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H&H Auto Sales

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H&H Auto Sales Reviews (3)

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

customer was informed by sales manager and business manager that the vehicle they bought had been in an accident, vehicle was not salvage, the sales manager has offered to help trade them into another vehicle, and that we will still try to help them trade if they so desire, there was no complaint...

from them on this vehicle for nearly nine months after they bought it, Virginia dealer board has investigated this transaction and found no fault on dealers behalf, I state again that I will try to help them trade out of this vehicle if they contact me, thanks

As a prior citizen of the town of Galax I believed I should buy locally. I soon found my good heart and loyalty was unfounded. I was advised by previous customers to buy my car in North Carolina. I talked to the Dealer, [redacted] who guaranteed it was a good car because a friend of his traded it in. His words exact " If anything is wrong with the car we'll make it right." It was about 10 at night when we finished up at the dealership. I parked the car at my moms in Galax until I could come back and get it on the road.In about 3 days of purchasing the car I would see the issues. Oil light came on, missing bumper, trunk door wouldn't lock and the agent would avoid me, my calls and any attempt to remedy the issues for several months. I spoke to the Manager [redacted] and he told me if he had known there were issues he would have fixed it. Okay if you felt that way, then fix it now. He asked me to bring car so he could fix it. I told him the battery was dead and the car was towed to Galax as they requested. The car remained there 1 month and I was called by the Service manager [redacted] to come get the car and that they couldn't find a thing wrong with it. He asked me to sign a goodwill agreement and after that day if the car didn't work they would not be responsible. I signed it and drove it one block it still drove excellent my issue was the oil light and the oil light blinked and beeped constantly and now the odometer didn't work. I turned around and took the car back and gave the service Manager the key and said it's not fixed and the agreement said after "this day" I couldn't bring it back, the day is not over. He then stated I told you I would get it running I didn't say I would fix it, I called him a "liar." I start raising my voice in the dealership and asked for the Manager he told me they would take it back and fix the car. [redacted] ask me to come outside and tell him what was wrong. I told him the same thing that has always been wrong didn't you drive the car to see what the issue was. He said no we didn't. I told him to push the gas and get it up to 1500 rpm and watch what happens , like he didn't know this, a licensed mechanic. I left the car there and Mr. [redacted] stated we will call you when we find out something. A week went by and I called and Mr. [redacted] seemed irritated that I wanted to know about my car, he preceded to tell me we will call you when were done. It would be another month before I would know anything and that was only because I sent a certified letter wanting to know what was going on. Now the car would not stay started but according to the woman who purchased the car it was jerking and running horribly. The woman who bought the car for me went to haul the car off the lot was told that H &H said they didn't know how to fix Volks Wagons. Why did they have me have it towed up there knowing this. It has been lie after lie from all company employees involved in this matter. I have written letters to different TV shows wanting to tell my story. I feel the whole dealership is corrupt and dishonest. After filing this claim I intend on telling everyone I know about my experience with these people. From the beginning to the end. The car has been drove 2 and a half months before being parked 11 months.

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Description: AUTO DEALERS-USED CARS, AUTO REPAIR & SERVICE, AUTO DETAILING

Address: 1286 Island Rd, Harkers Island, North Carolina, United States, 28531-9657

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