Hi-Line Autohaus Reviews (%countItem)
Hi-Line Autohaus Rating
Address: 6411 E Independence Blvd, Charlotte, North Carolina, United States, 28212-6950
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+1 (704) 532-9270 |
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www.hilinegarage.com
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I purchased a 2017 Mercedes E300 from Hi-Line on December 3, 2019. Car had braking issues on the way home. Hi-Line wiling not help pay for repairs.
On a December 3, 2019 I purchased 2017 Mercedes E 300 from Hi-Line Garage. On the way home from the dealership I began having issues with the rear brakes. I started hearing loud grinding noises and feeling vibrations coming from the rear end. On December 4, 2019 I took the vehicle to the Mercedes dealership in Charlotte to diagnose the problem. They informed me the rear brake rotors and brake pads were shot and would have to be replaced. I had the repair work completed at a cost of $810. I then emailed/called Hi-Line Garage and spoke with the sales manager Darren and asked him to reimbursed me for this expense or at least help me out in some way. Sales manager Darren refused to help me out in any way whatsoever. I did not even get home from the dealership without having issues with the car. This dealership does not stand by their products nor do the take care of their customers.
I wish to be reimbursed $810 for the cost of the brake repair.
Every vehicle we sell is serviced and inspected prior to delivery. The majority of the vehicles we market have remaining Factory Warranty, if the factory warranty is expired they are sold As Is with no Warranty. We go through great lengths to ensure the happiness of our customers. This case would've been a good will repair to be performed by our partner facility where all of our vehicles are serviced and inspected. It is a very easy process! Customer would have to contact us first and at that point we would make the repair arrangements thought the same facility! This is the same procedure which is used to initiate any warranty claims! Any other process is not acceptable in this industry with any dealership or repair facility. Our partner service facility is unable to assist with this simply because they weren't presented the opportunity for a correction. The Mercedes Dealer is less than a mile from our dealership. It would have been very easy to contact us or pay us a visit to present the problem.
My experience at Hi-Line was terrific. While everyone at the dealership was friendly and efficient, my salesman, Erick C, was knowledgable and terrific. I couldn't be happier with my new car and my car-buying experience.
Thank you for your business as well as your kind words and feedback! We hope you enjoy your vehicle! It was a pleasure conducting business with you.
Hi-line was taking my car to a body shop to put a clip on the bumper & damaged itThey acknowledged they damaged the bumper but refuse to fix properly.
Got 2015 Lexus GS 350 F Sport for $29,360.60 from Hi-line garage 4/23/18 & Sales Rep-Ja Ja M claimed the car was certified&had no issues other than a minor accident to rear bumper-on carfax-which left a small crease.5/14/18 took the car to Lexus- front bumper on passenger side top corner was dropping down& space was showing& it didn't look secure. Tech said clip was broken on bumper&needed to be replaced &asked did we get a*** before buying because for some reason the entire bumper was removed and repainted before.The tech said not a problem with the paint job or bumper itself whoever did a good job&recommended Manpower to put clip on it but since we had it only three weeks advise to take it back to Hi-Line&they should honor sending car to a body shop because the clip was already broken but no way for us to see it.
