Hi-Country Buick, GMC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I don't know what part of I don't want to go back to your business you don't understand, is this a real person responding to my complaint or is it automatedI sounds like a broken record, if you want me to bring in my vehicle I've already tried that twice and I'm not going back to Hi-Country GMC to be insulted and humiliated again by your employees I sent you what I want to be doneWe asked for the service records, but wasn't given anythingI want my vehicle worked on at a place I can trust to be treated with respect and dignity without the run around which I've gotten from Hi-Country GMC Regards, [redacted]

I do not accept the business offer: I now have a Car Fax report dated 3-20-showing an odometer reading of 64,919, however I purchased the vehicle with an odometer reading of 39,055, as shown on the Auto Check ReportThis concerns meI am still having problems with the bacamera and will need to have Hi Country Kia look at the vehicleYou have told me repeatedly since January 15th, that you would send me a check for the $towYou have had my address since the vehicle purchase, and I have still not received your $refund check

Thank you for verifying where you would like the check for the tow reimbursement mailed We will get it mailed out this week Regarding your back up cameras, it would be best to contact our Kia Service department directly to find a time that works with your schedule and their availability The number is [redacted] , Carlos C [redacted] is the Service Advisor Thank you!

Ms***,Our Service records indicate your battery was replaced last week and working to specs Please let us know if you are still having issues with the battery since it was replaced This was a pre-owned vehicle purchase, pre-owned purchases do not always come with an extra key and/or owner's manual The Auto Check report was provided and acknowledged with signatures the day of purchase This is equivalent to a CarFax report If you can forward the tow bill to us, we can see how we can assist.Thank you, we look forward to hearing from you!

Good Afternoon,I can definitely assist with scheduling an appointment for our Service team to inspect your vehicle for your battery and bacamera concerns Please let me know what date and time works for you?Regarding the Carfax report, we do not have access to CarFax reports, we use AutoCheck which is an equivalent service to CarFax If you need another copy of the AutoCheck report you reviewed at the time of purchase, I can provide it.I have reviewed the We-owe, signed the date of purchase, and there is no documentation of an Owner's Manual or Extra Key included in the pre-owned purchase.Please let me know what day and time works for you to schedule a Service visit.Thank you!

I do not accept the business responseI am concerned that the vehicle may have had a prior electrical issue where the battery is concerned, and I also have an issue when I put the car in reverse, the back up camera will black out for a few seconds, and then will come back onI was shown a car-fax report, however the print ink was not legible, I was then given the "auto check" report, which is not a car-fax, nor is it as detailedI would like the car-fax reportI had already signed all the purchase paperwork, and had left with the vehicle before I was told I would not be getting a 2nd key, nor an owner's manualThis vehicle is a 2014, and I feel I should be given the key and the owner's manual as this was not disclosed to me prior to the purchase.*** *** 1-24-18***

The customer's concerns were previously addressed. The transaction was cancelled and the refund was issued.Our understanding is all concerns have been resolved.Thank you

To Whom it May Concern:
RE: Complaint #***
We have reviewed Mr***'s concern. As the customer stated, they needed to submit
proof of residence and proof of income.
This was requested by the bank in order to finalize the loan. Once these documents were
submitted, the bank
reviewed them and made the decision not to finalize the loan.
The down payment has been refunded to the
customer in full. We did not charge the
customer for any mileage or wear and tear while the vehicle was in their possession
If you would like any additional
information, please feel free to contact me, thank you
Adriann C***
Assistant to General Manager
*** *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms***,In order to see how we can be of assistance, we will need to inspect the vehicle. When would be a good time for you to bring the vehicle to the dealership?Thank you, we look forward to hearing from you

