Hi-Tech Automotive Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will drop off the axel to the vendor in the next few days as long as they provide me with a receipt.

Revdex.com spoke to George at business and the following was relayed: The customer brought back a broken axle in box. He also had a white piece of computer paper that had the Axle part with price and labor but no company name or identifying information. When I asked who did the repair, he stated it was a...

"reputable mechanic" and pulled the paper back and left. I had offered to reimburse him but he said I would hear from his credit card company. He has filed two disputes, the first deciding in my favor and the second is currently being determined. The 2nd dispute charged back the entire $963 worth of work which included the $227 front axle repair but also $700 worth of front end work. It has been several months and the customer is now stating a business name but no proper invoice has been produced. If he can provide I will pay him as I would be reimbursed also, the repair is under warranty as we are one of 40 garages in the area that are an [redacted] garage. The customer never called us about the problem, the work would have been under warranty with no charge for towing and if he didn't want to bring it here we would have towed to any of the 40 garages in the area that are part of [redacted]. Revdex.com is requesting an invoice for repair customer is seeking reimbursement for.

Response taken by phone:  Now that the consumer has provided a valid receipt, I am willing to refund him $200.0 (the bill is for $183.78).  Before I can refund this amount I will need the axle back.