Hi-Tech Bankcard Services Inc.

Review: I have filed a complaint with Hi-Tech and my

Complaint was closed because on a delay in

Response on my part. The dispute has not been

resolved, as a matter of fact ,Hi-Tech has now

sent our establishment into collections. I did not

respond to proposal on 1/14/14 because I was

waiting to hear from their office.

Hi-Tech has now sent us into collection for

$4200,claiming our establishment was paid twice

by [redacted]. I have contacted a

representative from [redacted], and only

the payments that they paid us directly have

been made. No record of payments going

to Hi-Tech and [redacted] for the dates in

question.

In response to their letter, they were going

consider letting us out of the contract and see

about refunded me the $1485 in transaction fee

I was charged. However, after filing my complaint

I receive a collection letter from them.

To date I have not received their accounts

indicating I received over $3400 they claim

I received in double payments. It has been

more than a week. This is the reason why my

original complaint filed was closed and assumed

resolved .

Please re-open my case and complaint filed with

Hi-Tech,( #[redacted]) our dispute has not been

resolved.

Sincerely,

[redacted]Desired Settlement: Resolve disputed amount of double payments from

[redacted], Hi-Tech disclose all accused

Payments they made. And to void existing contract

With them as well as refund the $1400 in

Transaction fees as previously filed in earlier

Complaint

Business

Response:

February 21,2014Dear **. [redacted],In response once again to this merchant’s claim, our rebuttal:**. [redacted] is complaining about Hi-Tech sending her into collections. This is NOT the case. Hi-Tech DOES use a third party collections agency, HOWEVER, in this case, the collections notices that she is referring to were from [redacted] and not directly from Hi-Tech. The reason why she received collections is a combination of: [redacted] not being able to retrieve their minimum fees and also the DDA (banking/checking account) being closed down or deactivated by the merchant. Hi-Tech attempted to resolve this by mailing **. [redacted] an official [redacted] DDA re-activation (otherwise known as a NACHA reject) form to her location in order for the NACHA to be released. This authorization form is needed from all merchants who receive a NACHA reject. If **. [redacted] chooses not to authorize the form and verify/update a new DDA, then there is nothing further that [redacted] can do other than take matters to collections, as it appears they already have done. There should have been a telephone number to [redacted]’s collections hotline for **. [redacted] to communicate if she has not already done so.Regarding the refund/money issue that **. [redacted] is complaining about, this will need to be discussed with management again and the case re-opened. I am acting as the intermediary in this case and have no personal involvement other than communicating with the Revdex.com directly and listening to management’s reasons for this issue.Once management has the time to re-review, we will present our case to **. [redacted] directly.Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As [redacted] states in his letter, the collection letter was from [redacted] not Hi-Tech, however,the representative I spoke with stated that our account was placed in collection because Hi-Tech clai** 1. We received double [redacted] payments in the amount $3400 2. We owe monthly fees. I have tried to get documentation from Hi-Tech and asked for an investigation ticket open to find where and when they believe we received unauthorized payments but have not received any. **. [redacted] from the collection agency reached out to [redacted] in January asking them to forward the documents to me and again last week and was told Hi-Tech was going to send them.