HHHunt Property Management, Inc.

It is important to note that *** Place uses the AANC Lease which is the preferred lease agreement for the State of North Carolina due to how it aligns itself to landlord/tenant law in this state At lease signing, both the resident and the management office agree to a lease term and rate
for that term The management team makes it very clear what the rent obligation is for rent during that term Not only is it outlined in the lease agreement, but it is also followed up by a Notice to Vacate Addenda in which is also executed with signatures This addenda reminds the residents that rent is due throughout the lease term regardless of when they have given notice When this resident gave notice, we reminded her what the rent amount was going to be for the rest of the lease term It also served as a reminder that rent was due on the first day of the month, as usual This resident has also implied that we failed to change her air filter during her lease term We made several attempts to do so, however, this resident declined this service and let the service technician know that she would be changing it herself We offer complimentary air filter replacement through our preventive maintenance program, however some residents prefer to do it themselves more often or to use a different type of filterUltimately, it is the resident’s responsibility to change the air filter in their home Section 11, paragraph B of the lease states that “The resident agrees to supply and use all electric light bulbs, heating and air conditioning filters, and fuse replacement during their tenancy” The resident also reported in this claim that mold was found in her apartment home This resident never reported a mold/mildew issue until several months after the move out She called in an emergency service request that her AC unit was not cooling and that the thermostat was reading “blank” The emergency service person responded within an hour of the call and repaired her AC unit Her account of what occurred is different than what was documented on the service request The account in the complaint is not the method we would have used to repair a clogged condensation line The AC unit in her style apartment has an overflow valveOnce the water reaches a certain level in the pan, it will shut off the unit so that condensation doesn’t fill above the pan line The service technician cleared the line, added a pan tab to break down any objects that could clog the drain again, and removed the water in the pan Once this occurred the AC turned back on Although no mold or mildew was ever reported to the office nor found in the unit, it is the residents’ responsibility to report mold or mildew findings to the office Section 12, paragraph C states “immediately notify us (the management company) of the presence of mold, mildew or similar growth in the home after you attempted to remove through common household cleaning solutions” It was not until the resident received her final bill was mold or mildew reported The resident has mentioned several occasions where the police were called to the property to investigate reports of people smoking pot in parked cars The Garner Police Department arrested some people who were not residents of the communityConsequently, the leasing office immediately sent them no trespassing notices At no point was a resident from the community arrested during one of these incidents Section of the lease agreement states, “You understand and agree that you and your authorized occupants are exclusively responsible for protecting yourself, themselves, the home, the guest from crime, fire and other damages”.The management office is responsible for mailing the final statement by the 30th day of the official move out date (end of lease term) of the home as in Section of the lease agreement This statement was received by Ms*** before the days allowed by the lease agreement and the State of North Carolina During a lengthy conversation with Ms***, she noted that she was being charged for water/sewer and trash for the month that she didn’t live at the community but was still responsible for rent We agreed to remove that charge Section of the lease agreement states “you agree to obtain electric, water, sewer and garbage service throughout the lease term” Waiving those final fees was complimentary At no point was a follow up call being offered in response to her claims She was told that a new statement with the removal of the water/sewer/garbage bill was going to be reissued and that she had days to pay the *** The onsite management team reissued a final statement that removed the water/sewer/garbage charge for August The final statement was to be paid in full by the 10th day of receiving the statement The residents did not pay the *** or contact the office to set up a payment plan during that time period We had the option to file with a collections agency, but we did not We made another attempt almost two months later offering the opportunity to pay Ultimately, three months later the claim was turned over to collections for nonpayment After the resident received collection calls from the collection agency, our office was contacted about setting up a payment plan We contacted the collection company and had them remove the claim and set up on a month payment plan through us The collection company required us to show them the payment plan agreed upon prior to removing the claim We have provided that information to them We are now seeking from the collection company confirmation of the removal of this to provide to the resident In conclusion, Ms*** agreed on the *** owed to *** Place and has established a payment plan in writing As long the terms in the payment plan are met, the account will remain out of collections We will not refund any portion of the amount owed Please let me know if you have any further questions.