Hi-Tech Auto Body, Inc.

I have received the vehicle back from the shop, and have been happy with the way it drives. I am still VERY upset that it took over months to complete the job, and several trips back to the body shop to complete the work. To this date, Hi Tech body shop has offered no apology for the length of time this repair job took, but has offered incomplete explanations and excuses as to why items were missed, non-OEM parts were installed (fender liner) when I was very clear that only OEM parts were acceptable, and has offered nothing in the way of reimbursement for the time and mileage wasted going back and forth to get these issues resolved.Although it appears that the work done is of good quality, I would caution anyone against using this shop for repairs unless they are prepared to THOURGHLY inspect their vehicle when the shop claims the work is complete. It most likely isn't

[redacted]
I received your email that this complaint has been closed, however the matter still has not been settled.  As I type this, the car is in the shop yet again for repairs.  This is the third time that Hi Tech Auto Body has had the car back to diagnose and repair the cause of the Check Engine light coming on.  The car has been there for over two days now, and I have yet to get a phone call discussing what they have found, or how they are going to proceed with repairs.Hi Tech has given an outline of the dates of repairs, but did not detail the number of times I called the shop to speak to someone about the car without receiving a return phone call.  The lack of communication from the shop has been, to put it politely, excessive and frustrating.  It has now been over 4 months since the accident, and the vehicle has been drivable a total of 4 days before going back to the shop for more work.  This is simply unacceptable by any definition, and I am disappointed that you consider this matter closed.Please change the status of this complaint on your website, and add these comments to the viewable notes related to this complaint.  I will happily let you know when I have the vehicle back, in between driving it and jumping for joy that this nightmare has ended.  Thank you.[redacted]

[redacted]
I received your email that this complaint has been closed, however the matter still has not been settled.  As I type this, the car is in the shop yet again for repairs.  This is the third time that Hi Tech Auto Body has had the car back to diagnose and repair the cause of the Check Engine light coming on.  The car has been there for over two days now, and I have yet to get a phone call discussing what they have found, or how they are going to proceed with repairs.Hi Tech has given an outline of the dates of repairs, but did not detail the number of times I called the shop to speak to someone about the car without receiving a return phone call.  The lack of communication from the shop has been, to put it politely, excessive and frustrating.  It has now been over 4 months since the accident, and the vehicle has been drivable a total of 4 days before going back to the shop for more work.  This is simply unacceptable by any definition, and I am disappointed that you consider this matter closed.Please change the status of this complaint on your website, and add these comments to the viewable notes related to this complaint.  I will happily let you know when I have the vehicle back, in between driving it and jumping for joy that this nightmare has ended.  Thank you.[redacted]

[redacted]  It took 14 days from the day his vehicle was towed until the day Hi-Tech received the estimate from [redacted]....

 (Towed in 2-2-16, received estimate 2-16-16) We received the customer's signature that gave us permission to order the parts, parts were ordered on 2-17-16.  We started the repairs on 2-18-16 and found quite a bit of additional damage.  We let the customer know and he told us he wanted OEM parts not used or A/M.  We emailed [redacted] on 2-22-16 letting them know we found additional , we received an approval for the supplement and ordering new parts from the insurance company, [redacted], on 3-1-16.  Because of the year of Mr. [redacted]'s vehicle, 2002 [redacted], parts are not always in stock or even available.  We did not get his parts until 3-7-16.  Repairs continued and then when we took it down for an alignment, they found suspension damage.  Steve called the customer to let him know about the suspension [redacted] and Mr. [redacted] said he wanted all new parts again.  We called the insurance company on 3-24-16 and left a message about the suspension [redacted] and that the customer wants new parts not used.  We did not get the ok from the insurance for almost a week and then not all parts were available new, again because of the year of the car.  So we had to get the customer's approval to get some of the suspension parts used.  It took several days to get the parts because they were not in stock locally.  We called the customer on 4-6-16 to let him know his vehicle was done.  He came on 4-7-16 to pick it up.  However, he pointed out that the rear bumper cover was damaged. (As we didn't know what happened in the accident, we had no idea that the [redacted] from the accident was to the front and rear, the estimating company, [redacted], only wrote it on the front.)  So then we had to get the approval to repair the rear damage, received the ok and had the vehicle done on 4-15-16.  We left a message for Mr. [redacted] a message on 4-15-16, but did not hear back from him so we called him back on 4-22-16 to verify he'd received the message.  He said that he did but was out of town until 4-26-16.  We have been in as much of contact with the customer as possible through this entire process.  Again, there were many delays, but they were not caused by our negligence.  Steve P[redacted], President of Hi-Tech Auto Body, Inc., called Mr. [redacted] directly on 5-23-16 to discuss his complaints.  Steve explained that the majority of the delays were due to either the insurance company, the company that the insurance company hired to write the estimate, and part delays.  As of their conversation, Mr. [redacted] seemed satisfied. Thank you for your times.Sincerely,Adria C[redacted]Office Manager

