I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** According to to the HHHunt handbook that is given to all [redacted] place residents in the very first page of the book, it states that this includes an environment free from harassmentThe definition of harassment is as follows, a feeling of intense annoyance caused by being tormentedTormented meaning experiencing intense pain especially mental painI moved for my health and safety, as parking became a huge issue because as stated in the handbook, there are designated spots for boats and space is limited and that space was in the parking lot in phase 1, this became such a huge issue that parking became a hassle, all of which was brought to everyone's attention, and even caused a heated argument between residentsNothing was ever done to fix the situationThis whole situation has been harassment and out of controlAs the numerous amounts of drug related incidents, and one in fact was a resident of the complex, they lived two buildings behind us and the garner police dept came out and served them both court dates, I spoke with [redacted] on this certain circumstance because it really concerned me with the type of behavior that occurred and I was concerned about my safety as the cops had to attend [redacted] place twice that night due to the suspects, once where they surrendered various amounts of drugs and drug related items, and the second time because they came back to our building making treats and reentering the car that they were told to stay out of That was only one of three major drug bust that occurred at that parking lotOne people were taken to jail and their car was left over night when it should have been moved from the premises, this one [redacted] was aware of because she was riding around on the golf cart when it happened! If the drug related problems were not such an issue, why is it that I have one of the Garner Police Depts personal numbers I didn't have to continue to call dispatch, that officer would be Mr [redacted] for the record As far as the air filters, as stated in your handbook, a member of our staff will replace your air filter on a quarterly basisWe will notify you of this service in advanceThere was only one time that I requested our filter not to be changed because all the other times it had never been changed, and I just had changed the filter myself and didn't want it to be replaced, and I let the staff know this The pool and the amount of guest was brought to the staffs attention numerous times and again nothing changed with the situationThe clubhouse not being locked and people being in it after hours was also brought to the attention of the staff numerous times and nothing again was done about itThe rules of the pool were constantly broke and brought to the attention of the staff and again nothing was done about it All of this was brought to ***s attention also, and he didn't return calls on his findingsSo before the lies, get the facts straight, know what your handbook that you give to residents saysAccording to everything that was just brought to the attention of you, nothing has been done, therefore I was tired of the lies, no concern to fix things, my safety and health, so therefore I movedAlso, it takes 90days of nonpayment before you can send something to collections, again lies! I made contact with [redacted] well before the amount was sent to collections and because the staff failed to do their job is why my account was sent to collections, not because I had not done the proceduresSo again get the facts straight, own up to the mistakes yall as company has madeIt has took weeks for me to get the claim off my credit and nothing but hassle and the run around the entire timeSo [redacted] had you contacted me back as you said you would do, maybe none of this would have ever occurredI agreed to pay the amount to get this situation resolved because I did not need the claim on my creditBut again after everything I have had to endure, isn't even what it has costed me to deal with the hassle and lies, and time your company has taken away from myself I have been utterly disrespected by your company and not at all do I appreciate itI feel like I'm dealing with politicians, great lies to cover up the truth because your company cannot stand up to the mistakes that have been made and the hassle I have had to go throughSo with that being said I want the 80$ refunded and the rest of the [redacted] dropped due to the lack of respect from the company, and urgency to deal with matters at hand Also the service call regarding the air conditioner was after hours, never was it claimed that my unit was blank, that was called in on a different occasion during business hoursWhen the service call was made my voicemail was that there was water coming out of my return vent and the air condition had to be turned off due to the amount of water When the technician came he cut the duct and dumped atleast shop vacs full of water out the duct, this is when the mold was present, which correlated with the sickness that was going on over the month before and afterThis was brought to the attention when the service technician was there, and was never fixed, then we leftSo again get the facts straight, stop making up lies to cover for the things that were not handled and were brought to the attention numerous times, after so many times of nothing being done who even cares to try to deal with anyone anymore? So do something because nothing has been done yet with out great deal of hassle and a lot of deceit and lies, with great cover up stories because someone has called you out for the numerous failures