*** ***Regional Property Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] According to to the HHHunt handbook that is given to all [redacted] place residents in the very first page of the book, it states that this includes an environment free from harassment. The definition of harassment is as follows, a feeling of intense annoyance caused by being tormented. Tormented meaning experiencing intense pain especially mental pain. I moved for my health and safety, as parking became a huge issue because as stated in the handbook, there are designated spots for boats and space is limited and that space was in the parking lot in phase 1, this became such a huge issue that parking became a hassle, all of which was brought to everyone's attention, and even caused a heated argument between residents. Nothing was ever done to fix the situation. This whole situation has been harassment and out of control. As the numerous amounts of drug related incidents, and one in fact was a resident of the complex, they lived two buildings behind us and the garner police dept came out and served them both court dates, I spoke with [redacted] on this certain circumstance because it really concerned me with the type of behavior that occurred and I was concerned about my safety as the cops had to attend [redacted] place twice that night due to the suspects, once where they surrendered various amounts of drugs and drug related items, and the second time because they came back to our building making treats and reentering the car that they were told to stay out of.  That was only one of three major drug bust that occurred at that parking lot. One 4 people were taken to jail and their car was left over night when it should have been moved from the premises, this one [redacted] was aware of because she was riding around on the golf cart when it happened! If the drug related problems were not such an issue, why is it that I have one of the Garner Police Depts personal numbers I didn't have to continue to call dispatch, that officer would be Mr. [redacted] for the record.  As far as the air filters, as stated in your handbook, a member of our staff will replace your air filter on a quarterly basis. We will notify you of this service in advance. There was only one time that I requested our filter not to be changed because all the other times it had never been changed, and I just had changed the filter myself and didn't want it to be replaced, and I let the staff know this.  The pool and the amount of guest was brought to the staffs attention numerous times and again nothing changed with the situation. The clubhouse not being locked and people being in it after hours was also brought to the attention of the staff numerous times and nothing again was done about it. The rules of the pool were constantly broke and brought to the attention of the staff and again nothing was done about it.  All of this was brought to [redacted]s attention also, and he didn't return calls on his findings. So before the lies, get the facts straight, know what your handbook that you give to residents says. According to everything that was just brought to the attention of you, nothing has been done, therefore I was tired of the lies, no concern to fix things, my safety and health, so therefore I moved. Also, it takes 90days of nonpayment before you can send something to collections, again lies! I made contact with [redacted] well before the amount was sent to collections and because the staff failed to do their job is why my account was sent to collections, not because I had not done the procedures. So again get the facts straight, own up to the mistakes yall as company has made. It has took 2 weeks for me to get the claim off my credit and nothing but hassle and the run around the entire time. So [redacted] had you contacted me back as you said you would do, maybe none of this would have ever occurred. I agreed to pay the amount to get this situation resolved because I did not need the claim on my credit. But again after everything I have had to endure, 918.65 isn't even what it has costed me to deal with the hassle and lies, and time your company has taken away from myself.  I have been utterly disrespected by your company and not at all do I appreciate it. I feel like I'm dealing with politicians, great lies to cover up the truth because your company cannot stand up to the mistakes that have been made and the hassle I have had to go through. So with that being said I want the 80$ refunded and the rest of the [redacted] dropped due to the lack of respect from the company, and urgency to deal with matters at hand.  Also the service call regarding the air conditioner was after hours, never was it claimed that my unit was blank, that was called in on a different occasion during business hours. When the service call was made my voicemail was that there was water coming out of my return vent and the air condition had to be turned off due to the amount of water.  When the technician came he cut the duct and dumped atleast 15 shop vacs full of water out the duct, this is when the mold was present, which correlated with the sickness that was going on over the month before and after. This was brought to the attention when the service technician was there, and was never fixed, then we left. So again get the facts straight, stop making up lies to cover for the things that were not handled and were brought to the attention numerous times, after so many times of nothing being done who even cares to try to deal with anyone anymore? So do something because nothing has been done yet with out great deal of hassle and a lot of deceit and lies, with great cover up stories because someone has called you out for the numerous failures.

