HI San Diego Downtown Hostel

I have reviewed the response and there is nothing further I would like to respond

After receiving the guests complaint and taking into consideration the incident report filed by one of the guests, as well as our staff members accounts to the incidents that occurred during Ms [redacted] 's stay we have decided to not process a refund for her two evenings with usAs a hostel we have a unique "living" arrangement in which guests share communal spaces and therefore we request that everyone be respectful of each other and the shared space to ensure everyone has a pleasant stayAs a staff it is our job to enforce hostel rules to ensure everyone's safety, as well as to make sure that everyone is being respectful, because as our mission statement says, "We try and create a more tolerable world through travel." Please let me know if I may provide anything else, or answer any other questions [redacted] *** General Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unfortunately, if you analytically read the responses, you will find two key points: I tried to respect my roommate by not turning on the lights, so I kept the door open so I could see without disturbing them*** did not bother to listen to that factThe second roommate was moody and very depressed, she barely interacted with other roommates, even her country-mate was terrified of her. This is a matter a well seasoned and trained service delivery would have seen, but *** is not skilled in that area as well. The words "stupid" are not in my vocabularyMy vocabulary is better expressed in a professional manner***, failed in her customer service delivery and has no conflict resolution skillsShe was shocked that I approached her and asked her questions, for some reason she did not expect me to speak English properlyShe said that too*** was actually uncivilized in her approach and responses that I was dumb-founded, some of her actions are not worth mentioning in the 21st CenturyI was literally shockedShe was however frustrated that even when she undermined my attempt to ask questions, I asked again the following dayHow would I confront a staff member, does that make sense? *** is very unprofessional and lacks any conflict resolution skills, she hates any response from the clients, she hates answering questions, or being of serviceShe expects to talk down at clientsShe unfortunately found a way to personally attack any of my requestsIt appears, the staff member has been taught that her approach is normalI in fact found myself having to be the calm conflict resolver, since she was going off the handle and very aggressive.Over all, *** lacks professional etiquette and conflict resolution skillsThe responses provided by both her and Stephanie if read carefully indicate that her skills are very lacking, and the hostel appears to be taking the matter lightly either because they too do not know how to handle such matters, or think this will just go away.I DO NOT accept their responseI ask that the Revdex.com to keep this on record as unresolvedIt appears *** is in the habit of writing and expecting that complaints will be ignoredThe Hostel should be held accountable and clients alerted of the hostel's reluctance to deal with the real matter at hand: Professional conduct and abysmal conflict resolution skills of hostel's stuff members.I conclude the matter with a refusal of the responseI therefore ask the Revdex.com to record this as unresolved against the company's name for future reference and awareness of other clients ***
Regards,
*** ***

After receiving the guests complaint and taking into consideration the incident report filed by one of the guests, as well as our staff members accounts to the incidents that occurred during Ms. [redacted]'s stay we have decided to not process a refund for her two evenings with us. As a hostel...

we have a unique "living" arrangement in which guests share communal spaces and therefore we request that everyone be respectful of each other and the shared space to ensure everyone has a pleasant stay. As a staff it is our job to enforce hostel rules to ensure everyone's safety, as well as to make sure that everyone is being respectful, because as our mission statement says, "We try and create a more tolerable world through travel." Please let me know if I may provide anything else, or answer any other questions.   [redacted] General Manager [redacted]

I have reviewed the response and there is nothing further I would like to respond.