HI-KU INC.

Complaint:
I am rejecting this response because:
Stating that Mr*** is no longer with her company, and yet seeking payment from him to resolve the matter is unacceptable!
It's been six months of her irresponsible excuses and no action of making amends on her part is inexcusable.
Our order was placed in NovemberWe cancelled in January because she took so long to respond with an update of when we could expect itAnd since January, it's been a "cat and mouse" chase! She lied every time we spoke on the phoneAgain it's been too long! We just want this to be resolved fairly with no further delay or excuses!
Sincerely,
*** ***

From: *** *** *** Sent: Thursday, June 18, 1:PMTo: *** ** ***Cc: *** ***Subject: Luana WaikikiAloha Ms***,Per our conversation, customer cancelled their order on or about January 10th The bookkeeper at the time is no
longer with the company and therefore cannot confirm what happened to the refund check I have been trying to get in touch with Mr*** to see if he can handle issuing the refund before my return on the 30th as I don't have access to check book Nonetheless, the *** *** is entitled to the complete refund of $1,for order #KU-and will be repaid accordingly.Thank you,Luana Waikiki

Complaint: 10625737Stating that Mr*** is no longer with her company, and yet seeking payment from him to resolve the matter is unacceptable!It's been six months of her irresponsible excuses and no action of making amends on her part is inexcusable. Our order was placed in NovemberWe cancelled in January because she took so long to respond with an update of when we could expect itAnd since January, it's been a "cat and mouse" chase! She lied every time we spoke on the phoneAgain it's been too long! We just want this to be resolved fairly with no further delay or excuses!Sincerely,*** ***

From: *** *** *** Sent: Thursday, June 18, 1:PMTo: *** ** ***Cc: *** ***Subject: Luana WaikikiAloha Ms***,Per our conversation, customer cancelled their order on or about January 10th The
bookkeeper at the time is no longer with the company and therefore cannot confirm what happened to the refund check I have been trying to get in touch with Mr*** to see if he can handle issuing the refund before my return on the 30th as I don't have access to check book Nonetheless, the *** *** is entitled to the complete refund of $1,for order #KU-and will be repaid accordingly.Thank you,Luana Waikiki

Complaint: 10625737
Stating that Mr. [redacted] is no longer with her company, and yet seeking payment from him to resolve the matter is unacceptable!It's been six months of her irresponsible excuses and no action of making amends on her part is inexcusable. Our order was placed in November. We cancelled in January because she took so long to respond with an update of when we could expect it. And since January, it's been a "cat and mouse" chase! She lied every time we spoke on the phone. Again it's been too long! We just want this to be resolved fairly with no further delay or excuses!Sincerely,[redacted]

Complaint: 10625737
I am rejecting this response because:Stating that Mr. [redacted] is no longer with her company, and yet seeking payment from him to resolve the matter is unacceptable!It's been six months of her irresponsible excuses and no action of making amends on her part is inexcusable. Our order was placed in November. We cancelled in January because she took so long to respond with an update of when we could expect it. And since January, it's been a "cat and mouse" chase! She lied every time we spoke on the phone. Again it's been too long! We just want this to be resolved fairly with no further delay or excuses!
Sincerely,
[redacted]