Review: I have been in contact with [redacted] which is the apartment complex that I lived in in [redacted] and is maintained by HHHunt properties. I have had numerous problems while living in their apartments, that were brought to the attention of the management and have even been brought to the attention of those working for the property management group. I left the property in July for my health and safety, personal pefereneces, due to the lack of terms of agreement in the policy given by [redacted] place. Not once while I lived in this community was my air filter changed, I made several phone calls to the police dept for drug related and also numerous bust that occurred in the parking lot in which I parked. As outlined in their terms of agreement in the handbook, filters were to be changed. Also, our air duct backed up with water and after finding out that this had previously occurred the mold from the air duct circulating through the apartment costed me a lot of money in doctors visits due to the extensive migraines, where I missed weeks of work and had to have numerous shots for as well as see a neurologist to try to get them under control. Other things in the handbook were brought to their attention regarding the rules, and nothing was ever done about them. Even one of the drug bust happened to be residents in another building, I was informed that this kind of behavior was not tolerated and they would be removed from the community, this did not happen. There was constant trouble day in and day out to where I no longer felt comfortable living in this community because nothing ever gets done about things, just swept under the rug. Now that I have moved, they have requested one months rent from me. Here is the time line of events that have occurred from this, and my main reason for the complaint. A letter dated for September 16th, 2014 was not posted until September 18th and through the mail service until September 19 and in my hands September 21st so just 4 days before the 30 day deadline of when someone has to be notified in order for them to collect their money. I contacted [redacted] within a day of receiving this letter, I spoke with him for over an hour about my concerns on the bill. We were charged for a water bill that was not ours due to the complex not turning the water off the day we turned the keys in and had the walk thru of our apartment on July 24, 2014. He assured me that this would be deducted from my bill. I also spoke with him on my concerns that the property was not being maintained as it should. The advantage to why we chose [redacted] place was for the security, in which we went months without with no regards as to what to expect as a community and rent did not reflect otherwise, fine. I contacted Garner Police Department numerous times, atleast once or twice a week regarding drug related things occurring in the parking lot, even witnessed numerous drug bust. I brought these matters to the attention of the management staff at [redacted] place as well as when I spoke with [redacted]. He told me he would check into these matters and get back with me, never have I heard back from him regarding this. I also brought to his attention that I knew it was my responsibility to pay these cost, but in no way did I feel like I should have too because we were there a year and never did our air filters get changed, we changed them ourselves, here again he told me he would check on this matter and contact me, never have I heard back from him. Also prior to us moving, our air duct backed up with water to the point it was coming out of the return vent, we contacted maintenance and had to wait an hour for the on call person to get there, where he informed us that the duct had been cut before and that there was mold inside the duct, he dumped several shop vacs full of water out and patched the duct again. With this being said the mold from this air duct that was circulating through our apartment caused many months of sickness for myself and [redacted]. I suffered extreme migraines, had several shots that I had to pay out of pocket for, had to have an MRI and see a neurologist to try to get them under control and missed weeks at work. Upon leaving this apartment and moving, I have not yet to have a migraine to the point of having to have shots nor have I been sick or [redacted] either. Here again [redacted] informed me that anytime the duct is cut it should be replaced and told me yet again he would check into this and get back with me, never have I heard from him again. With all of this being said, the amount of money and time I spent on these events is far more expensive than 918.65 and I explained to [redacted] that this is why I did not think it was now my responsibility to repay them as I moved to better my health and well being because I couldn't afford to be out of or miss work any further and I did not feel comfortable living there with the things I saw occur day after day. I also informed [redacted] that day that if someone did not get that property under control with security with all that had been going on it was only a matter of time before someone got hurt, and just a few short months after telling him this someone gets held up by a knife. After talking with [redacted], he had the staff at [redacted] place to send me an updated bill, again dated September 29, 2014, postage dated October 3, 2015, through the mail service October 6, 2014 and in my mail October 8, 2014. The only reflection was the water bill removed and no return call on the matters brought to his attention. So fast forward to December 17, 2014, postage the same day in the mail December 18th and to me December 20, 2014, I received a letter stating that I needed to pay the 918.65 within 10 days or the amount would be sent to collections. I contacted [redacted] on December 22nd spoke with her about this matter, was currently out of work on medical leave due to an