Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ Contact Name and Title: Ron [redacted] VP Home Design Contact Phone: XXX-XXX-XXXX Contact Email: ***@lanciahomes.com Totally our mistake and oversightShould never have happenedWe have ordered a new address block today and have sent instructions to [redacted] to install immediately upon notice that the address block is doneWe apologize if this has caused any inconveniences OFFER: The address block has been ordered and will be installed upon notification that it is done Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/at 8:in the morningThe email confirmation for the appointment was dated 6/ [redacted] , our Service Manager, met the customer at the home at the appointed time [redacted] agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issueBig C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring)The customer indicated to [redacted] that he agreed to this course of actionWe are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of actionWe will follow up on this to a conclusion Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far all issues have been addressed or corrected outside of the largest issue of all the wood being replacedI contacted the service director and he stated the lumber company would contact me todayNo contact made yet at time of this response
Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/at 8:in the morningThe email confirmation for the appointment was dated 6/ [redacted] , our Service Manager, met the customer at the home at the appointed time [redacted] agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issueBig C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring)The customer indicated to [redacted] that he agreed to this course of actionWe are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of actionWe will follow up on this to a conclusion Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far all issues have been addressed or corrected outside of the largest issue of all the wood being replacedI contacted the service director and he stated the lumber company would contact me todayNo contact made yet at time of this response
Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ Contact Name and Title: Ron [redacted] VP Home Design Contact Phone: XXX-XXX-XXXX Contact Email: ***@lanciahomes.com Totally our mistake and oversightShould never have happenedWe have ordered a new address block today and have sent instructions to [redacted] to install immediately upon notice that the address block is doneWe apologize if this has caused any inconveniences OFFER: The address block has been ordered and will be installed upon notification that it is done Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/at 8:in the morningThe email confirmation for the appointment was dated 6/ [redacted] , our Service Manager, met the customer at the home at the appointed time [redacted] agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issueBig C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring)The customer indicated to [redacted] that he agreed to this course of actionWe are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of actionWe will follow up on this to a conclusion Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far all issues have been addressed or corrected outside of the largest issue of all the wood being replacedI contacted the service director and he stated the lumber company would contact me todayNo contact made yet at time of this response
Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ Our investigation into this matter revealed the following: The customer had contacted our office last week and an appointment was made to meet the customer on 7/at 8:in the morningThe email confirmation for the appointment was dated 6/ [redacted] , our Service Manager, met the customer at the home at the appointed time [redacted] agreed that there were issues and the following subcontractors have been put on notice to contact the customer and address each issueBig C Lumber (wood trim), Trinity (siding), and Contract Interiors (flooring)The customer indicated to [redacted] that he agreed to this course of actionWe are quite honestly taken aback by the timing of this filing with you since we made contact with the customer, met him at the home at an agreed upon time and he agreed to the proposed course of actionWe will follow up on this to a conclusion Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far all issues have been addressed or corrected outside of the largest issue of all the wood being replacedI contacted the service director and he stated the lumber company would contact me todayNo contact made yet at time of this response