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H&H Hardwood Floors

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H&H Hardwood Floors Reviews (2)

[redacted] Above is a link to the homeowners invoice for your reviewIf the link doesn't work please advise and I can email over a copy directlyThe homeowner called me out to address a couple of concerns, months after the job had been completed and paid in fullHe had complaintsThe first was about the urine stains his dogs were leaving on his new wood floorsI told him the only way to correct this issue was to sand and finish the wood floors and possibly tearing out/replacing some of the flooring as wellHe was pretty upset that there were no other corrective actions to be takenHe told me he had tried to pour bleach on the spots to remedyI told him it wouldn't workThe urine had already had a chemical reaction with the tannic acid in the white oak flooring causing it to turn into dark spots alreadyHis second complaint was about the floor vent/registersPlease understand that any "holes" in his floor where the A/C vents were at already existed and we laid our flooring up to the edge of theseSecond part of this is that we never told him we would supply or install any floor registersHe was upset that his wife bought new vent/register covers and they were too small and didn't cover the hole properlyWhen I proceeded to tell him this wasn't in my bid he became even angrierWe went out of our way to help him during his projectWe even injected a huge area by his garage door with epoxy for freeThat floor was popping up because the old adhesive used had released alreadyWe were at no point ever weeks behind schedule eitherThe bid was accepted on 3/4/and I received a materials deposit to order the materialsThe material took week to order in from the manufacturerThe final invoice after completion was paid on 4/1/He's upset about things that I either have no control over (puppy urine) and also something I never quoted him to do (floor vents/registers)We at H&H Hardwood Floors have been a part of the Revdex.com for yearsNever had a complaint beforeAnd we have always had a great ratingI truly hope that one bad apple doesn't spoil the bunch for all the years of hard work and dedication we have put in with countless homeowners/contractors over the years.Thanks [redacted] H&H Hardwood Floors

[redacted] Above is a link to the homeowners invoice for your review. If the link doesn't work please advise and I can email over a copy directly. The homeowner called me out to...

address a couple of concerns, months after the job had been completed and paid in full. He had 2 complaints. The first was about the urine stains his dogs were leaving on his new wood floors. I told him the only way to correct this issue was to sand and finish the wood floors and possibly tearing out/replacing some of the flooring as well. He was pretty upset that there were no other corrective actions to be taken. He told me he had tried to pour bleach on the spots to remedy. I told him it wouldn't work. The urine had already had a chemical reaction with the tannic acid in the white oak flooring causing it to turn into dark spots already. His second complaint was about the floor vent/registers. Please understand that any "holes" in his floor where the A/C vents were at already existed and we laid our flooring up to the edge of these. Second part of this is that we never told him we would supply or install any floor registers. He was upset that his wife bought new vent/register covers and they were too small and didn't cover the hole properly. When I proceeded to tell him this wasn't in my bid he became even angrier. We went out of our way to help him during his project. We even injected a huge area by his garage door with epoxy for free. That floor was popping up because the old adhesive used had released already. We were at no point ever 3 weeks behind schedule either. The bid was accepted on 3/4/16 and I received a materials deposit to order the materials. The material took 1 week to order in from the manufacturer. The final invoice after completion was paid on 4/1/16. He's upset about things that I either have no control over (puppy urine) and also something I never quoted him to do (floor vents/registers). We at H&H Hardwood Floors have been a part of the Revdex.com for years. Never had a complaint before. And we have always had a great rating. I truly hope that one bad apple doesn't spoil the bunch for all the years of hard work and dedication we have put in with countless homeowners/contractors over the years.Thanks[redacted]H&H Hardwood Floors

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Address: 2301 W Whitestone Blvd Ste C1, Cedar Park, Texas, United States, 78613-7251

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