injury and could not afford to pay that amount at the time, but at this point I am just tired of dealing with it, but don't need it on our credit either. We spoke about a payment plan to start in February and would be due every month on the 15th. She told me that she would send me paperwork regarding this contract and that was the end of conversation. A month later, January 19, 2015 [redacted] contacts me that collections has called and wants the money. So, here again no follow through on what anyone says, very disappointed at this point. I contact [redacted] again, she tells me that she needs to talk to [redacted] and figure out what to do. January 20, 2015 she contacts me back and according to [redacted] because it had been so long is to the reason it was sent to collections. My question to [redacted], took so long? I have not heard anything from them in months, I contacted right away and still had not heard anything from them, so at what point am I the one to be punished for their failure in executing processes? A few days later [redacted] calls me back and says she is sending over a letter so that they an get it back to collections to have it reversed off our credit. January 26, 2015 I receive the letter, on January 28th she contacts me again about getting it back to her so they can get the reversal done so we don't receive a phone call again so nobody is upset. I print the email after emailing her back in regards to some of the wording in the email. I bring it home have [redacted] to sign it and email it back to her on February 4, 2015. She emailed back acknowledging she had received it. As of now I have not received anything back from them on the reversal and on February 10, 2015, collections calls again. I email [redacted] again, no response since then. I'm really frustrated with how everything has been handled, I contacted again today by phone and asked to speak with both [redacted], who is out, and [redacted], who I left a message for and have not received any phone calls back from regarding this matter. I do not want to deal with [redacted] as he does not deliver his word and I probably would not hear back from either considering I have not heard anything from him since September. I just want the matter resolved, I want the reversal to be taken care of as I was told it was, and for all the trouble and hassle and everything else at this point, I'm over even feeling like its the right thing to do. I am to make a payment to them this weekend, in which I will, but I feel like because they have not delivered their word and this is still sitting at collections, I'm giving my money away. I would really appreciate this matter to be resolved, so I do not have to continue dealing with this. After days of talking with [redacted] and emails, nothing has yet to be resolved and my credit is still affected because of it. Numerous lies have been told and false hope has been given. I want the situation fixed, at this point with the amount of time I have had to spend on this, I don't want to pay another dime to them, I have paid my share of moving cost, doctors bills, and dealt with enough hassle that 918.65 is not even worth what I have had to deal with. If it would have been handled properly all along and not the numerous amount of hassle I have had to deal with, I would have been perfectly fine paying the money, now my credit and [redacted]'s credit is affected due to people. It doing their job, and giving false information to others that are telling me one thing when I know the other. I have recommended that anyone I know not to live in any of their communities, just so someone else doesn't have to experience what I have been through. I will be glad to provide all emails from talking with [redacted] and [redacted], as I have had enough.Desired Settlement: For the 80$ I paid towards the 918.65 to be refunded to me as I did my part and still have not recieved what I was promised, as well as the rest of the 918.65 dropped, as at this point I do not owe them anything for the hassle I have had to go through day in and day out for months at a time now. I moved for my well being and safety, just as anyone else would.

Business

Response:

It is important to note that [redacted] Place uses the AANC Lease which is the preferred lease agreement for the State of North Carolina due to how it aligns itself to landlord/tenant law in this state. At lease signing, both the resident and the management office agree to a lease term and rate for that term. The management team makes it very clear what the rent obligation is for rent during that term. Not only is it outlined in the lease agreement, but it is also followed up by a Notice to Vacate Addenda in which is also executed with signatures. This addenda reminds the residents that rent is due throughout the lease term regardless of when they have given notice. When this resident gave notice, we reminded her what the rent amount was going to be for the rest of the lease term. It also served as a reminder that rent was due on the first day of the month, as usual. This resident has also implied that we failed to change her air filter during her lease term. We made several attempts to do so, however, this resident declined this service and let the service technician know that she would be changing it herself. We offer complimentary air filter replacement through our preventive maintenance program, however some residents prefer to do it themselves more often or to use a different type of filter. Ultimately, it is the resident’s responsibility to change the air filter in their home. Section 11, paragraph B of the lease states that “The resident agrees to supply and use all electric light bulbs, heating and air conditioning filters, and fuse replacement during their tenancy”. The resident also reported in this claim that mold was found in her apartment home. This resident never reported a mold/mildew issue until several