Hi-Tech Automotive

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will drop off the axel to the vendor in the next few days as long as they provide me with a receipt

Response taken by phone: Now that the consumer has provided a valid receipt, I am willing to refund him $(the bill is for $183.78) Before I can refund this amount I will need the axle back

First off I want to say Thank You to the Revdex.com for always hearing both sides of the storyIn this case, there is certainly two sides to the story as I'm sure you are well aware ofMr [redacted] , which I will refer to as "customer" from here on out, is a pretty unique individualHis story is almost right out of a mystery novelWe called the customer after the authorized repairs were completed and had been verifiedHe showed up, was very polite with [redacted] (Front Desk) and paid his bill with no regrets and was nothing but happyHe went to his vehicle and something had gone wrongHe came back in, along with is y/o son in tow, and the attitude had changed completelyI think he wanted to show his son what it was like to bully someone around and try to take the upper hadHe started to argue with [redacted] that we had purposefully not repaired his vehicle and allowed him to come and get itI pulled the Tech off the job he was doing and had him pull this customers vehicle back into the shop right away to see what had gone wrongThe findings were that one of the Original Equipment parts that we had gotten from Land Rover had already failed and was going to need replaced againIt was too late in the day to receive another part from the dealershipWe took the defective part back off the car and reinstalled the original part so we could swap it the next day and then bring the vehicle back inWe explained to the customer what our plan was, and this was "not acceptable" to him as a coarse of actionWe then had no choice but to refund him his money on the spot for that part of the repair, which we did, see the attachmentWe cleared the codes but assured the customer that the vehicle was not fixed and that his Check Engine Light was going to come back on and he understood thisHe then began to argue with me that we intentionally did this to him and stood at the counter, in front of his son, and called me a liar three times in a rowEvery time I tried to explain what had happened and that we would take care of it, he would cut me off and call me a liarI wasn't having anymore of his attitude or his trying to belittle me, and I walked out of the office to allow my Service Writer, ***, to finish handling the situation as I had other important work to finish upHis timeline of his visit to us went as follows: He dropped the vehicle off with us on Wednesday, 2/15/17, and assured [redacted] that there was no rush on getting to his car, that he had another vehicle and we could take our timeWe did the diagnosis by Friday morning, worked up the estimate and then offered it to him on Friday afternoonBy the time we were given authorization to repair the vehicle, we did not have enough time to round up the parts and complete the repairs by the end of the day on Friday 2/17/and we are closed on the weekends The customer was told this over the phone and the customer responded with "No problem, I can pick it up on Monday, just call when it is completed"All of this nonsense took place towards the end of the day on Monday afternoon, 2/20/The customer has paid for what he owes and the customer was refunded for the defective part and labor that day on 2/20/I do not feel that I owe the customer anything at this point, I would accept an apology from him if he so chooses for how he treated me and acted in front of his sonLet me know if you need any other information besides thisThanks, [redacted]

Revdex.com spoke to George at business and the following was relayed: The customer brought back a broken axle in boxHe also had a white piece of computer paper that had the Axle part with price and labor but no company name or identifying informationWhen I asked who did the repair, he stated it was a "reputable mechanic" and pulled the paper back and leftI had offered to reimburse him but he said I would hear from his credit card companyHe has filed two disputes, the first deciding in my favor and the second is currently being determinedThe 2nd dispute charged back the entire $worth of work which included the $front axle repair but also $worth of front end workIt has been several months and the customer is now stating a business name but no proper invoice has been producedIf he can provide I will pay him as I would be reimbursed also, the repair is under warranty as we are one of garages in the area that are an [redacted] garageThe customer never called us about the problem, the work would have been under warranty with no charge for towing and if he didn't want to bring it here we would have towed to any of the garages in the area that are part of [redacted] ***Revdex.com is requesting an invoice for repair customer is seeking reimbursement for

I called *** and offered to have him come back to the shop so we can show him the problem with his FRONT suspensionHe keeps referring to the rear suspension, we never told him there was any problem with his rear suspensionHe called back and is going to bring the car in next week sometime

Complaint: ***
I am rejecting this response because: This guy is delusionalI would say we ought to get his front office employee on the stand in court which is what I intend to do should he not refund my money.His response is not only silly but a complete story.I run a business that employs over adults with developmental disabilitiesI lead my life in a way that my children can be proudNEVER ever would I have my son think that bullying is okayAs a matter of fact I speak up nationally against this claim.My attitude changed slightly when I came back in and realized that my car was worse off than when I brought it in.Unreal that his response is such
Sincerely,
*** ***

The customer received a valid safety inspectionWe will contact the customer to have the vehicle brought in to visually show him the repairs that are needed

First off I want to say Thank You to the Revdex.com for always hearing both sides of the storyIn this case, there is certainly two sides to the story as I'm sure you are well aware of. Mr***, which I will refer to as "customer" from here on out, is a pretty unique individualHis story is
almost right out of a mystery novelWe called the customer after the authorized repairs were completed and had been verifiedHe showed up, was very polite with *** (Front Desk) and paid his bill with no regrets and was nothing but happyHe went to his vehicle and something had gone wrongHe came back in, along with is y/o son in tow, and the attitude had changed completelyI think he wanted to show his son what it was like to bully someone around and try to take the upper hadHe started to argue with *** that we had purposefully not repaired his vehicle and allowed him to come and get itI pulled the Tech off the job he was doing and had him pull this customers vehicle back into the shop right away to see what had gone wrongThe findings were that one of the Original Equipment parts that we had gotten from Land Rover had already failed and was going to need replaced againIt was too late in the day to receive another part from the dealershipWe took the defective part back off the car and reinstalled the original part so we could swap it the next day and then bring the vehicle back inWe explained to the customer what our plan was, and this was "not acceptable" to him as a coarse of actionWe then had no choice but to refund him his money on the spot for that part of the repair, which we did, see the attachmentWe cleared the codes but assured the customer that the vehicle was not fixed and that his Check Engine Light was going to come back on and he understood thisHe then began to argue with me that we intentionally did this to him and stood at the counter, in front of his son, and called me a liar three times in a rowEvery time I tried to explain what had happened and that we would take care of it, he would cut me off and call me a liarI wasn't having anymore of his attitude or his trying to belittle me, and I walked out of the office to allow my Service Writer, ***, to finish handling the situation as I had other important work to finish upHis timeline of his visit to us went as follows: He dropped the vehicle off with us on Wednesday, 2/15/17, and assured *** that there was no rush on getting to his car, that he had another vehicle and we could take our timeWe did the diagnosis by Friday morning, worked up the estimate and then offered it to him on Friday afternoonBy the time we were given authorization to repair the vehicle, we did not have enough time to round up the parts and complete the repairs by the end of the day on Friday 2/17/and we are closed on the weekends The customer was told this over the phone and the customer responded with "No problem, I can pick it up on Monday, just call when it is completed"All of this nonsense took place towards the end of the day on Monday afternoon, 2/20/The customer has paid for what he owes and the customer was refunded for the defective part and labor that day on 2/20/I do not feel that I owe the customer anything at this point, I would accept an apology from him if he so chooses for how he treated me and acted in front of his son. Let me know if you need any other information besides this. Thanks,*** ***

Complaint: [redacted]
I am rejecting this response because:I took the car to an ASE certified shop and paid for another safety...

inspection.  They said there was no play in the left rear tire at all.  They actually found there was a damaged sway bar end link that needed to be replaced, on the front right wheel.  The same wheel that was supposedly checked in the inspection.  So, I obviously did not receive a valid Missouri state inspection. 
Sincerely,
[redacted]