[redacted]  It took 14 days from the day his vehicle was towed until the day Hi-Tech received the estimate from [redacted]...

[redacted].  (Towed in 2-2-16, received estimate 2-16-16) We received the customer's signature that gave us permission to order the parts, parts were ordered on 2-17-16.  We started the repairs on 2-18-16 and found quite a bit of additional damage.  We let the customer know and he told us he wanted OEM parts not used or A/M.  We emailed [redacted] on 2-22-16 letting them know we found additional , we received an approval for the supplement and ordering new parts from the insurance company, [redacted], on 3-1-16.  Because of the year of Mr. [redacted]'s vehicle, 2002 [redacted], parts are not always in stock or even available.  We did not get his parts until 3-7-16.  Repairs continued and then when we took it down for an alignment, they found suspension damage.  Steve called the customer to let him know about the suspension [redacted] and Mr. [redacted] said he wanted all new parts again.  We called the insurance company on 3-24-16 and left a message about the suspension [redacted] and that the customer wants new parts not used.  We did not get the ok from the insurance for almost a week and then not all parts were available new, again because of the year of the car.  So we had to get the customer's approval to get some of the suspension parts used.  It took several days to get the parts because they were not in stock locally.  We called the customer on 4-6-16 to let him know his vehicle was done.  He came on 4-7-16 to pick it up.  However, he pointed out that the rear bumper cover was damaged. (As we didn't know what happened in the accident, we had no idea that the [redacted] from the accident was to the front and rear, the estimating company, [redacted], only wrote it on the front.)  So then we had to get the approval to repair the rear damage, received the ok and had the vehicle done on 4-15-16.  We left a message for Mr. [redacted] a message on 4-15-16, but did not hear back from him so we called him back on 4-22-16 to verify he'd received the message.  He said that he did but was out of town until 4-26-16.  We have been in as much of contact with the customer as possible through this entire process.  Again, there were many delays, but they were not caused by our negligence.  Steve P[redacted], President of Hi-Tech Auto Body, Inc., called Mr. [redacted] directly on 5-23-16 to discuss his complaints.  Steve explained that the majority of the delays were due to either the insurance company, the company that the insurance company hired to write the estimate, and part delays.  As of their conversation, Mr. [redacted] seemed satisfied. Thank you for your times.Sincerely,Adria C[redacted]Office Manager

I have received the vehicle back from the shop, and have been happy with the way it drives.  I am still VERY upset that it took over 4 months to complete the job, and several trips back to the body shop to complete the work.  To this date, Hi Tech body shop has offered no apology for the length of time this repair job took, but has offered incomplete explanations and excuses as to why items were missed, non-OEM parts were installed (fender liner) when I was very clear that only OEM parts were acceptable, and has offered nothing in the way of reimbursement for the time and mileage wasted going back and forth to get these issues resolved.
Although it appears that the work done is of good quality, I would caution anyone against using this shop for repairs unless they are prepared to THOURGHLY inspect their vehicle when the shop claims the work is complete.  It most likely isn't.