HHHunt Homes

I am presently building a home with HHHunt in Chesterfield, VA and while waiting for Dominion power to install power which took 3 weeks the section in the community became as they put it back logged because they stopped the majority of construction for all the homes which now has them pushing closing dates 10 weeks beyond the estimated time originally given with zero compensation to buyers. Work which could have been done to help prepare for when the power was connected was left undone for weeks and the buyers who trusted HHHUNT with building their homes are left scrambling to burden financial burdens the additional time has created while being told they cannot push their existing work crews to expedite the matter or compensate buyers in Watermark

We built our home from HHHunt in 2017 we have had numerous issues with water leaks and finding out HHHunt did not follow building code with our rooftop. Our water leak has been going on for over a year. Every time it rains we have water coming from our ceiling in our closet from the rooftop. HHHunt has been out to our house 4+ times to "fix" the leak. As of this complaint, the leak has not been fixed. As for the building code violation, our roof requires two scuppers, a main and an emergency scupper. HHHunt is trying to use the cheapest way possible to fix this issue. We have been told they will enlarge our existing scupper although the code, R903.4.1 Secondary (Emergency Overflow) Drains and Scuppers requires two and Sections 1106 and 1108 of the International Plumbing Code. We have had mildew and mold because this leak has been happening for over a YEAR. The supervisor argued with ServePro about what it needed to be corrected to remove the mold/mildew because he didn't want to have to do "extra" work.

We are not the only owners who are having these issues. There are several homes in our neighborhood dealing with these same issues because HHHunt did not follow the code R903.4.1 when building our homes. We have one leak, most of our neighbors have several.

Although, water leaks and scupper issues is our main concern. We also have nail pops and squeaky floors (this will be the second time). The workmanship of these homes is unacceptable and HHHunt has cut every corner to save money.

An A+ rating is laughable. I would give them a D-

I purchased my home in May 2017. I have experienced water leakage and damage at the base of the middle window in the master bedroom since that time. The warranty team has visited my home on three (3) separate occasions in attempt to remedy the issue. While I appreciate their efforts, they have been unable to locate the source of the water leakage.

The warranty team most recently conducted repairs on Tuesday, October 23, 2018. As previously stated, this was the third attempt to remedy the water leakage, and subsequent water damage. On Friday, October 26, 2018, the Mechanicsville area experienced significant rain. This morning, Saturday, October 27, 2018, I checked the window and it is again displaying signs of wetness and staining. The most recent “repair” did not even last four (4) days.

Through this entire process, I have always remained courteous. I have remained hopeful and confident in the abilities of this company to resolve what appeared to be a minor issue. However, after three (3) visits to my home, and the persisting issue, I must insist on an elevated level of attention to get this resolved.

My husband and I purchased a home from HHHunt in July 2014. After the home was built on the lot next to ours, the reflection from our neighbors window damaged some of our siding. We discussed this with Justin M in early March 2017, but received no follow up and action despite being told we would. We also discussed this issue with Lynn C a number of times over the course of the last year, but have received no real follow up and zero action despite being told we would. Instead of progressing with fixing the issue, just last week Lynn C sent another email restating everything that we had already discussed, and informing us again that our neighbors would have to agree to tint their window, which they agreed to over a year ago- all information that had already been conveyed to Lynn in emails, on the same email thread, months earlier.

As of today, May 14, nearly 14 months after the first email was sent regarding this issue, NOTHING has happened except a handful of emails that either reiterate old information or make promises that have not been kept. My husband and I are unsure how ANY business, let alone one that has an A+ rating on Revdex.com and a slew of brand promises and values they love to tout, thinks that taking over a year to fix an issue is an acceptable business practice. We are only left to ascertain that HHHunt's values only really apply to the customers that they are actively building homes for, and not customers that have already forked over a quarter to half a million dollars for their home.

We are beyond disappointed with HHHunt's abysmal performance.

1. Placing permanent Gas pipe lines and Gas meters, Electrical fixtures belonging to neighbors in my property (LOT ). I recently bought a house and it's zero lot house. I understand that there is a 8.ft access in zero lot zones for the purpose of maintenance but not to place any permanent fixtures belonging to neighbors that cause hazardous conditions for me and my family. I have requested the builder to inform me if they are planning to place any permanent fixtures in my property and raised my concerns immediately when they stated building my neighbors house in Lot *** and I also raised my concern with HOA, but in spite of all this it is observed that builder did not take any action and never responded back to me in writing and they placed a permanent fixture in my property.

I have also reached out to City of *** gas department and they told me that they have no objection in moving the gas meter to my neighbors property if the builder place the gas pipes in the building accordingly.

At the time of purchase I was told that, the access is for maintenance purposes only and after selling the house, that started building my neighboring house and had construction people driving vehicles all around my back yard at will and created uneven surfaces in my backyard.

2. HVAC condensation Issues, There are many com[paints in the community about freezing pipes when the temperatures dropped below "0" during winter.

3. Some of the wooden frames\structures are not insulated properly near mechanical equipment on the third floor. It is observed that some of the newly built houses in the same community are insulated.

4. It is observed that some of the roof shingles on the house flew away when we had high winds last month.

5. The fixtures that hold fans in the house are stapled instead of using clamps are screws.