The lawn was installed last week(week of 6/25)We did have delays because of *** installing/repairing lines on this property in the rear and some hard rainsWe regret the delay in the lawn installation.We have placed a call to the electrician to replace the damaged fixture in the bathroomAs
long as a new one is in stock, that should be resolved this week.It is my understanding that the screens for the windows are in the garage but have not been installedIf the customer would like us to install them, please contact us and we will make arrangements to have someone come out and install them.We apologize for the delays and the lack of communication on our partWe wish you many happy years in your new home
Initial Business Response /* (1000, 8, 2015/09/25) */
Contact Name and Title: Ron *** VP Home Design
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lanciahomes.com
Totally our mistake and oversightShould never have happenedWe have ordered a new address block today and have sent
instructions to *** *** to install immediately upon notice that the address block is doneWe apologize if this has caused any inconveniences
OFFER:
The address block has been ordered and will be installed upon notification that it is done
Initial Consumer Rebuttal /* (2000, 10, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/09/25) */
Contact Name and Title: Ron *** VP Home Design
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lanciahomes.com
Totally our mistake and oversightShould never have happenedWe have ordered a new address block today and have sent
instructions to *** *** to install immediately upon notice that the address block is doneWe apologize if this has caused any inconveniences
OFFER:
The address block has been ordered and will be installed upon notification that it is done
Initial Consumer Rebuttal /* (2000, 10, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/07/08) */
Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/at 8:in the morningThe email confirmation for the appointment was dated 6/
*** ***, our Service Manager, met the customer at the home at the appointed time*** agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issueBig C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring)The customer indicated to *** that he agreed to this course of actionWe are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of actionWe will follow up on this to a conclusion
Initial Consumer Rebuttal /* (2000, 7, 2016/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far all issues have been addressed or corrected outside of the largest issue of all the wood being replacedI contacted the service director and he stated the lumber company would contact me todayNo contact made yet at time of this response
Initial Business Response /* (1000, 5, 2016/07/08) */
Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/7 at 8:00 in the morning. The email confirmation for the appointment was dated 6/30....
[redacted], our Service Manager, met the customer at the home at the appointed time. [redacted] agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issue. Big C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring). The customer indicated to [redacted] that he agreed to this course of action. We are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of action. We will follow up on this to a conclusion.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far all issues have been addressed or corrected outside of the largest issue of all the wood being replaced. I contacted the service director and he stated the lumber company would contact me today. No contact made yet at time of this response.
The lawn was installed last week(week of 6/25)We did have delays because of *** installing/repairing lines on this property in the rear and some hard rainsWe regret the delay in the lawn installation.We have placed a call to the electrician to replace the damaged fixture in the bathroomAs
long as a new one is in stock, that should be resolved this week.It is my understanding that the screens for the windows are in the garage but have not been installedIf the customer would like us to install them, please contact us and we will make arrangements to have someone come out and install them.We apologize for the delays and the lack of communication on our partWe wish you many happy years in your new home
Initial Business Response /* (1000, 8, 2015/09/25) */
Contact Name and Title: Ron *** VP Home Design
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lanciahomes.com
Totally our mistake and oversightShould never have happenedWe have ordered a new address block today and have sent
instructions to *** *** to install immediately upon notice that the address block is doneWe apologize if this has caused any inconveniences
OFFER:
The address block has been ordered and will be installed upon notification that it is done
Initial Consumer Rebuttal /* (2000, 10, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 8, 2015/09/25) */
Contact Name and Title: Ron *** VP Home Design
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@lanciahomes.com
Totally our mistake and oversightShould never have happenedWe have ordered a new address block today and have sent
instructions to *** *** to install immediately upon notice that the address block is doneWe apologize if this has caused any inconveniences
OFFER:
The address block has been ordered and will be installed upon notification that it is done
Initial Consumer Rebuttal /* (2000, 10, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/07/08) */
Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/at 8:in the morningThe email confirmation for the appointment was dated 6/
*** ***, our Service Manager, met the customer at the home at the appointed time*** agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issueBig C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring)The customer indicated to *** that he agreed to this course of actionWe are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of actionWe will follow up on this to a conclusion
Initial Consumer Rebuttal /* (2000, 7, 2016/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far all issues have been addressed or corrected outside of the largest issue of all the wood being replacedI contacted the service director and he stated the lumber company would contact me todayNo contact made yet at time of this response
Initial Business Response /* (1000, 5, 2016/07/08) */
Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/7 at 8:00 in the morning. The email confirmation for the appointment was dated 6/30....
[redacted], our Service Manager, met the customer at the home at the appointed time. [redacted] agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issue. Big C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring). The customer indicated to [redacted] that he agreed to this course of action. We are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of action. We will follow up on this to a conclusion.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far all issues have been addressed or corrected outside of the largest issue of all the wood being replaced. I contacted the service director and he stated the lumber company would contact me today. No contact made yet at time of this response.