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** According to to the HHHunt handbook that is given to all [redacted] place residents in the very first page of the book, it states that this includes an environment free from harassmentThe definition of harassment is as follows, a feeling of intense annoyance caused by being tormentedTormented meaning experiencing intense pain especially mental painI moved for my health and safety, as parking became a huge issue because as stated in the handbook, there are designated spots for boats and space is limited and that space was in the parking lot in phase 1, this became such a huge issue that parking became a hassle, all of which was brought to everyone's attention, and even caused a heated argument between residentsNothing was ever done to fix the situationThis whole situation has been harassment and out of controlAs the numerous amounts of drug related incidents, and one in fact was a resident of the complex, they lived two buildings behind us and the garner police dept came out and served them both court dates, I spoke with [redacted] on this certain circumstance because it really concerned me with the type of behavior that occurred and I was concerned about my safety as the cops had to attend [redacted] place twice that night due to the suspects, once where they surrendered various amounts of drugs and drug related items, and the second time because they came back to our building making treats and reentering the car that they were told to stay out of That was only one of three major drug bust that occurred at that parking lotOne people were taken to jail and their car was left over night when it should have been moved from the premises, this one [redacted] was aware of because she was riding around on the golf cart when it happened! If the drug related problems were not such an issue, why is it that I have one of the Garner Police Depts personal numbers I didn't have to continue to call dispatch, that officer would be Mr [redacted] for the record As far as the air filters, as stated in your handbook, a member of our staff will replace your air filter on a quarterly basisWe will notify you of this service in advanceThere was only one time that I requested our filter not to be changed because all the other times it had never been changed, and I just had changed the filter myself and didn't want it to be replaced, and I let the staff know this The pool and the amount of guest was brought to the staffs attention numerous times and again nothing changed with the situationThe clubhouse not being locked and people being in it after hours was also brought to the attention of the staff numerous times and nothing again was done about itThe rules of the pool were constantly broke and brought to the attention of the staff and again nothing was done about it All of this was brought to ***s attention also, and he didn't return calls on his findingsSo before the lies, get the facts straight, know what your handbook that you give to residents saysAccording to everything that was just brought to the attention of you, nothing has been done, therefore I was tired of the lies, no concern to fix things, my safety and health, so therefore I movedAlso, it takes 90days of nonpayment before you can send something to collections, again lies! I made contact with [redacted] well before the amount was sent to collections and because the staff failed to do their job is why my account was sent to collections, not because I had not done the proceduresSo again get the facts straight, own up to the mistakes yall as company has madeIt has took weeks for me to get the claim off my credit and nothing but hassle and the run around the entire timeSo [redacted] had you contacted me back as you said you would do, maybe none of this would have ever occurredI agreed to pay the amount to get this situation resolved because I did not need the claim on my creditBut again after everything I have had to endure, isn't even what it has costed me to deal with the hassle and lies, and time your company has taken away from myself I have been utterly disrespected by your company and not at all do I appreciate itI feel like I'm dealing with politicians, great lies to cover up the truth because your company cannot stand up to the mistakes that have been made and the hassle I have had to go throughSo with that being said I want the 80$ refunded and the rest of the [redacted] dropped due to the lack of respect from the company, and urgency to deal with matters at hand Also the service call regarding the air conditioner was after hours, never was it claimed that my unit was blank, that was called in on a different occasion during business hoursWhen the service call was made my voicemail was that there was water coming out of my return vent and the air condition had to be turned off due to the amount of water When the technician came he cut the duct and dumped atleast shop vacs full of water out the duct, this is when the mold was present, which correlated with the sickness that was going on over the month before and afterThis was brought to the attention when the service technician was there, and was never fixed, then we leftSo again get the facts straight, stop making up lies to cover for the things that were not handled and were brought to the attention numerous times, after so many times of nothing being done who even cares to try to deal with anyone anymore? So do something because nothing has been done yet with out great deal of hassle and a lot of deceit and lies, with great cover up stories because someone has called you out for the numerous failures