Hi Tech Electric

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Dear [redacted] ***, I refute the vendors claim that my credit card company [redacted] found in their favor when in fact, I called to check the status of my dispute on Saturday May 16th and they told me the claim investigation was still pending satisfactory paperwork from the vendor I took this to mean either nothing was received or what was received was unsatisfactory That said, since that date, I can confirm to you that the vendor early last week did process a full refund to my credit card for the disputed amount The Washington D.CConvention Center would do well to add some competition within its halls in the future In my opinion, this would decrease the likelihood that the current monopoly enjoyed by Hi-Tech Electric would result in the indiscriminate charging of rogue fees to trade-show participants Just as important, Hi- Tech should do the right thing and in the future, be honest and fully transparent in its transactions with its customers [redacted] ***, I thank you and Revdex.com for your assistance in providing an avenue to a proper and just outcome Sincerely, [redacted] ***

complaint # [redacted] Boglarka Freije Attachments2:PM (minutes ago)MsHorne, As per our conversation, the attached documents show that the customer was refunded the full amount in question on May 15, at 9:31AM, right after I faxed in my response to youI attached the [redacted] decision, which I referred to in my previous response to demonstrate that my statement was not made up [redacted] did close the case in the merchant (our) favor after reviewing the service contract and chose not to refund the moneySecondly, I attached the credit detail from [redacted] , which is the gateway platform for all credit card transactionsIt shows the day and exact time the credit was processedThirdly, I attached our merchant account detail from the bank, which shows that the credit was processed and the money was taken out of our bank account the day after I processed the credit, on May 16thI don’t know how soon it showed up on the customer’s credit card, it depends on the credit card companyThe customer would have to ask his credit company with all these documents as evidence why it has not postedThis part is out of my handsThe money was taken out and sent back to [redacted] on May 16thLastly, I attached the final invoice, which shows the credit applied to their accountHi-Tech Electric and myself especially stand by our wordI believe I have resolved the issue by crediting back the customer for the full amount he disputedThank you very much for your assistanceRespectfully, Boglarka *FChief Financial OfficerMount Vernon Ave NWWashington, DC 20001Ph: ###-###-####Cell: ###-###-####Fax: ###-###-####hi-tech logo