months after the move out. She called in an emergency service request that her AC unit was not cooling and that the thermostat was reading “blank”. The emergency service person responded within an hour of the call and repaired her AC unit. Her account of what occurred is different than what was documented on the service request. The account in the complaint is not the method we would have used to repair a clogged condensation line. The AC unit in her style apartment has an overflow valve. Once the water reaches a certain level in the pan, it will shut off the unit so that condensation doesn’t fill above the pan line. The service technician cleared the line, added a pan tab to break down any objects that could clog the drain again, and removed the water in the pan. Once this occurred the AC turned back on. Although no mold or mildew was ever reported to the office nor found in the unit, it is the residents’ responsibility to report mold or mildew findings to the office. Section 12, paragraph C states “immediately notify us (the management company) of the presence of mold, mildew or similar growth in the home after you attempted to remove through common household cleaning solutions”. It was not until the resident received her final bill was mold or mildew reported. The resident has mentioned several occasions where the police were called to the property to investigate reports of people smoking pot in parked cars. The Garner Police Department arrested some people who were not residents of the community. Consequently, the leasing office immediately sent them no trespassing notices. At no point was a resident from the community arrested during one of these incidents. Section 21 of the lease agreement states, “You understand and agree that you and your authorized occupants are exclusively responsible for protecting yourself, themselves, the home, the guest from crime, fire and other damages”.The management office is responsible for mailing the final statement by the 30th day of the official move out date (end of lease term) of the home as in Section 5 of the lease agreement. This statement was received by Ms. [redacted] before the 30 days allowed by the lease agreement and the State of North Carolina. During a lengthy conversation with Ms. [redacted], she noted that she was being charged for water/sewer and trash for the month that she didn’t live at the community but was still responsible for rent. We agreed to remove that charge. Section 36 of the lease agreement states “you agree to obtain electric, water, sewer and garbage service throughout the lease term”. Waiving those final fees was complimentary. At no point was a follow up call being offered in response to her claims. She was told that a new statement with the removal of the water/sewer/garbage bill was going to be reissued and that she had 10 days to pay the [redacted]. The onsite management team reissued a final statement that removed the water/sewer/garbage charge for August. The final statement was to be paid in full by the 10th day of receiving the statement. The residents did not pay the [redacted] or contact the office to set up a payment plan during that time period. We had the option to file with a collections agency, but we did not. We made another attempt almost two months later offering the opportunity to pay. Ultimately, three months later the claim was turned over to collections for nonpayment. After the resident received collection calls from the collection agency, our office was contacted about setting up a payment plan. We contacted the collection company and had them remove the claim and set up on a 12 month payment plan through us. The collection company required us to show them the payment plan agreed upon prior to removing the claim. We have provided that information to them. We are now seeking from the collection company confirmation of the removal of this to provide to the resident. In conclusion, Ms. [redacted] agreed on the [redacted] owed to [redacted] Place and has established a payment plan in writing. As long the terms in the payment plan are met, the account will remain out of collections. We will not refund any portion of the amount owed. Please let me know if you have any further questions.[redacted]Regional Property Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] According to to the HHHunt handbook that is given to all [redacted] place residents in the very first page of the book, it states that this includes an environment free from harassment. The definition of harassment is as follows, a feeling of intense annoyance caused by being tormented. Tormented meaning experiencing intense pain especially mental pain. I moved for my health and safety, as parking became a huge issue because as stated in the handbook, there are designated spots for boats and space is limited and that space was in the parking lot in phase 1, this became such a huge issue that parking became a hassle, all of which was brought to everyone's attention, and even caused a heated argument between residents. Nothing was ever done to fix the situation. This whole situation has been harassment and out of control. As the numerous amounts of drug related incidents, and one in fact was a resident of the complex, they lived two buildings behind us and the garner police dept came out and served them both court dates, I spoke with [redacted] on this certain circumstance because it really concerned me with the type of behavior that occurred and I was concerned about my safety as the cops had to attend [redacted] place twice that night due to the suspects, once where they surrendered various amounts of drugs and drug related items, and the second time because they came back to our building making treats and reentering the car that they were told to stay out of. That was only one of three major drug bust that occurred at that parking lot. One 4 people were taken to jail and their car was left over