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HHI As Seen On TV

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Reviews HHI As Seen On TV

HHI As Seen On TV Reviews (6)

Review: Lily's has an ad on TV claiming 50% savings on heating bills using their heater. I received one as a gift and my bill went up instead of down. Being on a fixed income I feel that they need to stop making false claims about their products.

I asked if I could get a refund and was refused. I guess the next step will be small claims court to hopefully recover some of my money.Desired Settlement: The heater cord over heated 5 times so I took it back. They refused to give a refund but did give me another over rated heater. I can't afford to run the heater with an increase in heating bills.

Business

Response:

I appreciate the opportunity to respond to the complaint registered by this consumer. At Lily's we strive to please everyone who chooses to shop with us. Growing our business by providing quality products and exceptional customer service is our constant focus. As I understand the complaint, the consumer received the heater as a gift. Kudos to whomever chose to give such a generous gift! Because the heater is a source of supplementary heat rather than primary heat, it is recommended that the user turn down the primary source of heat and let our little "workhorse" heater operate most efficiently. Operating both the primary and supplementary sources of heat will indeed increase the number of kilowatt hours used and increase the electric bill. I understand that the heater was exchanged at the local Lily's location. I trust that the replacement heater served this user's needs economically and efficiently. I urge this consumer to contact me directly. [redacted], Lily's Customer Service, ###-###-#### ext. [redacted] I am available for followup help as needed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: My husband received 2 Thunder Stunners from Lily's As Seen on TV as Christmas presents. He didn't really want them and so took the receipt to the store to return them in order to purchase a gift he actually wanted. The person who purchased the gift assured him that when they made the purchase they were told he would be able to return with a receipt. When we took the receipt and the items to return them we were informed he could exchange them or get store credit, but their policy does not allow refunds. There was nothing in the store he was interested in, and it's doubtful there will be any inventory at a later date he wants, so this means he's stuck with items he doesn't want. He attempted to call and resolve the issue with customer service and their attitude was basically "sorry about your luck".Desired Settlement: Both items are still in original packaging, and we still have the original store receipt. We would like a refund for the full amount.

Business

Response:

Thank you for bringing this complaint to my attention. It is certainly our desire for every customer to feel valued at Lily's. I am sorry that this customer is dissatisfied with the customer service he received when he attempted to return a Christmas gift that a friend of family member had chosen for him. Our corporate policy is 'No Refunds/Exchanges Only' as is clearly posted in several prominent locations in the store and printed on the sales receipt. Even after this period of time, we will gladly issue a store credit for other merchandise or exchange for other merchandise, however, our corporate policy must prevail. I am particularly concerned that this customer felt that he was given cavalier treatment when he reported this incident. I truly apologize for the fact that he did not feel valued at the time. Our associates are carefully trained to respond with kindness and empathy to all, and I regret that his experience was not positive. This will certainly be addressed as a one-on-one training issue.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their policy as posted and printed on the receipt does not in fact state No Refunds. The original receipt was included with my original complaint and is attached to this email. There is also nothing posted in their store stating "no refunds". Regards,[redacted]

Review: On Feb 1st I purchased a foot massager from Lily's at Valley View. When I opened the box at home, the cord and remote were not in bags as a new product would be. I got the massager out of the box, then opened the pamphlet to read the directions. Someone's personal notes on yellow sticky notes were stuck inside the pamphlet. At that point I knew the massager was used by someone else. The next day I took it back along with a coupon that said 20% off any single item. I was told the coupon was not valid on the foot doctor. NO where did this coupon state it was not valid on the foot doctor, I use coupons and read the small print before trying to use one. I asked the sales clerk to explain this to me but there was no reason given as to why I could not use the coupon. Inside the add it was another coupon which said 50% off foot doctor, the exact "used" item I had purchased the day before. I presented that coupon and was told it was not valid either as the price I paid was already 50% off. So why publish coupons no one can use?At this point my trust and value as a customer was broken and I wanted my money back. No go, I could only get store credit. I did not want a store credit for $124.99 at that store, I wanted my money. The clerk would not allow it, either I get another foot massager or store credit. I will say that they did have the policy of no refunds posted in sight. I called customer service and they would not allow a full refund either. So back to the store. I went in the store and told the clerk I wanted to try another foot doctor since that was my only option and I also felt they should honor the 20% off coupon. The employee went into the back room to talk to his manager, [redacted], he stayed for awhile and I could see them talking. The employee came back to say his manager said I could take the used foot doctor (with a remote that did not work) and she would give me 10% off?? [redacted] should have come out of her room to tell me, instead of making her employee deliver her decsDesired Settlement: I feel very unvalued and deceived by Lily's add. The coupons are a joke, when I called there customer service department, the rep. kept comparing J[redacted] coupons to Lily's coupons. I was not talking about [redacted]'s.So I feel I should receive 20% refund in cash from Lily's since no place on the coupon does it mention not valid on the foot doctor.

Business

Response:

Thank you for bringing this complaint to my attention. It is certainly our desire for every customer to feel valued at Lily's. I am sorry for the confusion with the coupons. Lily's bonus coupons are not valid with any other offers or coupons. The 50% coupon was valid and used to make the item $ 124.99, the original price is $249.98. Our corporate policy is 'No Refunds/Exchanges Only' as is posted in the store and on the sales receipt. Though I can not issue a 20% refund, I would be more than happy to send a $25.00 gift card valid at any Lily's location. Our sales associates are carefully trained to respond with kindness and empathy to all, and I regret that her experience was not positive.