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
May 1, 2015Revdex.com Washington D.C
K StNW 10th Floor
Washington, D.C20005-
Re: Complaint ***
Dear *** *** *** or Revdex.com Representative,
Kindly allow me to set this record straight. Not only do I reject the claims of this letter, I emphatically reject the claims sent by this so called representative of Hi Tech Electric as controller. Furthermore, I strongly resubmit the facts without prejudice and the facts of this case are as follows:Fact 1. I will not tolerate a personal attack which is entirely and is submitted by a person that was neither present at the venue the weekend the deceptive practice took place nor was she a party to the subsequent investigative phone calls I made to the company that followed the weekend upon realizing they had later added unauthorized charges to my personal charge card. Fact I engaged the representative on the Saturday morning of the show inquiring about the cost to install an one (1) electrical cord at our booth so that we might run a radio (boom box) and have some ethnic music at our booth.Fact The young lady manning the booth told me the cost is $120.00. This was a quote that was within expectations as we had made this same last minute purchase choice at an earlier show and the total cost was about the same. Fact There was absolutely no discussion or notice that I (we) would be charged anything beyond the $quotedThat is the price, period. Fact I paid with *** *** and was charged $with a transaction date of Saturday March 7th.Fact You will notice the service contract they have provided does not have a single cost marked on the pages. Not a single one. Fact 7. A short time later, I personally watched the cord be installed by the electrician which took approximately to minutes as there was a small section of carpet to roll up to find the outlet in the floor..Fact 7. On Sunday at the end of the show, I stayed in the convention hall until 6:30pm which was minutes beyond the end of the show.Fact I watched our entire booth be dismantled by the technicians as I waited for them to de-install a very large 24'x6' banner we had hanging from the ceiling and see to its safe packaging and removal.Fact 9. I personally witnessed the electrician remove the electrical cord from the floor of our booth. The cord was entirely exposed at this point because the carpets had already been rolled up for removal by other staff. Elapsed time was about seconds.Fact A few days later I signed into my *** account online to review all of my charges incurred over the last weeksAmong those I expected to see and verify was the agreed charge of $from Hi-Tech.Fact What I found was the charge quoted of $120.00 which transacted on 3/and posted 3/8. What I also found was an additional unauthorized charge for $433.00 made the following day i.etransacted on Sunday 3/and posted to my *** account on 3/See attachment. Fact Upon calling Hi-Tech I spoke with a supervisor who said she would defer to the young lady that worked the booth this day. Finally I received a call from her and made my point of the mistake in costs and I reminded her of our brief conversation on the previous Saturday and refreshed her memory that she quoted me and charged me $120.00 and that was to be all. There was no conversation of any subsequent charges of any kind. None. Her reply came in the form of a simple denial. Fact 13. I know she could remember the conversation because there were no other distractions or customers at the time I met with her. Fact 14. I continued to explain to the representative that I watch every dollar very carefully and make very prudent judgments on costs for the promotion of business. I also made the point that what person being of sound mind would in their right mind spend $dollars, if they understood that to be the cost for an extension cord being plugged into the floor. The answer is no one would and this includes me. Fact I am business professional of years and a gentleman who prides himself on treating everyone I encounter with respect, even when I know I have been wronged by a person or organization that somehow feels it can get away with using falsehoods in an attempt to deflect away from the real true of the matter at hand. Fact I feel very sorry for any person/organization that feels they must resort to such falsehoods and quite frankly I find it nothing short of astonishing that a person of management level and carrying the title as controller would put their name and signature to such filth and lies. What a very sad situation for that person and for Hi-Tech Electric as a company. *** *** you'll find that everything stated above is truth so help me God. Furthermore, I welcome taking this matter to a next level should it be deemed necessary. Sincerely,*** ***Manager, Marketing & Global Partnerships*** ***