We drove straight from*** to Hi-line spoke with Ja-Ja&Phil the manager. We explained what*** found &told Phil that we only bought the Lexus because they guaranteed us that what was on the car fax was the only accident&problem&that is what we signed off on, on the delivery report&they sold the car under false pretenses because something obviously happened before. Phil said the seller got over on them too because they had no idea&the paint job looked so perfect they couldn't even tell the difference. Phil said leave the car with them& it would take a couple of hours for the body shop to replace the clip. A couple of hours turned into all day& the next day & we had to call them to get our car back.They returned our car damaged.Noticed paint discoloration on the lower corner of the bumper as if the rain washed it off on the way home from hi-line (a completely different color than the rest of the car) & there was a crack showing through the discolored paint on the lower end of the bumper .There was white paint overspray on the black portion of the lining of the bumper near the wheel well& a dent on the bumper on the driver's sides as well as screws and bolts missing to the point where the bumper was hanging down now on the driver's side. Darren-a manager lied&said the body shop damaged the car& then tried to offer $250 and said that they would clip the bumper on the opposite side right there in the parking lot so it would stay on& he wanted us to sign a binder releasing them from any liablility&we refused.Owner told Darren to fix it& they said give him 2 days to send it to *** to be repaired. Went to get three estimates&found out bumper needed to be replaced because damage was to extensive to repair&bumper cracked on both sides&a lot of paint overspray underneath bumper etc. A week passed we had to call Hi-Line. May 30 got a call from Darren& he said they were writing a $800 check to take the car to***& they would replace the bumper&paint it&wanted a binder signed releasing them because the paint may not match. We went to *** said Toni from Hi-Line only wanted to pay $800-not the full amount-to replace the bumper which gives one coat of paint even though he explained to him that this car has to have a three stage paint job so the car was not going to be painted properly&it cost $1901.05.Tony refused to pay in full to restore the car properly so Tim said that he signed*** Invoice that he had to release him from all liability so that is the reason why hi-line wanted us to sign the binder because they knew the paint would not match up.Called Darren &he said owner refused to pay more than $800. We asked him for their insurance company info so we could file a claim against them&asked to talk to the owner& he refused said his owner pays him very well to deal with customers so that he didn't have to.Then Phil called-rude&nasty as usual-&said since we refuse to take the $800& sign the binder the owner was taking the offer off the table& they refuse to do anything&didn't have to&hung up phone.Hi-Line damaged my car&tried to be deceitful&give me a substandard paint job.
Hi-lIne damaged my car and tried to conceal it& they need to pay for my car to be fixed the proper way and I will accept nothing less. *** (as well as the other body shops) uses paint matching system and they blend it using a three stage paint just as the original paint has, where they have to use several coats to make it matches& they guarantee their paint job for as long as you own the car I dropped my car off in condition only needing a clip replaced and Phil by his own admission stated that the car was only in need of a clip and that the seller got over on them too because the bumper&paint was so perfect they never notice which I believe they was a lie, they knew. Even if it was the body shop Hi-line is ultimately responsible because I left my car in their care but the body shop was honest, Hi-line was not. If it was the body shop also,why didn't they make them repair it or file a claim with the body shop insurance if they so called damaged it&why in the world would they send it back to them. They did not receive my car in the condition in which they returned it and I have had enough of their circus show and I want my car fixed properly.
We sell pre-owned vehicles and make no claims of cosmetic perfection, rather we openly discuss that all pre-owned cars will have blemishes and cosmetic imperfections. Customer made several visits to our Dealership to inspect and drive the GS 350, they did eventually decide to purchase this car. Days following the purchase, customer returned with a detailed inspection list from a local repair facility with an estimate to replace the bumper cover, the inspection found no mechanical issues. The actual repair needed was the repair of a clip that secures the bumper, minor cosmetic. Being under no obligation and as an act of Goodwill we offered to have the clip repaired. When the repair was completed, customer picked up the car and left the dealership. After a couple of days the customers contacted us stating that the repair was inadequate and demanding a full replacement of the bumper. Again, attempting to satisfy a customer and as an additional act of Goodwill, we offered the Customer $250 to spend however they wanted. They declined and continued to contact us daily demanding that we replace the bumper and eventually claiming that we had damaged the car. In a final act of Goodwill we offered the customer $800 to have the car repaired to their liking or spend anyway they would choose. We had concluded that we would not be able to satisfy them. The customer declined the $800 Goodwill payment for the minor imperfection, and we rescinded all offers.
This dealership submitted my information for financing eventhough I specifically said I already had a lender to finance a vehicle.