Thank You,

Lily's As Seen On TV Stores

Customer Service Assistant Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a bag from the store for $29.99. When I got home with the bag and unzipped it the zipper broke. I did not cause this to happen however the manager at the store and the one I called at the customer service line are refusing to refund my money or give me one to replace it. The manager I spoke to on the phone was [redacted] and her phone number is [redacted]. I had the reciept in hand and returned the bag only one day after the purchase but they still refuse to do anything for me. I would prefer my money back now that I know they refuse to back up anything they sell but at this point I would be willing to get another bag with a zipper that works properly to replace it. The lady at the store in [redacted] and the first lady I spoke to on the phone when I called were very nice but [redacted] was very short and kept interrupting me when I was trying to explain the bag to her.Desired Settlement: I would prefer my money back now that I know they refuse to back up anything they sell but at this point I would be willing to get another bag with a zipper that works properly to replace it. The lady at the store in [redacted] and the first lady I spoke to on the phone when I called were very nice but Jan was very short and kept interrupting me when I was trying to explain the bag to her.

Business

Response:

I appreciate the opportunity to respond to the complaint made by our customer. I recall clearly the phone call that I received and the ensuing conversation. The customer purchased an insulated bag intended to transport either hot or cold food and stated to me during our phone conversation that it was going to be a bag to carry cold foods home from the supermarket. The bag has zippers on the two front seams of the bag in order to access foods without spilling, etc. Because the zippers were in good working order when the bag was purchased, we cannot allow an exchange or refund. Our policy requires that the item returned (unless defective, which this is not) be in the same condition as when purchased. I am truly sorry that this item cannot be exchanged for our customer. It is our intention for all customers to be satisfied with their purchases and the level of service that they receive at Lily's. However, this situation does not allow an exception to our policy. I also am sorry that the customer was dissatisfied with the tone of our conversation. It is my personal goal to speak courteously with all persons. I regret that our customer did not perceive that courtesy.Because it is our goal for all customers to be satisfied and choose to shop with us again, I ask our customer to consider Lily's again in the future. We strive to provide quality goods and excellent customer service to all.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I find it remarkable that this woman claims to know the zippers were working properly when I purchased the bag when she was not even present. I stated to her on our first conversation that the zipper fell apart the first time I tried to unzip when I got home, the same day I bought it. She is trying to make it sound like I broke it and I do not like being called a liar. I am not sure what else you can do but I find it absolutely ridiculous that this lady has made the choice to represent her store this way. I will make sure that anyone who will listen understands how dishonest the management for this company is and will strongly advise them not to purchase the "junk" they sell.

Regards,

Review: Lily's advertized small heaters - one at last years price and one free. I bought it and it wasn't suitable for my use. I paid 263.24 and now I found out I was really stupid. They actually now cost 59.99 at other stores although I didn't know until recently. I would have kept them if they were what I needed.Desired Settlement: All I want is a refund $263.24. The salesman did tell me if I was not satisfied I could bring them back within 15 days and get a refund.

Business

Response:

I have read the complaint by our customer, and I appreciate the opportunity to respond. The customer chose our infrared heaters that are pre-priced at $249.99, buy one, get one free. The decision was made after purchase that they were not suitable for the customer's use, and a refund was requested. The customer stated that the same heater is on sale elsewhere for $59.00. The customer also stated that a refund was offered at the time of purchase.I am truly sorry that the customer was not satisfied with the quality or functions of the excellent heater purchased. We have sold hundreds of thousands of these heaters and have an equivalent number of satisfied customers. I understand that a similar heater may be offered as a promotion at another business, but I stand firm on the claim that a similar heater would not be equal to ours.Our sales associates are carefully trained not to say that a refund will be issued if the customer chooses to make a return. Our corporate policy, which has been in place since 1975, states that we issue store credit or exchange for other merchandise. This message is posted several places in the store, on the cash-wrap stand and at the cash register. It is also printed on the receipt.I am indeed sorry that the customer is dissatisfied with the items she bought in our store, but I must enforce our no refunds, exchanges only policy. I encourage the customer to return the heaters for a store credit or exchange for other excellent merchandise.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regards to Lily's giving me a piece of paper worth $263.23, I do not want anything but a refund back since the salesman said if I wasn't satisfied he would refund it. I am a widow living on a low income and they don't have anything in the store worth that much money. I have no reason to lie. I just want to be treated as promised.

Thank you,

Review: I Contacted Lily's today by phone to inquire if the sold Star Shower Christmas light. I was advised they only had 1 which was returned due to the lights being uneven sizes when being projected. I asked if the product could be held and would come to the store. I went to the store and [redacted] the store manager asked me to step inside the restroom where it was to see how the lights projected. I asked him several times if the merchandise could be returned and he said yes within 15 days. Never once did he have the professionalism or courtesy to advise it would be for a credit only. To my surprise when I got home to put the product together it was clearly broke/defective where I am unable to even use the product.. I feel I was a pawn to get rid of defective merchandise. Shady business tactics. I understand your policy if the item worked and I just didn't want it. I was sold merchandise that was returned prior to my purchase that should have never been sold to another customer because it was broke. Lily's need to find a more honest Store Manager to run their store.Desired Settlement: I would like a full refund for $34.51.

Business

Response:

We at Lily's take personal pride in the many excellent products we sell, including the most popular As Seen on TV Items. Because we handle enormous quantities of highly popular products, occasionally a defective item will be sold. That is certainly not our intention, and we apologize sincerely to this customer for the inconvenience experienced. While our corporate policy calls for exchange or store credit, we will be glad to make an exception for this customer and offer a full refund. If the customer will contact me personally at ###-###-####, I will be glad to authorize the refund transaction. The receipt is required for this to take place. Again, we offer our apologies for this unfortunate situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: NOVELTIES-RETAIL

Address: P.O. Box 6849, Sevierville, Tennessee, United States, 37864

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