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Hi-Line Moving Services Inc

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Hi-Line Moving Services Inc Reviews (4)

We are not the transportation provider on the Government Bill of lading( Block 33a on the GBL ) as this is a Military move . Please note the shipper is not paying for this move the government is and they do the monitoring of the shipment. . With that said In the month of June the military has 1200...

moves during that month as a class graduates and gets shipped out. It is a very difficult time at Ft Leavenworth KS with the class release. This shipment is already at destination. There are a lot of shipments still stuck in KS. We were able to move the [redacted] shipment very quickly.

This company was hired to move us from North Dakota to Washington State. The crew showed up a day late. They worked for 5 hours the 1st day, 3 hours the 2nd day, and then were forced to be at our house for 13 hours, until 10pm on day 3 to finish the job on time. The crew consisted of 4 college kids making $9/hr doing this as a summer job. Needless to say, they did not care about the job they did or customer satisfaction.
The company refuses to acknowledge some of the broken and missing items and are trying to lowball us on the damages they do acknowledge. We will never do business with this company again.

DO NOT use this company to move. They were the absolute worst and talk about thieves! My husband and I hired them to do a local move. The manager (Brian) quoted us 2 days; 1 day to pack and 1 day to load on the truck and drop off at the storage unit. The two gentlemen that showed up started off great, but were super slow packing. They didn't finish packing the first day so they said they'd finish on day two. They said it would only take 2 hours. These 2 hours turned into the entire next day. Not to mention only 1 gentleman showed up to work on day 2 and packed for a few hours on his own. Brian (the manager) didn't even know he was already at the house packing. Brian had called us that morning to tell us he was short on manning and didn't have anyone to send over. A few hours later, the high schooler's mom dropped him off at our house to "help" the other guy with the packing. Brian asked if they could come over on Saturday to finish and we agreed. He said they would not charge us time and a half for weekend work.
On Saturday morning, no one shows up to load the truck. We could not get a hold of anyone at the moving office 1.5 hours later. My husband had to look Brian up on FaceBook to see what was going on. Thankfully, Brian responded to FaceBook messaging. He said someone at his company said that I told them they didn't need to come back on Saturday and that Monday would be good. First, my husband did all the communicating with them and Second, I would have never said that b/c we needed to be out of our house on Monday and Third, we didn't have any other days off to take from work. He sent two gentlemen over within 1 hour. These gentlemen were not expecting to pack on this day and showed up with nothing. (We have a treadmill and they showed up without tools to take it apart. This was noted during the walk thru with Brian.) By this time it is already almost noon on Saturday. They loaded the truck and didn't get to the storage unit until around 5 pm! They said our stuff wouldn't fit in the storage until b/c it wasn't big enough. Brian called around to other storage units but didn't have any luck. By this time all storage locations were closed since it was a Saturday. The movers ended up putting the stuff in the storage unit and it closed just barely. (BTW, this is the storage until Brian recommended we get.) If they had kept to the timeline as agreed, we would have been able to address this issue on a weekday during operating hours.
Overall, communication and organization within this moving company is a mess. Brian called the move "a success" simply b/c they got it all done. I would not call it a "success": they did not meet the deadline they quoted us at and they were super slow. They still charged us the full price especially after this entire debacle. They put on a good front at the beginning, but once you sign the contract, beware of their tricks.

Review: We were moving from Alaska to Kansas and hired the Allied Alaska Moving Company,. They guaranteed our items would be at our current address no later than 6/15. We followed up with them 6/8 to see where our shipment was and I was informed that it was no longer with Allied but with Hi-Line. I spoke with [redacted] and she said it is in Montana sitting there without a driver or any plans for shipment to Wichita. I then called Hi-Line, where they said they got a driver who went out on Thursay, 6/11 and we would have it by today. Still no shipment and I called and they said "possibly" next week. As a military retiree, I have had many moves and this one I paid out of pocket $16,000 and there have been issues since day one.Desired Settlement: Want the items delivered no later than Friday, 6/19 or legal action n will be taken.

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Description: House & Building Movers, Movers, Moving & Storage Company

Address: 4500 N Star Blvd, Great Falls, Montana, United States, 59405

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