April 18, Dear *** *** *** or Revdex.com Representative,
I would like to thank Revdex.com the opportunity to allow our side to be heard regarding this complaintHi-Tech Electric always strives to provide world class customer service and find resolutions to complaintsI am very sorry that
the issue escalated to this levelI would like to demonstrate that our business practices are not deceptive; on the contrary, all of our charges are laid out in the contract the customer in question signedMoreover, I would like to address, if I may, how disrespectful and verbally abusive this customer was to our employee.Before starting to write the response to the complaint, I asked our representatives about this incidentAs it turns out, the company in question exhibited at the same show last year, but their representative, who filed the complaint, was new this yearWe had no issues last yearWe do not exercise deceptive business practices or pricingOur Terms and Conditions pages of the service contract are carefully crafted and reviewed by lawyers to ensure that the labor and material charges are covered under the contractIn addition, as you will see in the attached document, these pages are not in fine print like in most contractsThey are in same size font as the rest of the service contract order formFurthermore, the required customer consent signature is strategically placed after the Terms and Conditions pages, so that customers cannot miss them and have to pass them in order to sign the contractThese pages explain exactly how we charge and what may be expected at the time of installation and dismantleIt is the customers' responsibility and their best interest to read these pages before signing the contractOnce they sign it, they give consent to the services and the labor and material charges that accompany themWith that said, would like to address the issues that were raised in the complaintThe customer asked and requested power for their boothThis is usually done months and weeks in advance of the showThey forgot to do that, so we were not familiar with where they were located and what type of booth they hadWe can only prepare for booths we get pre-orders forThe charge for the power was $At the time of the order, he was informed by our representative that additional charges may apply depending on the location and the size of the boothThis is because we don’t know how much labor and material will be needed for installation until the electrician goes to the booth and we see where the booth is located and how it is said outI would like to point out again that these additional charges are explained in the service contract, which she showed the customer, who then signed itI am attaching it to this letterPer the contract, a minimum of hour labor for installation and a half an hour labor of dismantle is charged at the time of the show move-inIt is also explained in the contract that after 4:30pm, labor is double timeThis is due to union regulationsI would also like to mention that the customer called our representative on the phone to ask about the chargeThere were two other people who were listening to this phone conversationThe customer failed to mention in his complaint to Revdex.com how from the moment the phone was picked up, he consistently cussed out my employee, yelling at her, telling her what to do and how she was going to do it, disrespected her as an individual, verbally abused her, and talked over herTalking to people like that with that tone and using the words he used with this young lady is unacceptable no matter who you are and what the problem isShe, however, didn’t hang up the phone on him, listened to him curse her out at 8AM for several minutes and explained the charges as much as he allowed her to talk in betweenThen after this conversation, or yelling at my employee rather, she sent an email with the signed contract highlighting the areas that explain the charges and the customer's consentI attached the following documentation: the final invoice for this booth, the signed service contract with the highlights, and the work order for the power installation(Work orders are generated after the service contract is signed.}
Hopefully I was able to demonstrate that we are not running a business with deceitful practices and pricingUnfortunately, not all customers read the pages of our terms and conditions before they sign the contractWith all due respect, we cannot be responsible for thatFurthermore, regardless the issue, nobody should be treated and verbally abused the way this customer treated my employeeShe did not deserve that.Thank you for your time and attention.Boglarka F.Controller