On May 7, 2018 I purchased a 2014 Mercedes Benz. I specifically told the salesman I have a pre approval for financing and they wrote down the reference number for the pre approved loan. Within 15 minutes I was asked if they could submit my information to some other lenders to get me a better interest rate. I stated no because I've already been approved and a previous dealership already submitted my information and I was denied plus I was trying to protect my credit score from further damage. The sales manager submitted my information anyway without my permission and not only was I denied again, my credit score plunged more. I'm very dissatisfied with the arrogant measures this dealership uses just to make a sale. I want them to contact BB&T and Wells Fargo and inform the to withdraw their inquiries from my credit report asap.
Contact*** and *** and any other lender they submitted my information to ans ask them to withdraw their inquiries from my credit report. I've already contacted*** but they stated the dealership would have to contact them to resolve this issue.
we greatly appreciate your business! We have reviewed the entire file and do have a signed credit application with authorization to utilize other banks and not just one! This is not an attempt to "make a sale". In fact, in many of these cases, we are able to utilize a different financial institution and save money for our customer. More importantly, we've identified several fraud cases with these types of approvals. Therefore, this also serves as a measure to protect your identity against fraudulent activities. Furthermore, to protect your privacy and security, we're unable to attach the signed credit application to this case. However, it is available for your review. Thank you for understanding.
Misrepresented and deceptive practices by both the Salesman and the Owner of Hi-Line Garage. Refused to sell the automobile with approved financing.
I went into Hi-Line Garage to purchase a 2015 Mercedes Benz CLS 400 with approved financing from ***. The Salesman advised that they had to speak to their individual Sales Rep with*** and would call back on Saturday at the latest Monday May 24th. I called*** because I have a fraud alert on my credit for personal protection and everything was verified and they even told the dealer I was approved. The owner and the sales person advised they hadn't heard from***. I showed them the approval and advised I would like to purchase the car several times. They refused to sell the car to me saying my application was denied. This was of course a lie and it appeared they wanted to sell the car to someone else. I went to the dealership produced the approval and still the sales man and owner continued to lie and say they have not spoken to the lender. The lender*** advised they have spoken with Hi-Line Garage and the money is ready to be sent to them. The overall issue is the poor customer service and treatment of me as a black female. It appears they attempted to discriminate against me because I was a woman and the customer service was horrible. My fiance called and spoke to a manager there and he was rude and condescending. He never listened and said we don't want to talk about it and have to take it up with the lender. I feel this was the worst car buying experience I have ever been through and to treat someone who has approved financing this way is reprehensible. The owner and the staff all were rude and the treatment was unjust. They did not even offer to sell me a different car or make a suggestion of resolutions to the issue. They just wanted me to go away and not accept the money I was attempting to give them. I have never been treated so rudely and unfairly ever. I was not rude to them or caused any issues simply attempted to buy a car that I liked.
I would like to receive the car I went in to purchase and also be compensated with a discount on the car based on the time they took from me and also the rudeness the salesman and owner displayed. They also never produced the car even though I was willing to buy the car sight unseen.
I hope you're having a great day! We place great effort on compliance and anti-fraud practices. We have recently witnessed 2 fraud cases with*** approval cases which involved 2 individuals with fake identities. To this day the vehicles and the individuals have not been recovered! As a result we have further strengthen our compliance practices. This specific case involved an "Extended Fraud" alert on the consumers bureau!*** advised us on Saturday that the customer had failed their "Fraud Test". On Monday we contacted them after being advised by the customer of the approval. They promised to contact the risk department and provide us with an answer. Our direct loan officer *** advised us NOT proceed with this deal as a caution! We respect each and everyone of our clients and stride to provide the best customer service possible! As for the vehicle, it is still in service at the Mercedes dealer but available for sale! We would love to do business with Ms. Therefore, the only possible way to proceed would be a cash purchase! We also provide the best value upfront and advertise our "No Haggle" prices online. All of our customers receive the same price with no hassle and negotiations. Hi-Line Garage fully stands against discrimination based on race, gender, religion, beliefs, etc. More than half of our employees are minorities and both genders as well! Should you wish to proceed with a different dealer, we still would like to thank you for the opportunity.
