H&H Groceries

Thank you for giving me a chance to respond to this complaint; I received the complaint in the mail today, 2/26/I am also aware that she submitted it under the wrong contractor originally. Client had asked for a bid on this deck job through my niece, who is also her
daughter-in-law. I'll try to go over this point by point that she had complained about to keep it itemized. I would like to point out that while showing in texts that she was the one who initiated contact, I would usually call her back instead of textingUnfortunately, my call log does not go back that far to submit proofI've included the texts we sent back and forth. I originally went to their home and did an initial bid roughly May 18th, She did not sign it and give the $down payment for materials until Sept 18th, 2017, because she went back and forth most of the summer on how much work she wanted done so I couldn't complete the bid until thenDue to this, I'm not sure how we were supposed to have the job completed by the end of July when she hadn't even decided the amount of work we were supposed to do at that point. When we went over the bid, she had wanted to cut corners to keep the bid lowOne of the ways we agreed upon, before she signed the bid, was that she would take care of clean up so she wouldn't have to pay us extra hours or rent a dumpsterDue to this, the way cleanup would be handled was not listed on the bidLater on when we talked to settle the bill in December, she informed us that her son was only taking the materials he wantedI offered at that time to load up the junk right then, free of charge, and she declined stating she would do it herself. Another way she brought up cutting corners, after the bid was signed, was to have my niece help with the workShe wanted a list of things she could help with, as shown in texts, so I then called my niece to find out what she has done for construction work before, and she responded that she didn't know what she could do and wouldn't even have the time to do any work. She also stated before the bid was signed that the removal of the original deck, i..ethe posts would be removed by her son to cut cost before we would begin our workAgain, because of this I did not list removal in the bidSome of the posts had been removed when we went to start, but it was not completedWe did the work we could, and her son said the remaining posts would be removed by a friend of his who would use a tractor to pull them up. weeks later (due to rainy weather mainly, which made it too muddy to work on a deck), we returned and none of that work was doneBecause of that, we finished removing the rest ourselves and did not charge her for that extra work. At one point during the job, she mentioned she had some roofcap that had blown off, and I fixed that at no charge. She had decided at one point that she wanted vinyl stone wrapped around more sections of her foundation, instead of just under the deck, and she wanted to know what that would cost and for a bidI told her to wait until we were closer to being done, because there may be materials left overWhen I had ordered materials for this job, this particular stone you have to order by the box, not by the pieceBecause of this, at the end of the job there was enough leftover that we could do those sectionsI gave her a bid on that work with labor, since it was separate from the original bid. To do this, she would need to purchase outside J channel and vinyl corners to complete those sections. She declined that bid, also shown in textBecause we weren't seeing eye to eye on this job at that point, I told her as a sign of good faith that I would not charge labor on that if she'd pay for the materials to complete itShe agreed to pay the $for the materials. When we met in December after the job was completed, she still owed a total of $(due to adding in the $167.16), and she was trying to get $waived off the billWhen we were discussing this, I said I wouldn't do that, and listed all the work I had done that she was not charged forI did say I would drop off the $for the vinyl materials as another sign of good faith from the final bill if she would pay in full that dayShe declined, stating she would only 'let it go' if I would accept only $as a final paymentI declined. I did receive a $check from her at the end of DecemberI am not aware of telling her that I overcharged her for any of the work we had done, but simply pointing out the work that I had not charged her for. The point of doing bidding is to get more than one bid given before signing, so you can compare pricing and decide from there who you would like to have do your workIf she was not happy with the price given, she should not have signed it and agreed to pay the bid amount of $13,A copy of the bid she signed is included. I am willing to waive the remaining $that she still has not paid to resolve this matter. Thank you for the opportunity to respond, *** ***
Pasch Builders LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I accept [redacted] waiver of the final payment. Pasch Builders, LLC, does exception work.  The final project looks good.  Due to miscommunication and my expectations of what I thought I was paying for, I will not be using [redacted] again.  If you choose to use [redacted], Pasch Builders, LLC, I would recommend that you make sure EVERY aspect of the project is written in FINE DETAIL to avoid the misunderstandings that I had with [redacted].

Review: This company charges a .25 cent surcharge on ANY purchase made with a Debit, Credit, or even EBT (food stamp) card which is illegal. They can surcharge on Credit cards if they went through a process and registered with VISA and had to follow a lot of rules, but they do not and get away with charging .25 cents for every swipe made by a card.Desired Settlement: I just want Someone to tell them to stop doing it! I've complained to him, our State General Attorney, made complaints to DSHS as well as VISA and he continues to do it. It just seems like no one cares this company is double dipping on it's customers. Our town is small (2000 people) and he is the closest corner shop and I enjoy giving a local business money, but not when he is charging me illegal fee's and doesn't care.