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Hi-Tech Car Wash

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Hi-Tech Car Wash Reviews (1)

Review: Recently, we had our vehicle's interior and exterior detailed at a detailing business in [redacted] called Hi-Tech Car Wash on [redacted]. About an hour after driving the vehicle away, the car would not start. Roadside assistance through Mercedes was to no avail and so Mercedes arranged to tow the vehicle to the dealership in [redacted]. After examining the vehicle the service manager informed us that there were several inches of murky water with the smell of cleaning solution beneath the carpeting in the front and rear, left and right sections of the vehicle floor where many of the electronic and electrical components are located. The service manager advised that parts and labor to repair the damage would amount to approximately $22,000. After we contacted our insurance company the adjuster deemed the vehicle a total loss. We contacted the manager at the detailing business several times by phone and in-person to discuss the situation and to make a claim through their insurance but he was not very cooperative. He disclaimed responsibility and asserted that the damage was probably caused by rainwater. There was no rain condition from when the vehicle was driven away from their site to the time when the vehicle was parked and would not start. Moreover, the service manager at Mercedes stated that there was no conceivable way for "rainwater" to travel from left to right over the transmission hump inside the vehicle. One would imagine that if rainwater had miraculously traveled in that fashion that the water deposited would have been clear, not dirty/murky. The detail [redacted] claimed that during an entire week he had attempted to speak with [redacted] a few times but [redacted] was not available.Desired Settlement: The insurance company gave a settlement of $15,600 which will be directly paid to our financing company Capital One. The remainder on our car note amounts to roughly $6,000. We would like to recover the remainder owed on the car note and any other amounts that are reasonable.

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Description: CAR WASH & POLISH

Address: 2434 Boston Post Rd, Larchmont, New York, United States, 10538

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