Buyer beware! Extremely bad experience with the dishonesty on the vehicle condition and the post-sales unprofessionalism. First, "A few blemishes" equates to gashes in passenger *** and running boards, a large burned area in the passenger *** and the fin antenna hanging by a thread laying on its side on top of the vehicle (just to name a few). Second, Dealer sent me a video with none of these items or other issues prior to sale and delivery. I had a sales person (Cliff) walk around the car on the phone and I simply asked "tell me everything scratch and blemish you see"; he stated there was one scratch on the drivers side that had been touched up and buffed out and that it was basically in new condition. Total dishonesty once we received the vehicle and found the many issues. Also, I contacted them immediately on delivery and the manager stated "just take it to *** and sell it" (Phil). He kept claiming that this is a used vehicle at a fair price; that is not the issue. They had many opportunities to be honest and forthcoming; yet, they chose to deceive. Estimates on just the items above was over $2000. DO NOT BUY FROM THESE CROOKS.
Thank you for your business. We apologize that we didn't meet your expectations. It is our intention to be as transparent in our process and provide honest information. We offer pre-owned vehicles. They will have imperfections, blemishes and normal wear as it is pointed on our website. We also provide 60+ high resolution photos as well as a 360 walk-around, ***, and*** price advisor. We also will provide a personalized video walk-around upon request and we welcome 3rd party inspections prior to purchase. You communicated with several of our team members via different platforms including phone, chat, text message and email over a several week period. Again, we apologize if our process didn't meet your expectations.
Purchased a lemon!
On December 20, 2017, as a Christmas gift for my husband, I purchased a 2015 Mercedes-Benz C300 from this company. Once I got the vehicle home (same night) there were noises coming from under the hood. I immediately called the next morning and was asked to bring the vehicle back so they could look at it. On December 21st at approximately 2pm on the way to their dealership the vehicle completely shut down in the middle of traffic! Needless to say I was devastated. I had my children in the car and we were stuck. I called and spoke with the manager to inform him of what was taking place. I had to call for a police officer to direct traffic so that we would not get hit by speeding traffic. I had the car towed to the Mercedes-Benz dealer that day.I immediately stated that I did not feel comfortable with the vehicle and would like to return it. They would not let me return the vehicle, instead they insisted they would have it fixed. Fast forward... three weeks later January 9, 2018 the vehicle is still in the shop! Mercedes-Benz has no clue what is wrong with the vehicle even after dismantling the entire engine! I was not able to present this vehicle as a Christmas gift as initially intended and they are waiting for the Mercedes-Benz dealership to replace the engine since the car is still under warranty. This has been a headache, to say the least, which has ruined my Christmas! My patience have run out and I want nothing else to do with this vehicle or this dealership!
I would like to return tge vehicle. I did not want another vehicle from this dealership because I do nit trust their credibility.
Thank you for reaching out regarding the issue with our customer. We were contacted by our customer when the incident took place and ensured that the vehicle was towed to the local *** dealership for further diagnosis since the vehicle is still under the factory warranty. We paid the towing expense as well as provided a loaner vehicle the very first day! We are terribly sorry that our customer had to experience such incident. However, this was a failure of an internal component in the engine and NOT due to our lack of servicing the vehicle. The Mercedes Dealership has diagnosed the issue and stated they are replacing the engine under warranty. Furthermore, they have provided the customer with a loaner vehicle throughout the repair process. We are very sorry for the inconvenience this has caused our customer. These are unfortunate circumstances which aren't under our control. We service each and every vehicle accordingly and that can be confirmed by the MB dealer. We don't have a return policy. We'd be happy to trade the customer to a different vehicle very favorably at any time.
Please remember that we offer multiple brands of vehicles in pre-owned condition, not new. This particular case has been clearly defined as a Mercedes Benz Manufacturing issue with a component and nothing in regards to our process.