, we will not be repaying any maintenance bills for the [redacted] because she was offered a warranty and refused. If you have any questions or concerns please feel free to call me at [redacted].Regards,Ha H.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Yes I have purchased a blue [redacted] from HH Auto Sales back on October2014 from a man named Dwight...it was the owners choice to make the decison for us to not put a down payment and as there is no written agreement for whatever $500 hes taking about...he needs to br investigated and hos vehicles are junk..ive heard from various ppl how junkie his dealership is...told us a water pump was fixed and a new garage we have it at says its never been replaced,so we were lied too.hes selling people horrible cars...its not a coincidence that both cars came from that dealership and there both messed up...my [redacted]s motor is bad now and I have to get rid of it
And we were not offered a 3 month warranty or anything else.
Regards,
[redacted]

September 1, 2015Dear [redacted],
l, owner of H.H. Auto Sales LLC, am responding to the complaint made by [redacted] on 7/31/2015, ID of [redacted]. We would like to state again that when our dealership first opened we did not offer 3 month warranties however when they came back to my office 6 to 8 months later, to purchase her second vehicle and her partner purchased another vehicle, we began to offer these warranties to any customer who was interested.
As stated before we have all customers sign an AS-IS Buyers Guide as required by law. When [redacted] signed the document she understood the car was AS-IS. The car was purchased almost a year ago. There is always a risk when buying a used car. When a car is purchased AS-IS the customer accepts full responsibility for the car, this includes but not limited to maintenance. I apologize for this inconvenience. Although I will state, that [redacted] came back to purchase another car and recommended her partner to purchaser a car. 
I never try to buy a car that will have issues later, that would just be bad for business. With used cars there is going to be wear and tear and regular maintenance that will have to be done as a car owner. If the proper maintenance was not done then problems will arise.
Again, H.H. Auto Sales LLC will not buy back or repay [redacted] for the [redacted] because the car was sold AS-IS. Please see the Buyer-Guide and bill of sale attached. If you have any questions or concerns please feel free to call me at [redacted].
Regards,
Ha H