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

May 1, 2015
Revdex.com Washington D.C.
1411 K St. NW 10th Floor
Washington, D.C. 20005- 3404
Re: Complaint [redacted]
Dear [redacted] or Revdex.com Representative,
Kindly allow me to set this record straight.  Not only do I reject the claims of this letter, I emphatically reject the claims sent by this so called representative of Hi Tech Electric as controller.  Furthermore, I strongly resubmit the facts without prejudice and the facts of this case are as follows:
Fact 1.  I will not tolerate a personal attack which 1. is entirely false and 2. is submitted by a person that was neither present at the venue the weekend the deceptive practice took place nor was she a party to the subsequent investigative phone calls I made to the company that followed the weekend upon realizing they had later added unauthorized charges to my personal charge card.  
Fact 2. I engaged the representative on the Saturday morning of the show inquiring about the cost to install an one (1) electrical cord at our booth so that we might run a radio (boom box) and have some ethnic music at our booth.
Fact 3. The young lady manning the booth told me the cost is $120.00.   This was a quote that was within expectations as we had made this same last minute purchase choice at an earlier show and the total cost was about the same.  
Fact 4. There was absolutely no discussion or notice that I (we) would be charged anything beyond the $120.00 quoted. That is the price, period.  
Fact 5. I paid with [redacted] and was charged $120.00 with a transaction date of Saturday March 7th.
Fact 6. You will notice the service contract they have provided does not have a single cost marked on the pages.  Not a single one.   
Fact 7.  A short time later, I personally watched the cord be installed by the electrician which took approximately 4 to 5 minutes as there was a small section of carpet to roll up to find the outlet in the floor..
Fact 7. On Sunday at the end of the show, I stayed in the convention hall until 6:30pm which was 90 minutes beyond the end of the show.
Fact 8. I watched our entire booth be dismantled by the technicians as I waited for them to de-install a very large 24'x6' banner we had hanging from the ceiling and see to its safe packaging and removal.
Fact 9. I personally witnessed the electrician remove the electrical cord from the floor of our booth.  The cord was entirely exposed at this point because the carpets had already been rolled up for removal by other staff.  Elapsed time was about 10 seconds.
Fact 10. A few days later I signed into my [redacted] account online to review all of my charges incurred over the last weeks. Among those I expected to see and verify was the agreed charge of $120.00 from Hi-Tech.
Fact 11. What I found was the charge quoted of $120.00 which transacted on 3/7 and posted 3/8.  What I also found was an additional unauthorized charge for $433.00 made the following day i.e. transacted on Sunday 3/8 and posted to my [redacted] account on 3/9. See attachment. 
Fact 12. Upon calling Hi-Tech I spoke with a supervisor who said she would defer to the young lady that worked the booth this day.  Finally I received a call from her and made my point of the mistake in costs and I reminded her of our brief conversation on the previous Saturday and refreshed her memory that she quoted me and charged me $120.00 and that was to be all.  There was no conversation of any subsequent charges of any kind.  None.  Her reply came in the form of a simple denial.    
Fact 13.  I know she could remember the conversation because there were no other distractions or customers at the time I met with her.   
Fact 14.  I continued to explain to the representative that I watch every dollar very carefully and make very prudent judgments on costs for the promotion of business.  I also made the point that what person being of sound mind would in their right mind spend $443 dollars, if they understood that to be the cost for an extension cord being plugged into the floor.  The answer is no one would and this includes me.   
Fact 15. I am business professional of 30 years and a gentleman who prides himself on treating everyone I encounter with respect, even when I know I have been wronged by a person or organization that somehow feels it can get away with using falsehoods in an attempt to deflect away from the real true of the matter at hand.  
Fact 16. I feel very sorry for any person/organization that feels they must resort to such falsehoods and quite frankly I find it nothing short of  astonishing that a person of management level and carrying the title as controller would put their name and signature to such filth and lies.  What a very sad situation for that person and for Hi-Tech Electric as a company. 
[redacted] you'll find that everything stated above is truth so help me God. Furthermore, I welcome taking this matter to a next level should it be deemed necessary. 
Sincerely,
[redacted]
Manager, Marketing & Global Partnerships
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Dear [redacted],I refute the vendors claim that my credit card company [redacted] found in their favor when in fact, I called to check the status of my dispute on Saturday May 16th and they told me the claim investigation was still pending satisfactory paperwork from the vendor.  I took this to mean either nothing was received or what was received was unsatisfactory.  That said, since that date, I can confirm to you that the vendor early last week did process a full refund to my credit card for the disputed amount. The  Washington D.C. Convention Center would do well to add some competition within its halls in the future.  In my opinion, this would decrease the likelihood that the current monopoly enjoyed by Hi-Tech Electric would result in the indiscriminate charging of rogue fees to trade-show participants.  Just as important, Hi- Tech should do the right thing and in the future, be honest and fully transparent in its transactions with its customers. 
[redacted], I thank you and Revdex.com for your assistance in providing an avenue to a proper and just outcome.
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 
Dear [redacted],
I refute the vendors claim that my credit card company [redacted] found in their favor when in fact, I called to check the status of my dispute on Saturday May 16th and they told me the claim investigation was still pending satisfactory paperwork from the vendor.  I took this to mean either nothing was received or what was received was unsatisfactory.  
That said, since that date, I can confirm to you that the vendor early last week did process a full refund to my credit card for the disputed amount. 
The  Washington D.C. Convention Center would do well to add some competition within its halls in the future.  In my opinion, this would decrease the likelihood that the current monopoly enjoyed by Hi-Tech Electric would result in the indiscriminate charging of rogue fees to trade-show participants.  
Just as important, Hi- Tech should do the right thing and in the future, be honest and fully transparent in its transactions with its customers. 
[redacted], I thank you and Revdex.com for your assistance in providing an avenue to a proper and just outcome.
Sincerely,
[redacted]

April 18, 2015Dear [redacted] or Revdex.com Representative,I would like to thank Revdex.com the opportunity to allow our side to be heard regarding this complaint. Hi-Tech Electric always strives to provide world class customer service and find resolutions to complaints. I am very sorry that the issue...