night when it should have been moved from the premises, this one [redacted] was aware of because she was riding around on the golf cart when it happened! If the drug related problems were not such an issue, why is it that I have one of the Garner Police Depts personal numbers I didn't have to continue to call dispatch, that officer would be Mr. [redacted] for the record. As far as the air filters, as stated in your handbook, a member of our staff will replace your air filter on a quarterly basis. We will notify you of this service in advance. There was only one time that I requested our filter not to be changed because all the other times it had never been changed, and I just had changed the filter myself and didn't want it to be replaced, and I let the staff know this. The pool and the amount of guest was brought to the staffs attention numerous times and again nothing changed with the situation. The clubhouse not being locked and people being in it after hours was also brought to the attention of the staff numerous times and nothing again was done about it. The rules of the pool were constantly broke and brought to the attention of the staff and again nothing was done about it. All of this was brought to [redacted]s attention also, and he didn't return calls on his findings. So before the lies, get the facts straight, know what your handbook that you give to residents says. According to everything that was just brought to the attention of you, nothing has been done, therefore I was tired of the lies, no concern to fix things, my safety and health, so therefore I moved. Also, it takes 90days of nonpayment before you can send something to collections, again lies! I made contact with [redacted] well before the amount was sent to collections and because the staff failed to do their job is why my account was sent to collections, not because I had not done the procedures. So again get the facts straight, own up to the mistakes yall as company has made. It has took 2 weeks for me to get the claim off my credit and nothing but hassle and the run around the entire time. So [redacted] had you contacted me back as you said you would do, maybe none of this would have ever occurred. I agreed to pay the amount to get this situation resolved because I did not need the claim on my credit. But again after everything I have had to endure, 918.65 isn't even what it has costed me to deal with the hassle and lies, and time your company has taken away from myself. I have been utterly disrespected by your company and not at all do I appreciate it. I feel like I'm dealing with politicians, great lies to cover up the truth because your company cannot stand up to the mistakes that have been made and the hassle I have had to go through. So with that being said I want the 80$ refunded and the rest of the [redacted] dropped due to the lack of respect from the company, and urgency to deal with matters at hand. Also the service call regarding the air conditioner was after hours, never was it claimed that my unit was blank, that was called in on a different occasion during business hours. When the service call was made my voicemail was that there was water coming out of my return vent and the air condition had to be turned off due to the amount of water. When the technician came he cut the duct and dumped atleast 15 shop vacs full of water out the duct, this is when the mold was present, which correlated with the sickness that was going on over the month before and after. This was brought to the attention when the service technician was there, and was never fixed, then we left. So again get the facts straight, stop making up lies to cover for the things that were not handled and were brought to the attention numerous times, after so many times of nothing being done who even cares to try to deal with anyone anymore? So do something because nothing has been done yet with out great deal of hassle and a lot of deceit and lies, with great cover up stories because someone has called you out for the numerous failures.

Review: GOODAFTER NOON MY NAME IS [redacted] AND I HAVE BEEN DISCRIMINATED AGAINST AND I HAVE NOT RECIEVED MY HOLDING FEE FOR THE APARTMENT I ONLY PUT DOWN JULY 1,2013 AND CANCELLED ON JULY 3,2013 SALES AGENT NAME WAS [redacted] SHE KEPT GIVING ME AND MY FIANCE DIFFERENT PRICING THEN TOLD WE WAS WILL TO SIGN A 15MONTHS LEASE SHE SAID OKAY THEN [redacted] TRIED LOCK US IN FOR SIXTEEN MONTH AGAINST OUR WILL I"AM SENIOR CITIZEN AND DONOT LIKE BE TAKEN ADVANATAGE OF THAT SHOULD STAND FOR ANYONE. SO I PULLED MRS,"[redacted]" CARD I SAID YOU TOLD ME THE PHONE A DIFFERENT PRICE NOW I GET HERE TO THE LEASING OFFICE I DROVE 40 MILES AND NOW YOU TELL QUOTE ME SOMETHING ELSE SHE OKAY I WILL CHANGED THE PRICE OF THE APARTMENT. SHE SEND A RESERVATION TO MY EMAIL ADDRESS FOR 16MONTH LEASE SHE TRIED LOCK ME IN FOR THE SECOND TIME I TOLD HER 15 MONTHS THEN SHE TELLS ME TO SIGN I SAID WHY IS SIGNING AND HAVE NOT GOT APPROVED THEN SHE SAY I WILL CALL 5 MINUTES LATTER SHE CALLS BACK STATING YOU HAVE PAY 500.00 DOLLARS I SAID FORGET IT AND GIVE MY HOLDING FEE WHY DID I PUT A HOLDING ON UNIT THE FIRST DAY WHEN I DID NOT GET APPROVED THAT DAY JULY 1,2013 MRS, [redacted] KEPT CHANGING HER STORY I TOLD HER I READ BAD REVIEWS ON THIS APARTMENT LEASING OFFICE I SHOULD STAYED AWAY. I WANT MY 100 DOLLAR HOLDING FEE THAT I PUT DOWN ON APARTMENT THESE FOLKS LIKE SCAMM SENIORS .Desired Settlement: 100 REFUNDABLE HOLDING FEE

Business

Response:

To Whom It May Concern: Mr. [redacted] $100 holding fee was processed immediately after we received notice he was canceling his apartment with us. Our pricing does vary on a daily basis. We use a software called Yieldstar which gives us daily pricing based on availability. Mr. [redacted] was quoted a rental price, but came in several days later to apply. We did explain our pricing was good for 24 hours. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]