11:15am today 01/03/17We went into HiCountry gmc because we've been leaving voicemail since last week for someone to get back to us due to the fact they sold us a used vehicle with worn down shredded tires on the inside of tire threadsWe wanted to speak to andrenna? Apparently the assistant
manager and all we got was Chris the sales manager who in the first place I did not want to deal with because of his demeanor on how he treated me the first time when I picked up the vehicleWe test drovevthe this truck and was told by Tommy it had to go through inspection and my husband noticed the tires and pointed out how badly worn they were Tommy said it'll get replaced and it didn'tToday they said Chris was in charge and he threw us out without us talking to the assistant manager and Tommy says andrenna told him that she told them that Chris would be the one to handle the situation and if this is how Chris handles native American I would not recommend any of my family and friends to deal with them.I questioned Tommy on how they talked yo adrenna and he couldn't answer my question that she wasn't even there for us to talk to Tommy says Chris says we did the damage to the tires and we know vehicles my husband owned his own shop for years there is no way that much wear could've happened in a weeks time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not acceptable, I already tried resolving this issue with the dealership twice already and was treated with such disrespect and untruthfulness and don't want to go back to be treated like I'm stupid and don't know what I'm talking aboutI already had the vehicle inspected by another place- see price quote that was forwarded to your business by Revdex.comI would rather you take care of it somewhere else that your business prefers for you can pay the place I chose directly, but not Hi-Country GMCWe left messages with Hi-Country GMC multiple times with Andreana? (not sure of her name) just who I/husband was told that is the Assistant Manager of Ken L*** since no one there seemed to know his number or his email which I've asked for more than onceMy husband calls kept getting hung up on or was dropped as he kept calling to speak with Andreanna? and was told by Brittany who was answering the phone that Assistant Manager was there, but when we showed up Tommy and Chris gave us the run around and told us she wasn't and kicked us outYou can listen to voicemails and watch videos of us on the day of January 3rd around 11am when we tried the second time to resolve this issue, when Chris raised his voice at my husband and my husband did not want a confrontation with MrIrael so he walked out of the place, as Tommy and another employee witnessed.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I don't know what part of I don't want to go back to your business you don't understand, is this a real person responding to my complaint or is it automated. I sounds like a broken record, if you want me to bring in my vehicle I've already tried that twice and I'm not going back to Hi-Country GMC to be insulted and humiliated again by your employees.  I sent you what I want to be done. We asked for the service records, but wasn't given anything. I want my vehicle worked on at a place I can trust to be treated with respect and dignity without the run around which I've gotten from Hi-Country GMC.
Regards,
[redacted]

Ms. [redacted], We do understand your frustration regarding the owner’s manual and a second set of keys, however these items are not automatically included in a pre-owned purchase. They were not provided by the prior owners.   A vehicle history report was provided and acknowledged the day of purchase.  CarFax is a vendor of vehicle history reports, as is AutoCheck, which is the vendor the dealership utilizes to provide the vehicle’s history.    We would like to reimburse you for the $108 tow bill.  Our records indicate your address as [redacted].  Please confirm this is the address and we will have the check mailed to you.   We do hope you find this resolution satisfactory and look forward to hearing from you! Tell us why here...

I do not accept the business offer: I now have a Car Fax report dated 3-20-2018 showing an odometer reading of 64,919, however I purchased the vehicle with an odometer reading of 39,055, as shown on the Auto Check Report. This concerns me. I am still having problems with the back-up camera and will need to have Hi Country Kia look at the vehicle. You have told me repeatedly since January 15th, that you would send me a check for the $108 tow. You have had my address since the vehicle purchase, and I have still not received your $108 refund check.

I am rejecting the business response. Keys and owners manuals are not something that would be listed on a "we-owe", they are items that are assumed with purchase. I was told this vehicle had multiple owners. I researched the vehicle myself, and this is not true. The people who traded in this vehicle were the original owners, and they were given an owners manual and two sets of keys. I do not believe that you have requested these items from the previous owners. I understand that if a consumer requests a CarFax the dealership is required to provide one by law. As of today I have not received any reimbursement for the tow receipt that I had submitted previously. I am again requesting an owners manual, additional key, CarFax and reimbursement for the tow receipt previously submitted.[redacted] 2-9-18

Ms. [redacted],Our Service records indicate your battery was replaced last week and working to specs.  Please let us know if you are still having issues with the battery since it was replaced.  This was a pre-owned vehicle purchase, pre-owned purchases do not always come with an extra key and/or...

owner's manual.  The Auto Check report was provided and acknowledged with signatures the day of purchase.  This is equivalent to a CarFax report.  If you can forward the tow bill to us, we can see how we can assist.Thank you, we look forward to hearing from you!

We apologize for the misunderstanding and will contact the credit reporting agencies via certified mail.  Thank you,

Good Evening,I spoke with Mr [redacted] regarding his experience in great depth.  His experience was unacceptable and our General Manager will take the necessary measures to assure no one has a similar experience in the future.   I thanked Mr. [redacted] for bringing this to our attention...

so we could address it properly.   Thank you,Adriann C[redacted]Assistant to General ManagerHi-Country Buick/GMC[redacted]###-###-#### Ext [redacted]

We would like to see how we can be of assistance, however we do need one of our trained technicians to inspect the current condition of the vehicle.  If you would like to set up a time, please respond with the date and time that works best for you.Thanks again!