escalated to this level. I would like to demonstrate that our business practices are not deceptive; on the contrary, all of our charges are laid out in the contract the customer in question signed. Moreover, I would like to address, if I may, how disrespectful and verbally abusive this customer was to our employee.Before starting to write the response to the complaint, I asked our representatives about this incident. As it turns out, the company in question exhibited at the same show last year, but their representative, who filed the complaint, was new this year. We had no issues last year.We do not exercise deceptive business practices or pricing. Our Terms and Conditions pages of the service contract are carefully crafted and reviewed by lawyers to ensure that the labor and material charges are covered under the contract. In addition, as you will see in the attached document, these pages are not in fine print like in most contracts. They are in same size font as the rest of the service contract order form. Furthermore, the required customer consent signature is strategically placed after the Terms and Conditions pages, so that customers cannot miss them and have to pass them in order to sign the contract. These pages explain exactly how we charge and what may be expected at the time of installation and dismantle. It is the customers' responsibility and their best interest to read these pages before signing the contract. Once they sign it, they give consent to the services and the labor and material charges that accompany them.With that said, would like to address the issues that were raised in the complaint. The customer asked and requested power for their booth. This is usually done months and weeks in advance of the show. They forgot to do that, so we were not familiar with where they were located and what type of booth they had. We can only prepare for booths we get pre-orders for. The charge for the power was $120. At the time of the order, he was informed by our representative that additional charges may apply depending on the location and the size of the booth. This is because we don’t know how much labor and material will be needed for installation until the electrician goes to the booth and we see where the booth is located and how it is said out. I would like to point out again that these additional charges are explained in the service contract, which she showed the customer, who then signed it. I am attaching it to this letter. Per the contract, a minimum of 1 hour labor for installation and a half an hour labor of dismantle is charged at the time of the show move-in. It is also explained in the contract that after 4:30pm, labor is double time. This is due to union regulations.I would also like to mention that the customer called our representative on the phone to ask about the charge. There were two other people who were listening to this phone conversation. The customer failed to mention in his complaint to Revdex.com how from the moment the phone was picked up, he consistently cussed out my employee, yelling at her, telling her what to do and how she was going to do it, disrespected her as an individual, verbally abused her, and talked over her. Talking to people like that with that tone and using the words he used with this young lady is unacceptable no matter who you are and what the problem is. She, however, didn’t hang up the phone on him, listened to him curse her out at 8AM for several minutes and explained the charges as much as he allowed her to talk in between. Then after this conversation, or yelling at my employee rather, she sent an email with the signed contract highlighting the areas that explain the charges and the customer's consent.I attached the following documentation: the final invoice for this booth, the signed service contract with the highlights, and the work order for the power installation. (Work orders are generated after the service contract is signed.}Hopefully I was able to demonstrate that we are not running a business with deceitful practices and pricing. Unfortunately, not all customers read the pages of our terms and conditions before they sign the contract. With all due respect, we cannot be responsible for that. Furthermore, regardless the issue, nobody should be treated and verbally abused the way this customer treated my employee. She did not deserve that.Thank you for your time and attention.Boglarka F.Controller

complaint #[redacted]Boglarka Freije <[email protected]>Attachments2:25 PM (41 minutes ago)Ms. Horne, As per our conversation, the attached documents show that the customer was refunded the full amount in question on May 15, 2016 at 9:31AM, right after I faxed in my response to you. I attached the [redacted] decision, which I referred to in my previous response to demonstrate that my statement was not made up. [redacted] did close the case in the merchant (our) favor after reviewing the service contract and chose not to refund the money. Secondly,  I attached the credit detail from [redacted], which is the gateway platform for all credit card transactions. It shows the day and exact time the credit was processed. Thirdly, I attached our merchant account detail from the bank, which shows that the credit was processed and the money was taken out of our bank account the day after I processed the credit, on May 16th. I don’t know how soon it showed up on the customer’s credit card, it depends on the credit card company. The customer would have to ask his credit company with all these documents as evidence why it has not posted. This part is out of my hands. The money was taken out and sent back to [redacted] on May 16th. Lastly,  I attached the final invoice, which shows the credit applied to their account. Hi-Tech Electric and myself especially stand by our word. I believe I have resolved the issue by crediting back the customer for the full amount he disputed. Thank you very much for your assistance. Respectfully,  Boglarka *. F[redacted]Chief Financial Officer801 Mount Vernon Ave NWWashington, DC 20001Ph:   ###-###-####Cell: ###-###-####Fax: ###-###-####hi-tech logo 2